Michael Kratschmer
Michael Kratschmer at Family Hyundai

Michael Kratschmer | Page 53

Service Manager

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

4.4
923 Reviews
4.4

923 Reviews

Write a Review

923 Reviews of Michael Kratschmer

September 21, 2022

Dealership Rating
Employee Rating

Great place. Always at the top of their game. Never been disappointed by their service department. Always attentive to my needs. Cars always cleaner when I pick More

by Beeg5902
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eric Kratschmer

Sep 22, 2022

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

September 16, 2022

Dealership Rating
Employee Rating

This is my fifth Santa fe I have purchased from them. They are easy to work with. More

by pamboesch
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 18, 2022

Family Hyundai responded

Pam, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Congratulations on your 5th Santa Fe! Thank you for choosing Family Hyundai!

September 16, 2022

Dealership Rating
Employee Rating

I really love going to this dealership because it's convenient for me having early appointments and they are always on time. More

by JGBLESSED
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

Sep 18, 2022

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

September 16, 2022

Dealership Rating
Employee Rating

The service department was able to get my vehicle taken care of in a timely matter. My service advisor Bryan was very helpful and did a great job! More

by alex.jtsldetail
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin, Bryan, service advisor, 5 stars

Sep 18, 2022

Family Hyundai responded

Alex, Thank you for your very kind service review. Bryan and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

September 15, 2022

Dealership Rating
Employee Rating

Excellent service every time. I have never left with a problem or had any thug missed. More

by P420f
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

Sep 16, 2022

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

September 14, 2022

Dealership Rating
Employee Rating

customer satisfaction is top rated at this dealership,service dept is mobbed so be prepared to wait,but leave with the knowledge your work was done right.Family Hyndai great service great cars More

by frankjotoole
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Majors

Sep 15, 2022

Family Hyundai responded

Thank you, Frank! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

September 10, 2022

Dealership Rating
Employee Rating

Service tech was awesome and very detailed. Very happy with the service. Great job by him. More

by balitewicz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

Sep 12, 2022

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

September 10, 2022

Dealership Rating
Employee Rating

My service representative was very courteous he kept me informed of what was going on and how long the service will take I was very pleased thank you More

by Florine
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Sep 12, 2022

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 08, 2022

Dealership Rating
Employee Rating

It took them 3 weeks to even look at my car and only after I spoke to two managers and threatened to have my car towed to a different dealer. Once they looked at it, it was quick but they just wouldn’t More

by ANNAmoski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: TJ Schmitt, Mike Majors

Sep 11, 2022

Family Hyundai responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

September 03, 2022

Dealership Rating
Employee Rating

The service I received here was awful. Whoever is in charge of the service department should be fired. I dropped my car off expecting it to be completed in one day (as they promised) and d More

by Dissatisfied Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

Sep 08, 2022

Family Hyundai responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

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