Matt Ketchum
Matt Ketchum at Ferman Chevrolet Tarpon Springs
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Matt Ketchum

Service Advisor

Ferman Chevrolet Tarpon Springs

43520 US Hwy 19 N
Tarpon Springs, FL 34689

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4.4
42 Reviews

Dealership Experience

19 yrs, 6 mos

Industry Experience

19 yrs, 6 mos

4.4

42 Reviews

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42 Reviews of Matt Ketchum

May 02, 2024

Dealership Rating
Employee Rating

Our vehicle was sent to you for repair from German Chrysler jeep, and was not done correctly. We had to take it to Jerry Ulm body shop to get it fixed correctly. We will never take it back to Ferman a More

by garycarlino1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Tony Lang, Steve Kikta, Neil Mendes , Anthony Gazermiller

May 03, 2024

Ferman Chevrolet Tarpon Springs responded

We apologize for the negative experience you had with us. Please contact our manager, Shannon Newman at (727) 934-5789 so that we can try to resolve this and hopefully turn around your experience with us. Thank you!

April 11, 2024

Dealership Rating
Employee Rating

Was very pleased with this dealership. I had to bring my two crazy toddlers in and they made it a super easy process for me! More

by Kate
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Dan Foster, Lou Bernier

Apr 12, 2024

Ferman Chevrolet Tarpon Springs responded

Thank you for your review!

March 31, 2024

Dealership Rating
Employee Rating

Thank you for the car wash and keeping me up to date with the findings on my car. More

by MeHenry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 01, 2024

Ferman Chevrolet Tarpon Springs responded

Thank you for your review!

March 31, 2024

Dealership Rating
Employee Rating

Awesome experience every time I go there. Love everything about Ferman Chevrolet of tarpon great people More

by Chrissycam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 01, 2024

Ferman Chevrolet Tarpon Springs responded

Thank you for your review!

March 31, 2024

Dealership Rating
Employee Rating

Awesome job friendly honest and not just one person my advisor talked to me but the guy next to him too.. such a different vibe this visit. Was quick and great thanks Matt and the guy next to you. More

by Djbrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 01, 2024

Ferman Chevrolet Tarpon Springs responded

Thank you for your review!

March 23, 2024

Dealership Rating
Employee Rating

Wow an amazing service center my oil change was done in 1.5 hrs with an amazing wash and vacuum thank you! More

by bmonteverde11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Lang, Steve Kikta, Neil Mendes , Anthony Gazermiller

Mar 25, 2024

Ferman Chevrolet Tarpon Springs responded

Thank you for your review!

March 22, 2024

Dealership Rating
Employee Rating

Tony Lang and the service department always take care Of my vehicle he is very professional and honest I would take my vehicle anywhere else More

by tonyfast119
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 25, 2024

Ferman Chevrolet Tarpon Springs responded

Thank you for your review!

March 20, 2024

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Employee Rating

Was told it was going to be about an hour and thirty min was done in just under an hour. My service guy actually had a personality More

by googsy98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 21, 2024

Ferman Chevrolet Tarpon Springs responded

Thank you for your review!

March 16, 2024

Dealership Rating
Employee Rating

Awesome service with a smile! Special thanks for car wash, coffee, and donuts thank you! More

by bmonteverde11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Lang, Steve Kikta, Neil Mendes , Anthony Gazermiller

Mar 18, 2024

Ferman Chevrolet Tarpon Springs responded

Thank you for your review!

March 15, 2024

Dealership Rating
Employee Rating

excellent service on all five of my families Chevrolet and big kudos for free car clean! More

by bmonteverde11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Lang, Steve Kikta, Neil Mendes , Anthony Gazermiller

Mar 18, 2024

Ferman Chevrolet Tarpon Springs responded

Thank you for your review!

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