Michael Kratschmer
Michael Kratschmer at Family Hyundai

Michael Kratschmer | Page 72

Service Manager

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

4.4
923 Reviews
4.4

923 Reviews

Write a Review

923 Reviews of Michael Kratschmer

February 22, 2022

Dealership Rating
Employee Rating

Service and sales departments are very knowledgeable and friendly. Highly recommend this dealership to all. More

by KGT Guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mayweather Shorter, Colin Simmons, TJ Schmitt, Mike Majors , Larry Edwards, Eric Kratschmer, Tom Salin

Feb 22, 2022

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Family Hyundai!

February 19, 2022

Dealership Rating
Employee Rating

Have purchased 3 cars here. Great service all the way around. Lifetime warranty can't be beat. Almost time to trade in for our 4th. More

by L.RENARDO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors, Scott Lupo , Eric Kratschmer, Tom Salin

Feb 20, 2022

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

February 19, 2022

Dealership Rating
Employee Rating

It's always very busy and seems over booked to me. But the people are nice. More

by ABUDAYYEHFAMILY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Majors

Feb 19, 2022

Family Hyundai responded

Thank you for your feedback. We are glad that you found our staff to be courteous, and we hope to see you again here at Family Hyundai. Please don't hesitate to reach out if you need anything else.

February 18, 2022

Dealership Rating
Employee Rating

Very nice and helpful service people, especially Tom S. I have serviced all six of my Family Hyundai vehicles here. More

by DEBANNCAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

Feb 19, 2022

Family Hyundai responded

We are very happy to hear that Tom and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 17, 2022

Dealership Rating
Employee Rating

Thank you to Colin and his team. Always very efficient and friendly. Colin is a wonderful asset to Family Hyundai. Family Hyundai is the best! More

by megara510
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Graham Watson, Colin Simmons , Eric Kratschmer

Feb 17, 2022

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Colin and his team here at Family Hyundai.

February 16, 2022

Dealership Rating
Employee Rating

The Dealership handled the oil change for my Hyundai Santa Fe with professionalism. The diagnostics on the car came out terrific. More

by KAYODEMED
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian

Feb 17, 2022

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear that Michael delivered such a great experience!

February 16, 2022

Dealership Rating
Employee Rating

Very good, and fast and professional good humor it was right on time and explained all the steps More

by Artassad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Mike Majors , Tom Salin

Feb 17, 2022

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Family Hyundai!

February 14, 2022

Dealership Rating
Employee Rating

I love the people and service I get there. They are informative about what is going on with your vehicle. More

by MRCSLITTLE377
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Al Pellizzeri, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

Feb 14, 2022

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

February 11, 2022

Dealership Rating
Employee Rating

Service department does not value Hyundai customers. I was sent on the run around to be serviced. Being asked to locate all oil change receipts over the course of 7 years just to begin providing service f More

by tequilajohnson22
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No

Other Employees Tagged: TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin, Not sure but there was a woman in service.

Feb 28, 2022

Family Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

February 11, 2022

Dealership Rating
Employee Rating

Arrived 0715, check-in 5 mins, completed in approx, 1 hr. Car returned with oil changed and freshly washed Great waiting area and facility. More

by OPEN01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 11, 2022

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

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