Michael DeFreitas | Page 8

Top Notch Service I never knew how painless, stress free and FUN buying a new car can be until I walked into the Lockwood Kia dealership in Oakville. Sales representati I never knew how painless, stress free and FUN buying a new car can be until I walked into the Lockwood Kia dealership in Oakville. Sales representative CHARLES DIVITA and General Manager MICHAEL DEFREITAS were both outstanding in terms of delivering unforgettable, personalized Customer Service and truely made me feel special as new customer of their establishment. I highly recommend the dealership and the above mentioned gentlemen to anyone in need of a new or used vehicle. They both managed to cement my loyalty to KIA and sure turned me into a very happy customer driving off the lot in my brand new KIA Forte . More

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I am a customer Just want to share my wonderful experience I have at Lockwood Kia Dealer. Meet with General Manager on Saturday and today I am in a new Kia Optima 201 Just want to share my wonderful experience I have at Lockwood Kia Dealer. Meet with General Manager on Saturday and today I am in a new Kia Optima 2016. Michael general manager know the bad situation I was in and he come through for me. This was my best experience in 20 years walking into a dealership. Thanks Michael DeFeitas (General Manager) More

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Amazing Experience This was the easiest car purchase EVER. I always thought buying a car was complicated but after my amazing experience with Lockwood Kia I know it does This was the easiest car purchase EVER. I always thought buying a car was complicated but after my amazing experience with Lockwood Kia I know it doesn't have to be. I walked in on a Tuesday and on Wednesday evening I was picking up my new car and they didn't even have my car in stock they were able to source the car I wanted and delivery it to me in 24hr from the time I walked in. All the staff was extremely attentive and made me feel that I was there #1 priority. Thank you to Mike, Mike and Logan. I love my new car and you all made this happen for me More

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Excellence! Everyone was very nice and helpful, they followed up promptly and they overall experience was excellent, we would recommend the staff at Lockwood Kia Everyone was very nice and helpful, they followed up promptly and they overall experience was excellent, we would recommend the staff at Lockwood Kia to everyone. Job well done! More

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Wonderful experience purchasing my first car I had the pleasure of purchasing my first car from Lockwood KIA. Michael DeFreitas and Jack Wang worked with me suiting my needs while answering all m I had the pleasure of purchasing my first car from Lockwood KIA. Michael DeFreitas and Jack Wang worked with me suiting my needs while answering all my questions and more. I couldn't be happier with my decision. I found every visit at Lockwood KIA a wonderful experience as the staff is professional and welcoming. If you are looking for honest and reliable service I highly recommend Lockwood KIA. More

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The Ultimate Client Experience At first I had some reservations about purchasing a new car, given I had an old car with no payments. I found the overall experience seamless, laid b At first I had some reservations about purchasing a new car, given I had an old car with no payments. I found the overall experience seamless, laid back and stress free. Michael DeFreitas is the sales manager and is amazing! He guided me through the credit process, answered any questions I had, and gave me piece of mind. He wasn't pushy, and was warm, kind and knew his stuff. Michelle Wolfe was my end of sales go to person, and she was amazing! From the test drive, to the information about the car, the in's and out's, insurance, plates, a beverage to drink, and her overall warmth, patience and fun personality. I felt like I was dealing with family, not a corporation and I felt that my money and business was respected at all times. Charles was great too, showing me the features of the car and programing. Alex the receptionist was welcoming as well, and made my dad a coffee while we waited which we both appreciated. I love my 2016 Kia Sportage, and would send anyone looking for a great car, and stellar service to Lockwood Kia, More

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Highly Recommended We found everyone that we dealt with at this dealership welcoming and professional. We visited 3 Kia dealerships before purchasing our new vehicle an We found everyone that we dealt with at this dealership welcoming and professional. We visited 3 Kia dealerships before purchasing our new vehicle and believe Lockwood Kia in Oakville was a cut above the rest even though there trade-in allowance was slightly lower. There were no pressure tactics to buy, and when we ultimately made our decision to buy, they delivered on their promises with the final product. More

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Heaven Sent These guys were my saving grace. I was a former client of Kia of Hamilton and was left with a bad taste in my mouth. So I decided to venture out to Lo These guys were my saving grace. I was a former client of Kia of Hamilton and was left with a bad taste in my mouth. So I decided to venture out to Lockwood Kia, where I was greeted by my Sales associate, David Moore. Such a breath of fresh air. He was professional and courteous to my situation. Michael Holquin, the amazing and patient, Business/Finance Manager who went above and beyond for making the transaction smooth all the way to my delivery and last but not least General Manager Michael for giving me a great deal on trading my sportage, he was straight shooter and honest. This dynamic trio are the real deal. Its been a week now and I am loving my 2016 Kia Soul!!!! More

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Great experience....would definitely buy again bought a 2016 Soul and it was a very positive experience. No pressure sales force, sales manager and general manager were all very respectful. My rep bought a 2016 Soul and it was a very positive experience. No pressure sales force, sales manager and general manager were all very respectful. My rep Michelle was very engaging, pleasant, and warm, kept in touch without being invasive. We came in to test drive on Michelle's off night and Dave looked after us. Great salesperson too. I hope the service department is half as good as the sales team. Highly recommend! Finance guy Michael was a hoot to speak with, they shouldn't keep this guy locked in the finanace cage away from the public, he was my favourite character there! Some dealerships I visited were downright depressing and foreboding (can you hear me Oakville VW?). Those experiences really demonstrated what a refreshing difference it was at this Kia dealer. First Kia for me, but probably not the last. Look for either Michelle or Dave to sell you a car, both are very easy going and low pressure. More

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Very very very patient! Excellent listening skills by Sales I had a great experience, selecting my used Kia Rondo. Charles, Michelle, and Michael(as well as others) gave me their undivided attention, allowin I had a great experience, selecting my used Kia Rondo. Charles, Michelle, and Michael(as well as others) gave me their undivided attention, allowing me to take my time and determine what the best choice of vehicle was for my needs. If I wanted specific features, Charles and I would discuss these at great length, figuring out which features were required for me, and which features were only something that was an extra thing: not one of my requirements. Having gone through all of the vehicle details, the encouragement and help from Trent and Michael, in finishing up my selection, well, that was the icing on the cake. Getting help from Michelle with setting up my Bluetooth for my vehicle was also very excellent as well! If you want patient staff, and thorough results, choose this dealership and employees! More

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