Mathew Rivera
Mathew Rivera at DCH Wappingers Falls Toyota
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Mathew Rivera | Page 41

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.8
411 Reviews

Dealership Experience

2 yrs, 11 mos

Industry Experience

12 yrs, 3 mos

Languages Spoken

English English

4.8

411 Reviews

Write a Review

411 Reviews of Mathew Rivera

October 01, 2021

Dealership Rating
Employee Rating

Staff was knowledgeable and explained thinks in my car that needed immediate attention and the once that can wait until our schedule permits. More

by KALTUN_3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 04, 2021

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

September 28, 2021

Dealership Rating
Employee Rating

I was waiting for more than 2 hours. Get more technicians please. Other than that, it was great More

by JENNIZ2016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 29, 2021

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We apologize for the wait you experienced but look forward to working with you again in the future. If we can assist you further please contact us at (845) 288-0892.

September 28, 2021

Dealership Rating
Employee Rating

10000 mile service work was explained in detail, and completed in less time than promised. More

by MANDRAS84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 29, 2021

DCH Wappingers Falls Toyota responded

Thank you for the excellent five-star review! We look forward to working with you again in the future.

September 20, 2021

Dealership Rating
Employee Rating

The team at DCH professionally maintains my vehicle quickly and efficiently each time I bring it in. More

by Duane W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Korwatch

Sep 21, 2021

DCH Wappingers Falls Toyota responded

Thank you for the excellent feedback, Duane! It sounds like our team was able to assist you and provide you with outstanding service. We look forward to seeing you again soon!

September 07, 2021

Dealership Rating
Employee Rating

Quoted me a price in writing then when work was completed charged me twice the amount.?the service rep discounted the price when I complained More

by PATRICKJBARR021
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 07, 2021

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience. We apologize for the overcharge but we are happy to know our service department could assist you and make things right. If you need anything further please do not hesitate to contact us at (845) 288-0892.

September 06, 2021

Dealership Rating
Employee Rating

Professional, courteous and thorough. Matthew was friendly, attentive and willing to go above and beyond. Made sure He met my cars needs. Will be returning to this location for my next service appoin More

by Miri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 07, 2021

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with Matt!

September 01, 2021

Dealership Rating
Employee Rating

The people are they are friendly and clear on what your getting into weather buying or getting it serviced. They don't push you into anything unless you ask for it from my experience. More

by nikita9293
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Melissa Tyler

Sep 02, 2021

DCH Wappingers Falls Toyota responded

Thank you for the positive five-star review!

August 26, 2021

Dealership Rating
Employee Rating

Picked up car quickly. Did the job in promissed time. People friendly place. Thank you !! X X X X X X X X X X More

by maltvo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jason Gasiunas , Mike Giordano

Aug 27, 2021

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

August 25, 2021

Dealership Rating
Employee Rating

I have always found this dealership very professional, knowledgeable, friendly, and willing to go the extra mile for us. It doesn't matter if its Avi, Mathew, Jason, Corey or Mike, ( I am sure I left som More

by uhasz@aol.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jason Gasiunas , Michael Cimorelli, Mike Giordano

Aug 26, 2021

DCH Wappingers Falls Toyota responded

Thank you for the exceptional five-star review! We truly appreciate your kind words and loyalty to our dealership. We look forward to working with you again in the future!

Aug 26, 2021

uhasz@aol.com responded

I always look forward to coming t DCH Toyota. Have a rewarding summer and Fall and stay well and safe, Lou and Kathy Juhasz

August 25, 2021

Dealership Rating
Employee Rating

Had a 3pm oil change and car was finished after 5 had to continue to ask if my car was ready.upset that I paid for this service when I bought the truck More

by pmercado74
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Aug 26, 2021

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership, we do apologize. We'd like the opportunity to speak with you. Please contact Benjamin Carlson at 845-296-4261.

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