Michael Diaz | Page 2

he was very professional and answered all our questions to the best of his knowledge to the best of his knowledge More

by LIANICOLE21 Verified Customer Verified Customer

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I had so many issues with service I don't know where to start! I took my new RAV4 into service to have a hitch installed. I scheduled an appointment for 9:30 am on a Thursday. When I dropped off the c start! I took my new RAV4 into service to have a hitch installed. I scheduled an appointment for 9:30 am on a Thursday. When I dropped off the car Mark (the service manager) said that it should be completed by the end of the day or early Friday. Turns out the service was not complete until the following Tuesday! During the weekend the windows were down and the inside of my new RAV4 was covered in pollen. I got the RAV4 back dirty. Mark never returned my text messages and, when I called, it would take him hours to return my call. I had high hopes for Simi Valley Toyota but now I am unsure if I will go back. I am very disappointed. More

by ClarkP Verified Customer Verified Customer

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I purchased a new 2024 RAV4 from Simi Valley Toyota. When I visited the dealership my first pick (a white RAV4) had been sold. My second pick (a silver RAV4) was in service. I was told that it had a When I visited the dealership my first pick (a white RAV4) had been sold. My second pick (a silver RAV4) was in service. I was told that it had a blown fuse and that it had been corrected. After buying the silver RAV4 I later discovered that it was not a fuse but that the whole radio head unit had been replaced. I can only imagine the work it took to replace a radio head unit. I would assume that the dashboard had to be dismantled to get to the unit. I SHOULD HAVE BEEN TOLD ABOUT THIS MAJOR FIX! I am now working to get the new SiriusXM radio ID associated with the VIN. Two days have passed since they said it would be fixed but nothing. I keep sending them emails nudging them along. I am disappointed in Simi Valley Toyota. I was optimistic that this dealer was different. More

by ClarkP Verified Customer Verified Customer

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Awesome experience- cannot get better than this family owned dealership!! Steven and Michael were phenomenal! owned dealership!! Steven and Michael were phenomenal! More

by jeffntonyasmith Verified Customer Verified Customer

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Great salesman everything was explained extremely thoroughly, who was willing to negotiate a great price. Very happy with purchase. thoroughly, who was willing to negotiate a great price. Very happy with purchase. More

by skarbelnig Verified Customer Verified Customer

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It is nice to work with a family owned business. They made us feel at home. Got a great deal on a RAV4! They made us feel at home. Got a great deal on a RAV4! More

by ClarkP Verified Customer Verified Customer

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Michael did his best to work with management to get me the best deal on a new lease. Thanks again! the best deal on a new lease. Thanks again! More

by cshenfeld Verified Customer Verified Customer

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The best costumer service ever I will definitely recommend my friends and family to go to simi valley Toyota everyone is so nice and humble recommend my friends and family to go to simi valley Toyota everyone is so nice and humble More

by avenatekass Verified Customer Verified Customer

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Everything was good and fast. Great service and polite guys working in Toyota Simi Valley. Great service and polite guys working in Toyota Simi Valley. More

by mossiafari Verified Customer Verified Customer

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They always offer very good service the staff is always super friendly and really helpful. super friendly and really helpful. More

by maria025ramos Verified Customer Verified Customer

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