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Matthew Wirth
Matthew Wirth at Niello Volkswagen
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Matthew Wirth

Service Advisor

Niello Volkswagen

2701 Arden Way
Sacramento, CA 95825

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4.9
63 Reviews
4.9

63 Reviews

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63 Reviews of Matthew Wirth

May 15, 2024

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I brought my car for the service with working AC and when I got it back couple days later it was completely dead More

by GENAM74
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Recommend Dealer
No
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May 15, 2024

Niello Volkswagen responded

Thank you for your feedback. At Niello Volkswagen, we aim to provide a 5-star experience to all customers so I apologize your service visit did not meet that standard. I have tried to research your appointment but have been unsuccessful in finding your customer record. If you are willing, I would value the opportunity to discuss your review in more detail and do what I can to provide a more positive experience. Plus, your feedback allows us to identify areas of improvement. At your convenience, I can be reached at 916-484-5962. Thank you, Scott Russo General Manager

May 15, 2024

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Matt is friendly, efficient and goes above and beyond for his customers and Nielo. Always takes care of the vehicle issues and gets it done. He provides first class customer service. Waiting area is comforta More

by SALLYGABB
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Recommend Dealer
Yes
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May 16, 2024

Niello Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Matt here at Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

May 14, 2024

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Awesome experience. Matt was so professional and helpful. Kept me updated on every step during the time my car was serviced. Thank you so much. More

by RGAITA91
Recommend Dealer
Yes
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May 14, 2024

Niello Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Matt met your expectations. Thank you for choosing Niello Volkswagen, we look forward to having you as a valued customer for many years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

May 06, 2024

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I have had a lot of issues with dealerships in the past trying to take advantage of my time and money. I didn't feel that at all going in today. Michael was super helpful showing me a car I didn't even kno More

by NAT3TH3GR8
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Recommend Dealer
Yes

Other Employees Tagged: Carlos Alvarenga, Alexander Hurlimann

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May 06, 2024

Niello Volkswagen responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volkswagen! Scott Russo General Manager srusso@niello.com

May 05, 2024

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My annual maintenance visit was done in an efficient and expeditious manner. Matthew knew I was waiting on-site and was instrumental in my car being ready before the time promised. I only wish Niello VW w More

by MJOHANNIS
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Recommend Dealer
Yes
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May 06, 2024

Niello Volkswagen responded

Thank you so much for your excellent review! We are so glad that Matthew had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

May 05, 2024

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Great customer service and Matt is really empathetic and understanding of my financial situation and did his best to help me. More

by stylishmom05
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Travis Cole

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May 06, 2024

Niello Volkswagen responded

Thanks for sharing about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

April 30, 2024

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Matt was wonderful he went beyond the call of duty. Very kind and very very helpful More

by COUNTRYGIRL1730
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Recommend Dealer
Yes
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Apr 30, 2024

Niello Volkswagen responded

We are very happy to hear that Matt provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

April 29, 2024

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Easy to schedule appointments. In and out service. Great customer service. Would recommend to friends and family. More

by dukeohs
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Workmanship
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Recommend Dealer
Yes
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Apr 29, 2024

Niello Volkswagen responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volkswagen! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

April 29, 2024

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Always great customer service from Matthew. Third time he’s helped me and he always makes the entire process smooth. More

by matthew.howell
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Recommend Dealer
Yes
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Apr 29, 2024

Niello Volkswagen responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Matthew, and we are thrilled that you found your experience with us here at Niello Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

April 28, 2024

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Niello VW runs a tight ship and we love you guys Great products too always More

by eafrenkel
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Travis Cole, Taylor Gaynor, Claire Thomas

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Apr 29, 2024

Niello Volkswagen responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

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