Michael Montijo

Repeatedly misdiagnosed and unable to fix a problem with my 2021 lexus RX after 2 attempts. Same problem came up a third time. my 2021 lexus RX after 2 attempts. Same problem came up a third time. More

by NTBANERJEE Verified Customer Verified Customer

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they all ways treat me great and the work is all way top notch the waiting area is clean and comfortable notch the waiting area is clean and comfortable More

by JOHNDB1952 Verified Customer Verified Customer

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My navigation system is not working properly, I will explain. I travel to Hilton, NY often, north and west of Rochester, it is 394 miles. Two ways I generally go is either 495,Cross Island, Throgs Neck, explain. I travel to Hilton, NY often, north and west of Rochester, it is 394 miles. Two ways I generally go is either 495,Cross Island, Throgs Neck, Cross Bronx, GWB, then either 80 or Taconic to the Thruway, 490 or380 into Rochester. Well when I put the destination of the Holiday Inn in Rochester it gave an eta of 6:32, and two other options of. 7 - 8 hours. It usually takes me 8-9 hours. Well I picked the 6:32 trip which was 8.5hours which is not my issue. The trip took me to the Williamsburg’s Br, Holland Tun, then Hoboken, and Newark, using county roads and state roads. Until finally 80. It wanted me to get off every exit once in Penn. I finally got off on maybe 490. Once I crossed the Thruway it directed me off using state, county, and 30mph village roads. I traveled thru main streets in many small towns before arriving in Rochester. What a stressful trip! Now the staff at Rallye are very nice! No complaints! But they could not find a problem. So they Tech Expert got in and went thru the program, he checked the pre-set, NONE were set. Then reviewed the routing in the memory, it was exactly like I said. Then put in the address and the same 3 options came up with similar times. He did not know how to fix the issue! I asked if they can change the SD Card? He thought that was a good idea, but return and said this car doesn’t use the SD Card. So now I have my old faithful Garmin taped in front of the Navigation screen. This was not the first time I had a issue, about 6 wks ago I put in the address of a resturant in Kew Gardens, Queens. The Nav had me pass the area, circle past it and finally direct there. I am not happy with Lexus! Before I left the nice young Service Lady gave me a envelop from the Manager, I was so upset, I gave it to the cashier, never opened it, just disgusted. More

by cwcomerford Verified Customer Verified Customer

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I’ve been to Rallye Lexus service twice and was very satisfied with their service. satisfied with their service. More

by derst Verified Customer Verified Customer

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As always everyone very helpful Mike Montijo extremely nice, always pleasant and very helpful makes everything thing easier nice, always pleasant and very helpful makes everything thing easier More

by RBLOCH0 Verified Customer Verified Customer

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great customer service; Mike M. and Joanna were so kind, as always!!!! I still owe them cannolis and Joanna were so kind, as always!!!! I still owe them cannolis More

by wendy cohen greenblatt Verified Customer Verified Customer

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A pleasure working with service advisor MICHAEL MONTIJO and Brianna Bennett Who set up our service appointment ! and Brianna Bennett Who set up our service appointment ! More

by SGFISH Verified Customer Verified Customer

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They were courteous and got me in right away and I got everything I needed done. Everybody was very friendly everything I needed done. Everybody was very friendly More

by RBROERNES Verified Customer Verified Customer

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My experience at Rallye dealership was uneventful. Courteous respectful and informative! I had a worry free visit that I would recommend Rallye motors service department very highly. Courteous respectful and informative! I had a worry free visit that I would recommend Rallye motors service department very highly. More

by WBANC Verified Customer Verified Customer

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This is a very trustworthy car dealer. The sales staff are serious and responsible, and the staff in the car maintenance department are very professional. Great! The sales staff are serious and responsible, and the staff in the car maintenance department are very professional. Great! More

by WEI616 Verified Customer Verified Customer

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