Michael Kratschmer
Michael Kratschmer at Family Hyundai

Michael Kratschmer | Page 13

Service Manager

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

4.4
923 Reviews
4.4

923 Reviews

Write a Review

923 Reviews of Michael Kratschmer

November 28, 2024

Dealership Rating
Employee Rating

Always have a nice experience at Family Hyundai, the staff are friendly and service is good. More

by NANA19507842
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 01, 2024

Family Hyundai responded

Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 27, 2024

Dealership Rating
Employee Rating

The service department at Family Hyundai is the best. They go above and beyond to take care of you car. The service department is why I keep buying my cars at Family Hyundai. More

by FLAH129
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 01, 2024

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 27, 2024

Dealership Rating
Employee Rating

I purchased my car new in 2010 at front family Hyundai, I brought my car in for 2 recalls on it while I was there I had a small request for the service department Mike the service manager was very rude and a More

by bbixler5
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mike Majors

Dec 04, 2024

Family Hyundai responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

November 25, 2024

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Employee Rating

Jose and everyone in management and finance were very friendly and knowledgeable. They made the whole experience painless!!! More

by PAMPRICE72
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Scott Lupo, Jose Palomares , Marc Dabaco, Bob Ross

Nov 27, 2024

Family Hyundai responded

Pam, Thank you so much for your kind words for Jose, and for taking the time to leave us this wonderful feedback!

November 24, 2024

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Employee Rating

Family Hyundai got me in for service in one day (the Jeep dealer couldn't get to me for a week) they had to order a part but still completed the repair the very next day. The service representative was very More

by JOHNSAILOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 25, 2024

Family Hyundai responded

It has been a pleasure serving you, John. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

November 23, 2024

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Employee Rating

Customer focused. Thorough and fair. No over charging. Keep appointment times and always leave the car clean. More

by LYLE.PROVOST
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Nov 25, 2024

Family Hyundai responded

Thank you for the kind words for our service department, Lyle! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

November 22, 2024

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Employee Rating

Helpful and friendly. And sometimes goes above and beyond. In a good way. Like their customer service. More

by LOUISCEJA21
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Nov 25, 2024

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

November 13, 2024

Dealership Rating
Employee Rating

We are very pleased with our purchase and the service we received at our first visit! More

by p.gira72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andy

Nov 14, 2024

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

November 06, 2024

Dealership Rating
Employee Rating

the people that I dealt with were friendly informative and understanding to my needs both immediate and long term the car was fixed within the time given and the first time and the cost didnt hurt too muc More

by KIRKSEYDUANE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 07, 2024

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 01, 2024

Dealership Rating
Employee Rating

I thought that the service was efficient and fast and well done I would definitely recommend service there More

by Frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 04, 2024

Family Hyundai responded

Hi Frank: It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

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