Travis Cole
Travis Cole at Niello Volkswagen
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Travis Cole

Service Advisor

Niello Volkswagen

2701 Arden Way
Sacramento, CA 95825

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4.9
88 Reviews
4.9

88 Reviews

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88 Reviews of Travis Cole

June 01, 2024

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Employee Rating

Thank you for another good experience at Niello Volkswagen. This repair took lots of patience on the part of both the service department and the client, but was finally accomplished and well done. More

by ANNGAINES
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

May 29, 2024

Dealership Rating
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Great! ! Travis was very nice and responded quickly. Got my car in and out quick no issues. Car feels brand new. More

by bhellon12
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
May 30, 2024

Niello Volkswagen responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volkswagen! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

May 23, 2024

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Clean dealership, friendly staff, good products, and accurate repairs. I would recommend this location to anyone. More

by BRIAN S
Service Price Transparency
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Recommend Dealer
Yes
May 29, 2024

Niello Volkswagen responded

Thank you, Brian, for sharing your thoughts about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

May 22, 2024

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Jason was awesome and he helped me service my ID4 so that I feel safe driving my car. More

by TOKOOFORSKOOL
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Logan Koss , Jason Wanner

May 29, 2024

Niello Volkswagen responded

Thanks for sharing your thoughts about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

May 20, 2024

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Provided a loaner car while my car was serviced. That was helpful. Very friendly staff. More

by leagleton
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Daijah Marsh-Macias , Nicole Service telephones. Todd Mechanic

May 20, 2024

Niello Volkswagen responded

Lea, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

May 18, 2024

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After not receiving a phone call back I got through and they were exceptional. My car got in and out faster than expected and price was also better than expected. I only wish the location was easier to get More

by rml
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
May 19, 2024

Niello Volkswagen responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

May 17, 2024

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Incredibly surprised by the greeting, support and technical service and feedback. The service summary video is "Best in Class" and the communication whether email or text is top notch. I already ha More

by JOHN.CAMACHO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 17, 2024

Niello Volkswagen responded

Thank you, John, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

May 17, 2024

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Excellent customer service, quality repairs and maintenance work for my Volkswagen, I would highly recommend. More

by scholz.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brandon Lamb

May 17, 2024

Niello Volkswagen responded

Thanks for sharing your thoughts about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

May 17, 2024

Dealership Rating
Employee Rating

Everyone I spoke to while getting my car serviced were so incredibly kind and professional! This was my first time going to this dealership, and I promise it won’t be my last! I will definitely be going ther More

by JESSI.XAYAVONG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 17, 2024

Niello Volkswagen responded

Thank you, Jessi, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

May 17, 2024

Dealership Rating
Employee Rating

Travis was excellent to deal with and very accommodating to my needs. Got me a loaner car and communicated everything that needed to be done. As the car would not be done as originally thought he said he wo More

by RODREPAIR
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 17, 2024

Niello Volkswagen responded

It's great to hear that Travis was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volkswagen! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

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