Matthew Wirth
Matthew Wirth at Niello Volkswagen
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Matthew Wirth | Page 6

Service Advisor

Niello Volkswagen

2701 Arden Way
Sacramento, CA 95825

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4.9
73 Reviews
4.9

73 Reviews

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73 Reviews of Matthew Wirth

November 17, 2023

Dealership Rating
Employee Rating

Great service and always know the process of my vehicle through text messages. I appreciate you and will always be coming her for my vehicle service needs. More

by MADAME0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 19, 2023

Niello Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volkswagen. Eddie Thomas General Manager ethomas@niello.com (916) 359-9927

November 12, 2023

Dealership Rating
Employee Rating

Knowledgeable, Friendly, Caring, Consistent, and Reliable service every time I’ve brought my cars in. More

by EAGLESFLY07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 12, 2023

Niello Volkswagen responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Niello Volkswagen, we look forward to having you as one of our valued customers for many more years to come! Scott Russo Service Manager srusso@niello.com (916) 359-9927

November 08, 2023

Dealership Rating
Employee Rating

The general manager "Scott" was supper helpful as well. He didn't have to help customers as he has service reps to do that work. He took the time to help us understand the settings better. More

by syeisley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 08, 2023

Niello Volkswagen responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Niello Volkswagen, we look forward to having you as one of our valued customers for many more years to come! Scott Russo Service Manager srusso@niello.com (916) 359-9927

October 20, 2023

Dealership Rating
Employee Rating

Matt was very communicative about the entire process. He was very helpful. Was great at updating me throughout the entire thing. More

by a_Davis93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 26, 2023

Niello Volkswagen responded

Isn't Matt great? We're definitely lucky to have him on our team and we'll be sure to pass along your kind words about his great communication skills. Happy driving!

October 19, 2023

Dealership Rating
Employee Rating

They fixed our car before I expected. Our service manager explained everything to us. The facility is clean although a bit congested. Will continue to come back. More

by Jane_B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Filipek

Oct 26, 2023

Niello Volkswagen responded

Thanks for taking the time to review your experience with us, Jane! We're glad we were able to fix your car so quickly. See you next time!

October 05, 2023

Dealership Rating
Employee Rating

Matt was a huge help and very communicative. My car was received and processed earlier than expected, which then facilitated a more expedient repair and return. Excellent service! More

by ruthshoffner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

October 03, 2023

Dealership Rating
Employee Rating

The dealership worked with me in a way that I will continue to use them again and again. More

by FREEFLOWAUM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Russo

September 30, 2023

Dealership Rating
Employee Rating

The first person my wife spoke to sucked making this ordeal worse by not helping More

by POPPAAL1966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 11, 2023

Niello Volkswagen responded

Thanks for sharing this feedback. That said, I'm sorry to hear that you and your wife had a negative experience with our team and would appreciate the opportunity to learn more about your visit. Please don't hesitate to reach out to me at 916.484.5930 if you'd like to discuss this further. Thanks, Scott Russo, Service Manager

September 30, 2023

Dealership Rating
Employee Rating

Quick service was provided and my representative Matt was very nice. Happy with the updates through text. More

by MONICA.ELIZA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

September 30, 2023

Dealership Rating
Employee Rating

The Volkswagen dealership and Matthew at the Arden location was so helpful he goes above and beyond. Matthew is very kind and tries everything in his power to help but he is a very good employee so I More

by annettestanley91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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