Timothy Gough
Timothy Gough at Ken Ganley Kia Mentor
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Timothy Gough

Service Manager

Ken Ganley Kia Mentor

9090 Mentor Avenue
Mentor, OH 44060

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4 Reviews
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4 Reviews

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4 Reviews of Timothy Gough

May 18, 2024

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Employee Rating

Marques was very professional and really knows what hes doing and helpful. love my new 2024 Kia Seltos. He makes you feel welcome and would definitely come back again. YOU GUYS WONT REGRET WOKRING WITH MR. More

by lIATYNER123
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

April 24, 2024

Dealership Rating
Employee Rating

I purchased a verboten from here that has damage and issues that they were aware of but did not disclose to me during the buying process. When the issues were discovered I was told that they would be co More

by Jarrod Burns
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Michael Arnoff, Samuel Pelissier , Patrick O'Connor

Apr 28, 2024

Ken Ganley Kia Mentor responded

We are very disappointed to read your review. Upon investigation, it appears that our team diligently addressed all warranty-covered repairs and went above and beyond to repair anything not covered by warranty at no cost to you. We have not serviced your 2016 Jeep in over eighteen months. While we acknowledge your feelings, we can unequivocally state that our service team acted with the utmost diligence. We’ve always aimed to provide exceptional service and resolve any customer concerns promptly and professionally. Your assertions of inadequate service, coupled with aggressive behavior towards our staff and threats of legal action, are deeply concerning and we must redirect your concerns to our corporate legal team.

February 16, 2024

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Employee Rating

They break alot of stuff while they're working and they blame it on the vehicle or it was like that or that it how factory made it..... I came in to do my boot on my front wheel drive axle and then some sn More

by Christopher leach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Rebecca Banks , Manager of service was a good guy and did all he could

Feb 19, 2024

Ken Ganley Kia Mentor responded

Christopher Leach, we're disappointed to hear of the negative experience you had at our location. Someone from our staff will be reaching out to you in the very near future.

May 06, 2022

Dealership Rating
Employee Rating

When I first walked into the showroom, I was distraught over the issues I was having with my current vehicle. Sam and his manager spent a lot of their time and energy to make sure I was completely happy! W More

by Jarrod Burns
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 08, 2022

Ken Ganley Kia Mentor responded

Hi Jarrod, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Kia Mentor! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

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