Michael Arnoff
Michael Arnoff at Ken Ganley Kia Mentor
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Michael Arnoff

General Manager

Ken Ganley Kia Mentor

9090 Mentor Avenue
Mentor, OH 44060

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4.1
15 Reviews
4.1

15 Reviews

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15 Reviews of Michael Arnoff

May 18, 2024

Dealership Rating
Employee Rating

Marques was very professional and really knows what hes doing and helpful. love my new 2024 Kia Seltos. He makes you feel welcome and would definitely come back again. YOU GUYS WONT REGRET WOKRING WITH MR. More

by lIATYNER123
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

May 18, 2024

Dealership Rating
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I came on with no expectations of buying and Marques EXCEEDED my expectaions and I bought myself a 2022 Kia Sportage with trading in my 2017. Very friendly very helpful. Even if he's having a hard day h More

by KiaMom
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

May 11, 2024

Dealership Rating
Employee Rating

Marques Moore was phenomenal, he got me in and out with great effort to ensure this would go smooth for me. I am very satisfied with his performance. COME SEE MARQUES More

by armstrong.tiashara
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Marques Moore, Marley Guzman

May 14, 2024

Ken Ganley Kia Mentor responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Kia Mentor! We are always more than happy to assist you if anything else comes up. Take care!

May 07, 2024

Dealership Rating
Employee Rating

Marques was a great help today! Highly recommend for other guests that wants to buy More

by Destinythomas120
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
May 09, 2024

Ken Ganley Kia Mentor responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Mentor. Thanks for the recommendation, and have an amazing day!

April 24, 2024

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Employee Rating

I purchased a verboten from here that has damage and issues that they were aware of but did not disclose to me during the buying process. When the issues were discovered I was told that they would be co More

by Jarrod Burns
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Timothy Gough, Samuel Pelissier , Patrick O'Connor

Apr 28, 2024

Ken Ganley Kia Mentor responded

We are very disappointed to read your review. Upon investigation, it appears that our team diligently addressed all warranty-covered repairs and went above and beyond to repair anything not covered by warranty at no cost to you. We have not serviced your 2016 Jeep in over eighteen months. While we acknowledge your feelings, we can unequivocally state that our service team acted with the utmost diligence. We’ve always aimed to provide exceptional service and resolve any customer concerns promptly and professionally. Your assertions of inadequate service, coupled with aggressive behavior towards our staff and threats of legal action, are deeply concerning and we must redirect your concerns to our corporate legal team.

March 07, 2024

Dealership Rating
Employee Rating

My brother Marques has taken care of me for my last 3 vehicles. I’m never there long. And it’s always a vehicle I love. Stop what you’re doing and go see my guy Marques Moore. BEST xxxx SALESMAN IVE EVER More

by austinscott693
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 13, 2024

Ken Ganley Kia Mentor responded

Hi Austin, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

March 01, 2024

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Employee Rating

Great experience with professional sales team. Listens to you and matches you with your major desires in a car deal. More

by rjwatford
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeff Loschert, Jacob Smetana

Mar 03, 2024

Ken Ganley Kia Mentor responded

Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

February 19, 2024

Dealership Rating
Employee Rating

Refused to deal at on ($300 +) labor charge for just installation of added mudguards and MSRP sell price. Our trade was under values by at least $2K according to other non Kia dealer offers. This used t More

by aq4me96
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Feb 23, 2024

Ken Ganley Kia Mentor responded

,We're disappointed to hear of the negative experience you had at our location and would like to have a conversation. Someone from our staff will be reaching out to you in the very near future.

Mar 07, 2024

aq4me96 responded

Never was contacted by dealership as promised. Very dissapointed with KG Kia buying experience.

October 23, 2023

Dealership Rating
Employee Rating

Found Mike to be highly unprofessional. He was rude, combative, and made us feel as minorities not comfortable. More

by Chad
Recommend Dealer
Yes

October 15, 2023

Dealership Rating
Employee Rating

Service cares about you vehicle and wallet too. They didn't try to oversell me on services it thought I needed but could wait until next time. More

by snowman44077
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 17, 2023

Ken Ganley Kia Mentor responded

Hi, we are very happy to have provided you with such a positive experience! Your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

1

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