"they don't care"
After three tries to have my rear heating fixed at downsview i returned to the dealership i bought the car. I had a great laugh when the service person told me what the issue was. I was laughing so hard, I am sure that the service person thought i was crazy, i had tears running down my face. I explained to her that i had called a dealership over 2000 Kilometres away, that i trusted and that the services person had diagnosed the issue word for word as what she was telling me over a month ago before i ever went to downsview. I also told her that I had mentioned it to the service person at downsview and was told i did not know what i was talking about. I explained to her that I went as far as getting the CEO Timothy Kuniskis involved and came to realize that he had no power what so ever in helping.. I also told her that his staff could not even tell me what she had just told me. So please stay away from downsview when it comes to service of any kind, there is none to be had and they truly don't care.
"My service appointment was scheduled for 1pm. Upon..."
My service appointment was scheduled for 1pm. Upon arriving, I waited well over 10 mins without being acknowledged while he was engaged in conversation with 2 other men. When it was my turn, he asked what I was there for. When I replied it was a scheduled oil change he stated “yeah, you know that’s going to be several hours before it goes in right?”
"sevice with a smile"
brought the car in as is was having electrical problems. Vic explained the situation to me with great patience, sensing that I had no idea what he was talking about. He took the time to point out the problem, explain what he was going to do an how he was going to check the rest of the wiring , not just the problem I was having - all this with a great big smile. An hour later , Vic was back, same great smile - handed me the keys and I was on my way, with a smile on MY face. Thanks Vic , you made my day.
"poor work man-ship "
I brought my 2013 journey in to have a rear heater core replaced. The work was not done. I was told that it was and paid for it. Mr. Chetty when i called to ask why i had no rear heat 12 hours after i got it back said that it was done and i should bring the car back. I left downsview chrysler years ago for the same reason. Now i am out the money and have no rear heat that the windows get so bad that in -4 degree weather i have to have the windows open so that i can drive home from work. Thank you downsview for not changing in 40 years
"Diana is the most courteous and most helpful person..."
Diana is the most courteous and most helpful person ever.
And she is the most pleasant .
Everyone at Downsview are the most helpful people!
We have been a client of downsview almost 20 years.
"After purchased vehicle, they ignore you for good!"
When you are about the purchase, they are all good but after you buy; unfortunately, they ignore specially Andrew Helmy! He even does not let you sit in his office. This guy forget to close my friend's deal so his previous sold car was open and bank was withdrawing every two weeks. He realized they took 4 times. Because he cant speak well; they sent him home. For same reason I went there and Andrew realized he forget to fax the paper.. He does not apologize and we left but after two weeks another payment taken for old vehicle and we went again. He literally said "Go outside call your bank and ask why?" he did not even replied to our saluting. When I start to yell he showed outside and left his office. Anyway, we called the bank and we actually closed the old car issue. So, I dont even want to say that he changed the bank td to cibc; they took all weather matts to basic ones which rear right matt is different than left one. They took special wheel locks to regular ones and its box is still in the car. So I purchased brand new 1500 dodge ram but whatever it comes with it was not there. When I try to explain another sales person, they said your sales rep got fired so we cant do anything.
"Very Sweet Receptionist "
Great service from your service receptionist Santasia. I’ve been here my share of times and my most recent visits have been easygoing because of her. very kind and has a way of calming you haha, thank you Santasia
"Dymitro in sales is awesome but service dept sucks"
- Displeased customer
I'm taking my business elsewhere. Terrible experiences even though I bought the brand new car there. Never going to see me or my $$ again.
"Bought a new car"
Sales person was very polite and no pressure. Showed our options what to choose and let us check different cars and let us make a decision on cars that we were interested only. We actually looked for other dealership places and found that we have to go back to Chrysler. A smile in their face tells a lot to a prospective buyer.
Great people and they will accomodate you even they’re busy, you will feel safe anytime you need help from them. Perfect choose to buy a car from them.