Michael Kratschmer
Michael Kratschmer at Family Hyundai

Michael Kratschmer | Page 63

Service Manager

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

4.4
923 Reviews
4.4

923 Reviews

Write a Review

923 Reviews of Michael Kratschmer

May 13, 2022

Dealership Rating
Employee Rating

The service department is fast friendly and explain everything they do on a service visit. More

by jimburke0
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eric Kratschmer

May 16, 2022

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, Jim, we look forward to having you as one of our valued customers for many more years to come!

May 13, 2022

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Employee Rating

I like coming to Hyundai to get my car serviced but sometimes I feel like they try to add things to nickel and dime you More

by bertacruz2014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons

May 14, 2022

Family Hyundai responded

We appreciate your business and our team looks forward to serving you again soon!

May 10, 2022

Dealership Rating
Employee Rating

Matt Maser helped me greatly. Full engine replace and the experience was smooth. I love Family Hyundai. More

by Jonathanlech
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin, Matt Maser

May 11, 2022

Family Hyundai responded

Thank you so much for your kind words, Jonathan, and for taking the time to leave us this wonderful feedback!

May 06, 2022

Dealership Rating
Employee Rating

They help me get in right away there was a man in the office he was a big help for me I asked him why is it take an hour and a half to get a free oil change when there’s only two people here More

by Midnight
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

May 09, 2022

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

May 05, 2022

Dealership Rating
Employee Rating

When I read got there for my 4 appointment it was actually 3 p.m. I thought that I would have to wait for an hour and they said don't worry about it will take your vehicle sir will take care of you r More

by ANGELO3PETe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

May 07, 2022

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

May 04, 2022

Dealership Rating
Employee Rating

I appreciated that they worked on my car even though I didn't have a appointment, and all the service agents were very friendly. More

by NLONG42
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: TJ Schmitt

May 04, 2022

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

May 01, 2022

Dealership Rating
Employee Rating

Always a pleasure doing business and serving my car excellent service 😀 👍 👌 I love family Hyundai More

by vernellnorman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors, Scott Lupo , Sonata Bartkus, Shannon Garreffa, Eric Kratschmer, Joe Panici, Tom Salin

May 02, 2022

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Family Hyundai. Please don't hesitate to reach out if you need anything else.

April 30, 2022

Dealership Rating
Employee Rating

Service on vehicle was very good. The wait the to get an appointment was terrible. Will only come back for recall work. I can get most other service work at local mechanics much quic More

by RGNL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 02, 2022

Family Hyundai responded

Thank you for your feedback, and we apologize for the long wait. We sincerely appreciate your business here at Family Hyundai and hope you will give us another opportunity to serve you.

April 29, 2022

Dealership Rating
Employee Rating

Great service and friendly workers, everything was done great and I was called when it was done. More

by Sandie16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

May 01, 2022

Family Hyundai responded

It's great to hear, Sandie, that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Family Hyundai!

April 29, 2022

Dealership Rating
Employee Rating

I purchased our brand new Santa Fe. . wonderful vehicle. Always kind and thorough service. I would recommend this dealership for sure. More

by JULIEPGEOTIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

May 01, 2022

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Julie, and we look forward to working with you again.

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