Marc Bales
Marc Bales at Lexus of Chattanooga
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Marc Bales

Lexus Master Certified Sales and Leasing 423-499-9095

Lexus of Chattanooga

2135 Chapman Rd
Chattanooga, TN 37421

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5.0
212 Reviews

I’ve been around cars my whole life. My father had his own dealership for over 30 years. The main thing he taught me was to be honest and to treat the customer like family. I’ve never forgotten those words and have always taken care of my customers.

Dealership Experience

4 yrs, 5 mos

Industry Experience

25 yrs, 5 mos

Specialties & Trainings

Finance Manager

Lexus

View more specialties & trainings
5.0

212 Reviews

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212 Reviews of Marc Bales

April 29, 2024

Dealership Rating
Employee Rating

Marc Bales is a valuable asset to the Lexus team. He has great communication skills with his customers and strives hard to ensure you get exactly what you want and at a fair price. More

by Penney354
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 01, 2024

Lexus of Chattanooga responded

Thank you for recognizing Marc Bales as a valuable asset to our Lexus team! We're thrilled to hear that he has provided you with excellent communication and goes above and beyond to ensure you get exactly what you want at a fair price. Marc's dedication to customer satisfaction is truly commendable, and we're grateful for his contributions. We appreciate your feedback and your continued support. If there's anything else we can assist you with, please don't hesitate to let us know. Drive safely, and we look forward to serving you again!

April 29, 2024

Dealership Rating
Employee Rating

The process was quick and pleasant. I appreciate the friendliness and precision of the employees. The new store is really nice. More

by Sam4
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Aaron Schreiner, Allie McKamey

May 01, 2024

Lexus of Chattanooga responded

We're delighted to hear that you had a quick and pleasant experience with us at Lexus of Chattanooga! Thank you for appreciating the friendliness and precision of our employees. Providing exceptional service is always our goal. We're thrilled that you also enjoyed our new store—it's wonderful to hear that you found it nice. Your satisfaction is our priority, and we're grateful for your kind words. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to seeing you again soon!

April 06, 2024

Dealership Rating
Employee Rating

Marc was very helpful and patient. I had a great experience with Marc and Lexus. I would recommend 100 times over! More

by candiceclowers
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Robbie Bales, LaTonya White

Apr 15, 2024

Lexus of Chattanooga responded

Thank you for your wonderful feedback! We're thrilled to hear that Marc provided you with helpful and patient assistance at Lexus of Chattanooga. Ensuring a great experience for our customers is our top priority, and we're delighted that Marc's service exceeded your expectations. Your recommendation means a lot to us, and we truly appreciate your support. If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out. We're here to ensure your continued satisfaction!

March 22, 2024

Dealership Rating
Employee Rating

Amazing experience! Everyone was straight forward and very transparent about the car buying process. I was on a limited time schedule, and everyone; sales, finance, an More

by Tom W
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Hendrick

Mar 26, 2024

Lexus of Chattanooga responded

Thank you so much for your glowing review! We're thrilled to hear that you had an amazing experience with us during your car buying process. Providing transparency and efficiency is always our top priority, especially for customers like you who are on a tight schedule. We're delighted that our team was able to streamline the process for you, from sales to finance and technology, allowing you to make the most of your time. Saving you valuable hours while ensuring a smooth and straightforward experience is what we aim for with every customer. Your recommendation means the world to us, and we're grateful for the opportunity to serve you. If you ever need anything in the future or have any questions, don't hesitate to reach out. Safe travels, and thank you again for choosing Lexus of Chattanooga!

February 26, 2024

Dealership Rating
Employee Rating

The staff was excellent to work with. Very professional and customer oriented! Will definitely be back and recommend! More

by cfbrown3232
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Hendrick

Feb 26, 2024

Lexus of Chattanooga responded

Thank you for taking the time to share your positive experience with our team at Lexus of Chattanooga! We're thrilled to hear that our staff provided excellent service, showcasing professionalism and a customer-oriented approach. Your satisfaction is our top priority, and we appreciate your kind words. We look forward to welcoming you back in the future and truly appreciate any recommendations you make. If there's anything more we can do for you, please don't hesitate to reach out. Safe travels until we have the pleasure of serving you again!

February 22, 2024

Dealership Rating
Employee Rating

Best vehicle purchase experience ever! Dealt with Robbie and Marc Bales over the phone initially and they had the exact SUV I was looking for.....drove from Marietta, GA to Chattanooga t More

by Teresa.a.meier
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 26, 2024

Lexus of Chattanooga responded

Thank you for sharing your wonderful experience with us at Lexus of Chattanooga! We're thrilled to hear that your vehicle purchase experience was the best ever. It's great to know that Robbie, Marc Bales, and the entire staff provided excellent service, demonstrating honesty, professionalism, and accommodation. We appreciate your recommendation and are pleased that you found the exact SUV you were looking for. If there's anything more we can do for you or if you have any suggestions, please feel free to let us know. We value your trust and look forward to serving you again in the future!

February 20, 2024

Dealership Rating
Employee Rating

I purchased a 2024 Lexus RX 350 from Marc Bales. He was an awesome salesman and the best I have ever dealt with. He was very friendly, patient and just a delight to work with. He made my buying e More

by prdugger
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 26, 2024

Lexus of Chattanooga responded

Thank you for sharing your positive experience in purchasing a 2024 Lexus RX 350 from Marc Bales at Lexus of Chattanooga! We're thrilled to hear that Marc was an awesome and delightful salesman, making your buying experience easy and pleasant. It's wonderful that Justin in financing and Jackson explaining the car's features contributed to a simple and painless process. We appreciate your recommendation, and we're glad Allie's friendly introduction added to your overall satisfaction. If there's anything more we can do for you or if you have any suggestions, please feel free to let us know. We value your trust and look forward to serving you again in the future!

February 09, 2024

Dealership Rating
Employee Rating

My wife and I visited the Chattanooga TN Lexus. Marc Bales was very busy the day we came but was still very helpful in our request to text drive a vehicle. Each time we have visited this location More

by Brian.Miller
Recommend Dealer
Yes

Other Employees Tagged: Ralph Paty

Feb 12, 2024

Lexus of Chattanooga responded

Thank you for choosing Lexus of Chattanooga for your recent visit! We're thrilled to hear that Marc Bales and our team were able to assist you, even during a busy day. Providing excellent and helpful service is our commitment, and we appreciate your kind words about your experience. Your continued visits and positive feedback mean a lot to us. If you ever have more requests or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

February 06, 2024

Dealership Rating
Employee Rating

Marc Bales was amazing and made everything seamless. Finance department made the process quick and easy. More

by Nickie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Hendrick

Feb 12, 2024

Lexus of Chattanooga responded

Thank you for sharing your positive experience with us! We're thrilled to hear that Marc Bales made your experience amazing and seamless. Providing exceptional service is our priority, and it's gratifying to know that our finance department also contributed to making the process quick and easy for you. We appreciate your feedback, and if there's anything more we can do for you or if you have any further questions, please don't hesitate to reach out. Congratulations on your seamless experience, and we look forward to serving you again in the future.

February 05, 2024

Dealership Rating
Employee Rating

I met with Marc Bales on a busy Saturday. He was very professional and helped with everything I needed. The dealership is well ran and everyone there that I have worked with have all been ve More

by Brian_Miller10
Recommend Dealer
Yes

Other Employees Tagged: Ralph Paty

Feb 05, 2024

Lexus of Chattanooga responded

Thank you so much for your glowing 5-star review! We're thrilled to hear about your positive experience with Marc Bales and the entire Lexus of Chattanooga team. We take pride in maintaining a well-run dealership and providing professional service to our valued customers. It's fantastic to know that everyone you've worked with has been very good, and we appreciate your kind words. We look forward to welcoming you to our new location! If there's anything more we can assist you with or if you have any further feedback, please don't hesitate to reach out. Safe travels, and thank you for choosing Lexus of Chattanooga!

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