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Thomas Hackett
Thomas Hackett at DCH Wappingers Falls Toyota
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Thomas Hackett

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.7
609 Reviews

Dealership Experience

10 yrs, 6 mos

Languages Spoken

English English

4.7

609 Reviews

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609 Reviews of Thomas Hackett

May 10, 2024

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Employee Rating

Everything was taken care of immediately with no inconvenience from the service to the rental More

by rizzo0719
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Yes
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May 10, 2024

DCH Wappingers Falls Toyota responded

We're delighted to hear that everything was taken care of promptly and without inconvenience, both with the service and the rental. Your satisfaction is our priority, and we're glad we could provide a seamless experience for you. If you ever need anything in the future, feel free to reach out. Thank you for choosing us!

May 08, 2024

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Dealership is very professional and very reliable . It was a pleasure going there. So nice More

by BAVOSOJM365
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Yes
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May 08, 2024

DCH Wappingers Falls Toyota responded

We're thrilled to hear about your positive experience! Providing professionalism and reliability is our priority, and we're glad to have met your expectations. Thank you for choosing our dealership, and we look forward to serving you again in the future!

May 06, 2024

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All went well with my service. Staff was kind and professional and competent. I am happy to be back with this dealership More

by Jyturenne
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Recommend Dealer
Yes

Other Employees Tagged: Melissa Tyler, Jason Gasiunas, Mathew Rivera

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May 06, 2024

DCH Wappingers Falls Toyota responded

We're thrilled you had a great service experience with us! Thanks for your kind words about our staff. We're happy to have you back and look forward to serving you again for all your automotive needs. If you need anything else, just let us know!

May 02, 2024

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Tom Hackett is very easy to work with and listens to his customers. Taking my vehicles (I have two) to Toyota is a very easy process. More

by francessurak
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Yes
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May 02, 2024

DCH Wappingers Falls Toyota responded

We appreciate your feedback! It's wonderful to hear that Tom provided you with excellent service and attentive listening. Making the process easy and seamless for our customers is always our goal, and we're glad to know we've achieved that for you. Thank you for entrusting us with the care of your vehicles, and we look forward to continuing to serve you and your vehicles in the future!

April 27, 2024

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Great service. The service advisor was excellent. First person to fully answer my question about a light coming on with the car. More

by KATHYCHAR2
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Tyler, Jason Gasiunas, Mathew Rivera

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Apr 27, 2024

DCH Wappingers Falls Toyota responded

We're glad to hear you had a great service experience! Our goal is always to provide excellent service, and we're thrilled that your service advisor could address your concerns effectively. If you have any more questions or need further assistance, feel free to reach out. Thank you for choosing us!

April 27, 2024

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A very good job 👏 she took care means she helped me to understand about the importance of my careers. More

by djohnsonf1@yahoo.com
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Daryl Callahan, Robert Goldberg, Melissa Tyler, Dylan Abell, Kevin McCarthy, Jason Gasiunas, Mathew Rivera

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Apr 27, 2024

DCH Wappingers Falls Toyota responded

We're glad to hear you had a positive experience! Our team strives to provide excellent service and guidance to our customers. If you have any more questions or need further assistance with your career, don't hesitate to reach out. Thank you for choosing us!

April 24, 2024

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All went well and was easy for my cars 20k visit this past Monday. Tom was very pleasant and called me when car was done. More

by JEFF_LEVIN
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Yes
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Apr 25, 2024

DCH Wappingers Falls Toyota responded

Fantastic to hear! We're glad your 20k visit went smoothly and that Tom provided pleasant service. If you have any other maintenance needs or questions in the future, don't hesitate to reach out. Thanks for choosing us for your car's service!

April 24, 2024

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Easy and seamless! Drop off and pickup was easy, no questions or concerns. Service and NYS Inspection done in a reasonable amount of time! More

by fishkillapt11
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Yes
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Apr 25, 2024

DCH Wappingers Falls Toyota responded

Glad to hear it! We aim for a seamless experience and we're happy everything went smoothly for your drop off, pickup, and service. If you need anything else in the future, feel free to reach out. Thanks for choosing us!

April 22, 2024

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I had my front brakes serviced and the brake fluid flushed. No issues after the service although the dollar cost was high. More

by Car78412
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Yes
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Apr 23, 2024

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are glad to hear that our team was helpful with your needs.

April 16, 2024

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Employees are very service oriented, kind and considerate. Work on vehicle done in desirable timeframe More

by CMCLEOD1
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Recommend Dealer
Yes
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Apr 17, 2024

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

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