Marvin Orellana
Marvin Orellana at Sierra Chevrolet of Monrovia
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Marvin Orellana | Page 5

Service Advisor

Sierra Chevrolet of Monrovia

1450 S Shamrock Ave
Monrovia, CA 91016

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4.8
90 Reviews
4.8

90 Reviews

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90 Reviews of Marvin Orellana

May 27, 2024

Dealership Rating
Employee Rating

Friendly, clean, knowledgeable. They were efficient, fast. Easy to make an appointment and very helpful. More

by tory_too
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 29, 2024

Sierra Chevrolet of Monrovia responded

Thank you for choosing Sierra Chevrolet for your car needs and for taking the time to share your positive experience, Tory. We are delighted to hear that you found our team friendly, knowledgeable, and efficient. We appreciate your kind words and look forward to assisting you with any future car services or purchases. Thank you again for your support! Sincerely, The Sierra Chevrolet Team

May 23, 2024

Dealership Rating
Employee Rating

Excellent communication and easy to schedule as an initial walk in. My vehicle was returned fast and clean. More

by Enoc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeremy 5 stars

May 24, 2024

Sierra Chevrolet of Monrovia responded

Thank you, Enoc, for sharing your positive experience with Sierra Chevrolet on DealerRater. We're delighted to hear that you found our communication excellent and the service fast and efficient. We appreciate your kind words and look forward to serving you again in the future. Sincerely, The Sierra Chevrolet Team

May 17, 2024

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Fast turnaround. Great service. In spite of all of the disruption from the remodeling and construction going on. Thanks for the great service. More

by PAULSHUSD
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
May 20, 2024

Sierra Chevrolet of Monrovia responded

Thank you for the kind words and understanding amidst our remodeling. We strive to provide excellent service no matter the circumstances. We appreciate your support and look forward to serving you again at Sierra Chevrolet. Sincerely, The Sierra Chevrolet Team

May 15, 2024

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I drove to Monrovia because of how el Camino Chevrolet customer service treated me. And Marvin was awesome great customer service got my truck serviced in a timely manner. Definitely will be back. More

by WAYNEDAY8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 17, 2024

Sierra Chevrolet of Monrovia responded

Thank you for choosing Sierra Chevrolet for your vehicle service needs! We're thrilled to hear that Marvin provided you with exceptional customer service and that you had a timely service experience with us. We appreciate your kind words and look forward to welcoming you back for your future automotive needs. Sincerely, The Sierra Chevrolet Team

May 01, 2024

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Employee Rating

Marvin is always really helpful when getting my car scheduled for service and keeps me well informed during the process of the service as well. Really great service, thank you More

by Joseguzman
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
May 02, 2024

Sierra Chevrolet of Monrovia responded

Thank you for taking the time to write about your experience with us, Jose! At Sierra Chevrolet, we work very hard to provide each of our customers with a personalized and hassle-free experience. We are happy to hear Marvin was able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Have a great day! Sincerely, The Sierra Chevrolet Team

April 27, 2024

Dealership Rating
Employee Rating

Came in for warranty service for drive shaft and was told it was going to be up to 3 days before they could get to it because they are busy. Oil life gauge was at 13% after oil change as tech forgot to reset More

by Bradbury
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 29, 2024

Sierra Chevrolet of Monrovia responded

Bradbury, we strive for 100% customer satisfaction and it appears that your recent service visit did not meet expectations. We appreciate you taking the time to leave us this review. Feedback such as yours allows us the opportunity to learn how to improve as a team. Please contact us so we can discuss this with you further. Sincerely, The Sierra Chevrolet Team

April 27, 2024

Dealership Rating
Employee Rating

Joe Jimenez and Marvin Orellana were professional and kind. I will continue serving my car at Sierra Chevrolet. More

by AACLARK09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Jimenez

Apr 30, 2024

Sierra Chevrolet of Monrovia responded

We truly appreciate you taking the time to write about your experience at our service department. We want to provide all of our customers with quick and efficient vehicle maintenance, and we’re thrilled to hear that you feel you had such a wonderful experience with our entire team. We’re happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, The Sierra Chevrolet Team

April 24, 2024

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Fast service, they answer alll my questions, nice and clean dealer definitely I will recommended More

by MARIAORTEGA76
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Mayra Neria

Apr 26, 2024

Sierra Chevrolet of Monrovia responded

We really appreciate the kind recommendation, Maria. We would be happy to welcome your family, friends, and anyone else you send our way! Hopefully, we will see you back again as well! Sincerely, The Sierra Chevrolet Team

April 22, 2024

Dealership Rating
Employee Rating

I've always taken my car here for service. I was working with Marvin who was helpful in keeping me updated. I had been thinking about a new car, when I was asked about having a quote for my More

by tclipps
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Edwin

Apr 24, 2024

Sierra Chevrolet of Monrovia responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, The Sierra Chevrolet Team

April 19, 2024

Dealership Rating
Employee Rating

Great service received by Marvin he was friendly and helpful. My car was ready in less than 2hours Great job 👍 More

by hernandezmarcelino04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 22, 2024

Sierra Chevrolet of Monrovia responded

Thank you for leaving us this great review! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, The Sierra Chevrolet Team

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