Michael Kratschmer
Michael Kratschmer at Family Hyundai

Michael Kratschmer | Page 21

Service Manager

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

4.4
923 Reviews
4.4

923 Reviews

Write a Review

923 Reviews of Michael Kratschmer

April 10, 2024

Dealership Rating
Employee Rating

In the need of a jam, family Hyundai was awesome to get us in at the last minute to Get our maint in before we left for our trip! We know dealerships are crazy booked but they were amazing to go above and More

by Ghaenke3
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Apr 11, 2024

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

April 01, 2024

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All went extremely well, and I was very very happy. It was the Most Joyful Experience A Person Could Possibly Be A willing Participant Of. More

by BOBRAGOZ
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Recommend Dealer
Yes

Other Employees Tagged: TJ Schmitt, Mike Majors

Apr 01, 2024

Family Hyundai responded

Thank you, Bob, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

March 30, 2024

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Service Dept employees are very professional and helpful. They explain everything in terms I can understand. More

by BUTCHYMON
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Recommend Dealer
Yes
Mar 31, 2024

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

March 26, 2024

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Very good service and service writer was friendly and very accommodating. I will be returning for service. More

by REYESHECTOR0618
Service Price Transparency
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Recommend Dealer
Yes
Mar 26, 2024

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

March 23, 2024

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Terrible. Left my car there for 4 days. Never was looked at. Manager is a lier, promised he would look at it Thursday. Never did. Will never go to tha More

by ECLARK4851
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Mike Majors

Mar 28, 2024

Family Hyundai responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

March 14, 2024

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Great people to work with. Thanks The quality of work is excellent. Car was clean when returned. More

by JEROMEYOUNGWIRTH
Service Price Transparency
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Recommend Dealer
Yes
Mar 15, 2024

Family Hyundai responded

Jeromy, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

February 29, 2024

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They are very nice and they took care of my car and took us to a restaurant. More

by RICHJOHN724
Recommend Dealer
Yes
Mar 01, 2024

Family Hyundai responded

Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

February 28, 2024

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Employee Rating

Family Hyundai's Service Manager is fantastic. When my battery suddenly died due to the extreme cold in Chicago in January, he was understanding and helped guide me to roadside assistance so my ca More

by bk
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Recommend Dealer
Yes
Feb 28, 2024

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

February 25, 2024

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Thorough, knowledgeable, friendly, and fast! I feel confident bringing my vehicle in each time knowing service will be top notch and all my questions/concerns will be addressed! More

by MARYPAT80
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons , Bryan Schultz

Feb 25, 2024

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 24, 2024

Dealership Rating
Employee Rating

Service was great as always, Mike and the service center is top notch, thank you again and we will be back soon. More

by Marc D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 25, 2024

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Mike and our team met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

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