3 Reviews
Write a Review3 Reviews of Amanda Couture
May 10, 2024
Secor Dodge is by far the best dealership to work with. Their service department is hands down the best! Their service department is hands down the best! More
Other Employees Tagged: John Daley, Melissa Cole, Lynn Dole, Lauren Samok, Paul Kampfer , John MvCarthy, Mark Miller
April 24, 2024
I was attended to and directed to different departments to trouble shoot the problem. Then returned back to Sales for final repair which I was fit immediately into the work schedule. I had been quoted th to trouble shoot the problem. Then returned back to Sales for final repair which I was fit immediately into the work schedule. I had been quoted the price and accepted it paying it with the assistance of additional employee. Even though in todays economy the price was a challenge but I left satisfied. More
Other Employees Tagged: Lynn Dole, Paul Kampfer
February 06, 2024
The Secor parts department failed on numerous levels to do what it takes to find a water pump and a few o-rings to get my 2017 RAM running. I was without a truck for almost 3 weeks and there was no offer o do what it takes to find a water pump and a few o-rings to get my 2017 RAM running. I was without a truck for almost 3 weeks and there was no offer of a loaner vehicle. When I asked what the delay was, I was told it was a Chrysler union strike that delayed parts availability. It was strongly suggested I find o-ring gaskets myself. First one, and then after another delay, asked to find a second one. I was appalled that Secor failed to think logically and source the parts through other mopar suppliers which I was able to do myself both times in two minutes no on my phone. I was considering trading in the truck at Secor for a 3/4 ton model. After the lousy service and lack of communication, I took my business elsewhere. I will NOT return to Secor any time soon. Since that time, the Service rep. I dealt with was fired, but not the parts Manager. Seems to me, there should be a closer look at the root cause of why customers are not returning. The Service Department can't repair vehicles without the support of a heads up Parts Department. Mark More