Mathew Rivera
Mathew Rivera at DCH Wappingers Falls Toyota
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Mathew Rivera

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.8
407 Reviews

Dealership Experience

2 yrs, 11 mos

Industry Experience

12 yrs, 3 mos

Languages Spoken

English English

4.8

407 Reviews

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407 Reviews of Mathew Rivera

May 12, 2024

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Employee Rating

The dealership provided excellent service from the service department. I was greeted and asked what issues I had if any, and then proceeded to relax in their nice lounge. I felt very comfortable and h More

by skypilot767
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 13, 2024

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We're thrilled to hear that you received excellent service from our service department. It's great to know that you were greeted warmly and made to feel comfortable in our lounge while your vehicle was being serviced. If you have any further questions or need assistance in the future, feel free to reach out. We look forward to serving you again!

May 10, 2024

Dealership Rating
Employee Rating

People nice enough but not quite top notch. First they didn’t have part needed for recall I came in for. When I returned they didn’t mention they had rest all my settings to the factory defat. More

by Rav Fan
Recommend Dealer
Yes
May 10, 2024

DCH Wappingers Falls Toyota responded

We're sorry to hear about your experience. Your feedback is important to us, and we apologize for any inconvenience caused by the lack of the needed part and the reset of your settings. We'll address these issues internally to ensure better communication and service in the future. If there's anything else we can do to improve your experience or if you have any further concerns, please feel free to reach out to us directly. We appreciate your feedback and hope to have the opportunity to serve you better in the future.

May 10, 2024

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Employee Rating

DCH Wappingers has been very helpful with my particular problem. I appreciate all they have done for me especially Rob Sextan the Service Manager! More

by msors
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Tyler , Rob Sextan

May 13, 2024

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We're glad to hear that DCH Wappingers has been helpful with your particular problem, and we appreciate your kind words about Rob Sextan, the Service Manager. If you have any further questions or need assistance, feel free to reach out. We're here to help!

May 07, 2024

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As Always DCH hit it out of the park. Once again I had an outstanding experience with DCH. My experiences have been so great, I bought my 2023 Tacoma from them a year ago, and I just purc More

by rgraham460
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 07, 2024

DCH Wappingers Falls Toyota responded

Thank you for your continued trust and loyalty! We're thrilled to hear that you've had outstanding experiences with us and that you've purchased multiple vehicles from DCH. Your willingness to drive the extra miles speaks volumes about the quality of service we provide. We truly appreciate your business and look forward to serving you again in the future. Enjoy your new Corolla SE!

May 06, 2024

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All went well with my service. Staff was kind and professional and competent. I am happy to be back with this dealership More

by Jyturenne
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
May 06, 2024

DCH Wappingers Falls Toyota responded

We're thrilled you had a great service experience with us! Thanks for your kind words about our staff. We're happy to have you back and look forward to serving you again for all your automotive needs. If you need anything else, just let us know!

May 04, 2024

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Very professional staff and courteous. Had my car ready in a timely manner, feedback was thorough as well. Appreciated the car service taking me to and from work. More

by Kjm849
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 05, 2024

DCH Wappingers Falls Toyota responded

Thanks for your feedback! We're glad you found our staff professional and your car ready on time. Providing convenient services like transportation is important to us. Let us know if you need anything else!

May 02, 2024

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It was really great, there wasn’t a long wait. There was good transparent service. More

by dan.aloisi
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
May 02, 2024

DCH Wappingers Falls Toyota responded

We're delighted to hear that you had a great experience with us! At DCH Wappingers Falls Toyota, we prioritize efficiency and transparency, and we're glad to hear that reflected in your service visit. Thank you for choosing us for your automotive needs, and we look forward to serving you again in the future!

April 27, 2024

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Employee Rating

Great service. The service advisor was excellent. First person to fully answer my question about a light coming on with the car. More

by KATHYCHAR2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 27, 2024

DCH Wappingers Falls Toyota responded

We're glad to hear you had a great service experience! Our goal is always to provide excellent service, and we're thrilled that your service advisor could address your concerns effectively. If you have any more questions or need further assistance, feel free to reach out. Thank you for choosing us!

April 27, 2024

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A very good job 👏 she took care means she helped me to understand about the importance of my careers. More

by djohnsonf1@yahoo.com
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Apr 27, 2024

DCH Wappingers Falls Toyota responded

We're glad to hear you had a positive experience! Our team strives to provide excellent service and guidance to our customers. If you have any more questions or need further assistance with your career, don't hesitate to reach out. Thank you for choosing us!

April 26, 2024

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Listened to my problem, found the problem, ordered the part and fixed it quickly and everything was covered More

by NANATURCY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 26, 2024

DCH Wappingers Falls Toyota responded

Glad to hear we could resolve your issue efficiently and that everything was covered! If you ever need further assistance, don't hesitate to reach out.

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