Michael Gomez
Michael Gomez at Carlisle Cadillac Buick GMC
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Michael Gomez

Service Advisor

Carlisle Cadillac Buick GMC

1402 Holly Pike
Carlisle, PA 17015

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4.7
67 Reviews
4.7

67 Reviews

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67 Reviews of Michael Gomez

May 14, 2024

Dealership Rating
Employee Rating

I’ve always had great service from the service department. The staff is friendly and efficient! Good job guys! More

by ROGMAR73
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
May 14, 2024

Carlisle Cadillac Buick GMC responded

It's great to hear that you had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Carlisle Cadillac Buick GMC!

May 04, 2024

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So glad I went to the dealership. They were knowledgeable about my cars issue and fixed it right up.The staff were kind as well.Thanks for your help. More

by walters3519
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
May 06, 2024

Carlisle Cadillac Buick GMC responded

Thank you for choosing Carlisle Cadillac Buick GMC. Your feedback and rating mean a lot to us. We're glad Michael and our team were able to help, and we hope to see you again!

May 03, 2024

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They have always done a good job servicing my vehicles. I don’t always appreciate the attempts to upsell, but I understand that is part of the business. Thank you for the quality work. More

by wynkill34
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Tyler Knapp

May 03, 2024

Carlisle Cadillac Buick GMC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Carlisle Cadillac Buick GMC, we look forward to having you as one of our valued customers for many more years to come!

May 01, 2024

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Mike in Service is a gentleman and always willing to assist. He has made me believe I purchased a vehicle from a quality dealership. Unlike other dealerships who normally want nothing to do with the cus More

by jcardinale61
Service Price Transparency
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Recommend Dealer
Yes
May 02, 2024

Carlisle Cadillac Buick GMC responded

Thank you so much, John, for your excellent review! We are so glad Mike had the opportunity to work with you and thrilled that you found your experience with us here at Carlisle Cadillac Buick GMC to be a positive one. Please don't hesitate to reach out if you need anything else.

April 29, 2024

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Charged me over $700. For 2 hours of labor. Work might be good but $700? More

by bobmcgugin
Service Price Transparency
Workmanship
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Recommend Dealer
No
May 01, 2024

Carlisle Cadillac Buick GMC responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

April 29, 2024

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Michael was great and helpful. Service was done on time and as promised. When taking other cars to dealers for service, I'm used to having them washed and returned clean. That is t More

by douglask
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Apr 30, 2024

Carlisle Cadillac Buick GMC responded

Thank you for taking the time to share your thoughts on working with our team. We look forward to working with you again.

April 23, 2024

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Great dealership. Always able to get service quickly and not booked out weeks or months like other dealerships. Great customer service. More

by bskbarrick
Service Price Transparency
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Recommend Dealer
Yes
Apr 24, 2024

Carlisle Cadillac Buick GMC responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 19, 2024

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Friendly and clean. 7k service was smooth. Reported another issue that was not properly documented/communicated with tech leaving the issue unresolved. During pick More

by goodfamilyoh
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Tyler Knapp

Apr 22, 2024

Carlisle Cadillac Buick GMC responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

April 09, 2024

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Employee Rating

Rapid service, well done and a very kind staff. The prices might have been a little bit lower in my opinion. But, apart from that everything was perfect. Congratulations. More

by allancav98
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Recommend Dealer
Yes
Apr 09, 2024

Carlisle Cadillac Buick GMC responded

Allan, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

April 08, 2024

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Employee Rating

Brought my vehicle in for service and my oil change was done in a timely manner. Thank you. More

by Sierralover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Cornman, Michael Krupski

Apr 08, 2024

Carlisle Cadillac Buick GMC responded

We are very happy to have provided you with such a positive service experience! We sincerely value your business and look forward to your next visit.

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