Melissa Cole
Melissa Cole at Secor Chrysler Dodge Jeep Ram
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Melissa Cole

Service Director

Secor Chrysler Dodge Jeep Ram

409 Broad St
New London, CT 06320

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4.7
34 Reviews
4.7

34 Reviews

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34 Reviews of Melissa Cole

May 15, 2024

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Employee Rating

Very nice people there. Always a pleasure to have my Jeep serviced at Secor Chrysler Dodge Jeep Ram. More

by pbraun03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 16, 2024

Secor Chrysler Dodge Jeep Ram responded

Thank you for the nice five-star review! We look forward to seeing you again! - Secor Chrysler Dodge Jeep RAM

May 14, 2024

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Lynn was the service advisor for my repair. She went out of her way on multiple occasions to ensure that my vehicle and myself were treated with respect. Lynn and Melissa advocated on my behalf More

by SHAUNEM96
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Lynn Dole

May 14, 2024

Secor Chrysler Dodge Jeep Ram responded

We're so pleased to know that Lynn and Melissa provided you with such a positive experience at Secor Chrysler Dodge Jeep RAM. We truly appreciate your recommendation and look forward to assisting you in the future!

May 10, 2024

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Secor Dodge is by far the best dealership to work with. Their service department is hands down the best! More

by HIKARI67
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: John Daley, Amanda Couture, Lynn Dole, Lauren Samok, Paul Kampfer , John MvCarthy, Mark Miller

May 10, 2024

Secor Chrysler Dodge Jeep Ram responded

We're truly honored to receive your support! Thanks so much for the kind review and we'll see you next time here at Secor Chrysler Dodge Jeep RAM!

May 03, 2024

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Great communication. Very prompt service went way above and beyond expectations. If you need service on your round truck, this is the place to go More

by IPLANURWORK
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Lynn Dole, Paul Kampfer

May 06, 2024

Secor Chrysler Dodge Jeep Ram responded

We're glad to know that our team at Secor Chrysler Dodge Jeep RAM exceeded your expectations with prompt service and great communication. We appreciate the recommendation and see you next time! Safe travels!

May 01, 2024

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I am so very thankful for your service staff. Would not go elsewhere.The two wonderful ladies at the front desk are excellent. They are remarkably knowledgeable and very helpful. My car is only s More

by RONALD.ELKIN
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Lynn Dole, Lauren Samok, Paul Kampfer , Mark your mechanic!!!

May 02, 2024

Secor Chrysler Dodge Jeep Ram responded

Ronald, we're delighted to know that our service staff at Secor Chrysler Dodge Jeep RAM has earned your trust and loyalty. We'll pass along your kind words to the front desk and Mark! Thanks for choosing us for all of your Plymouth Prowler's needs.

April 12, 2024

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Very pleasant , staff members were very accommodating to my needs. I would recommend to friends. Looking forward to a long term relationship with them.❤️ More

by blessedjojo1969
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Apr 15, 2024

Secor Chrysler Dodge Jeep Ram responded

We're delighted to know you had a pleasant experience with our team at Secor Chrysler Dodge Jeep RAM! We appreciate your recommendation and look forward to serving you for many years to come.

April 08, 2024

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Great visit! The whole team was extremely gracious and accommodating. Vehicle was serviced in a timely fashion and looked impeccable upon return. Thank you team More

by mjf10
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Apr 08, 2024

Secor Chrysler Dodge Jeep Ram responded

We're happy to hear that you had a great visit and the whole team was extremely gracious and accommodating during your visit to Secor Chrysler Dodge Jeep RAM! We look forward to serving you again! Safe travels!

April 05, 2024

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Outstanding support, service, and customer care. Dedicated team of professionals willing to do the right thing and always put the buyer in the best position possible. Bottom line; great all around. More

by Spikemy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 06, 2024

Secor Chrysler Dodge Jeep Ram responded

Hi Spike! We're delighted to know that you had such a positive experience with our team at Secor Chrysler Dodge Jeep RAM. We always aim for outstanding service and customer care. Thanks for the review!

March 26, 2024

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My work van was damaged when I brought it in and nobody said anything now I have to bring it in for a week minimum for the body repair and it will never be good as new . How am I going to be reimbursed fo More

by rgbetjemann
Recommend Dealer
No

March 13, 2024

Dealership Rating
Employee Rating

Melissa and her team where professional and attentive! ! There was an issue with my trucks door handle and Melissa made sure that i was completely satisfied before the truck left the service department, t More

by chrislaquitara
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lauren Samok

Mar 13, 2024

Secor Chrysler Dodge Jeep Ram responded

Chris, it's great to know that Melissa and our team at Secor Chrysler Dodge Jeep RAM were able to address your truck's issue effectively. We always aim for complete customer satisfaction! Thanks for the shout-out!

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