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Michael Cook
Michael Cook at Kelowna Chevrolet
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Michael Cook

Apprentice Technician

Kelowna Chevrolet

2350 Highway 97 N
Kelowna, BC V1X 4H8

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1 Review of Michael Cook

April 14, 2020

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"Don't listen too well"

- dave

The last scheduled service for my Volt was not done because all that was noted for the visit was a rattle in the door that I also wanted looking at. After almost 2 hours, I was informed my car was ready, they couldn't find the almost constant rattle - again - and had spent most of the time checking for a recall issue of a chaffing cable that I was not informed about. To my amazement the scheduled maintenance was not even done!!! The last (1 hr) maintenance took 3 hours due to schedule bungling. During the last 2 years I had repeatedly been getting emails with the dealer trying to sell me a new truck. I hate trucks, and have told them on a few occasions, even replying to emails about this. Apparently I was in their database as having bought a truck??? When I bought the vehicle the finance lady was very aggressive trying to up sell insurance/warranties to me, almost to the point of lying. It really turned me off.

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May 07, 2020

Kelowna Chevrolet responded

Hello Dave, we're very sorry to hear that your experience with us has been anything less than excellent. There have been many changes within the dealership with staffing and procedures, due to the current pandemic and we've clearly failed to give you the attention you deserve. For that we are truly apologetic. Thank you very much for taking the time to provide us your feedback. We are always striving to be better and that wouldn't be possible without customer feedback. We'd love an opportunity to try to make this right for you. Please email us at I would also like to double check that your account information has been updated accordingly and you don't receive any more marketing regarding a truck you never owned. Thank you once again. Health and Happiness to you <3 The Kelowna Chev Team

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