Marvin Orellana
Marvin Orellana at SIERRA CHEVROLET OF MONROVIA
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Marvin Orellana

Service Advisor

SIERRA CHEVROLET OF MONROVIA

1450 S Shamrock Ave
Monrovia, CA 91016

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4.9
48 Reviews
4.9

48 Reviews

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48 Reviews of Marvin Orellana

May 15, 2024

Dealership Rating
Employee Rating

I drove to Monrovia because of how el Camino Chevrolet customer service treated me. And Marvin was awesome great customer service got my truck serviced in a timely manner. Definitely will be back. More

by WAYNEDAY8
Service Price Transparency
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Recommend Dealer
Yes

May 01, 2024

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Marvin is always really helpful when getting my car scheduled for service and keeps me well informed during the process of the service as well. Really great service, thank you More

by Joseguzman
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Recommend Dealer
Yes
May 02, 2024

SIERRA CHEVROLET OF MONROVIA responded

Thank you for taking the time to write about your experience with us, Jose! At Sierra Chevrolet, we work very hard to provide each of our customers with a personalized and hassle-free experience. We are happy to hear Marvin was able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Have a great day! Sincerely, The Sierra Chevrolet Team

April 27, 2024

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Came in for warranty service for drive shaft and was told it was going to be up to 3 days before they could get to it because they are busy. Oil life gauge was at 13% after oil change as tech forgot to reset More

by Bradbury
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Recommend Dealer
No
Apr 29, 2024

SIERRA CHEVROLET OF MONROVIA responded

Bradbury, we strive for 100% customer satisfaction and it appears that your recent service visit did not meet expectations. We appreciate you taking the time to leave us this review. Feedback such as yours allows us the opportunity to learn how to improve as a team. Please contact us so we can discuss this with you further. Sincerely, The Sierra Chevrolet Team

April 27, 2024

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Joe Jimenez and Marvin Orellana were professional and kind. I will continue serving my car at Sierra Chevrolet. More

by AACLARK09
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Joe Jimenez

Apr 30, 2024

SIERRA CHEVROLET OF MONROVIA responded

We truly appreciate you taking the time to write about your experience at our service department. We want to provide all of our customers with quick and efficient vehicle maintenance, and we’re thrilled to hear that you feel you had such a wonderful experience with our entire team. We’re happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, The Sierra Chevrolet Team

April 24, 2024

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Fast service, they answer alll my questions, nice and clean dealer definitely I will recommended More

by MARIAORTEGA76
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Recommend Dealer
Yes

Other Employees Tagged: Mayra Neria

Apr 26, 2024

SIERRA CHEVROLET OF MONROVIA responded

We really appreciate the kind recommendation, Maria. We would be happy to welcome your family, friends, and anyone else you send our way! Hopefully, we will see you back again as well! Sincerely, The Sierra Chevrolet Team

April 22, 2024

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I've always taken my car here for service. I was working with Marvin who was helpful in keeping me updated. I had been thinking about a new car, when I was asked about having a quote for my More

by tclipps
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Edwin

Apr 24, 2024

SIERRA CHEVROLET OF MONROVIA responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, The Sierra Chevrolet Team

April 19, 2024

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Great service received by Marvin he was friendly and helpful. My car was ready in less than 2hours Great job 👍 More

by hernandezmarcelino04
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Recommend Dealer
Yes
Apr 22, 2024

SIERRA CHEVROLET OF MONROVIA responded

Thank you for leaving us this great review! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, The Sierra Chevrolet Team

April 15, 2024

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Tanya was great to work with and the waiting area is a pleasant place to hang. More

by NUDGE
Service Price Transparency
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Recommend Dealer
Yes
Apr 17, 2024

SIERRA CHEVROLET OF MONROVIA responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, The Sierra Chevrolet Team

April 12, 2024

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Employee Rating

Nice to get current information on my vehicle. I feel part of the loop. I don't need only one person to have the info of my vehicle More

by THOMASYOUNG65
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Recommend Dealer
Yes
Apr 15, 2024

SIERRA CHEVROLET OF MONROVIA responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, The Sierra Chevrolet Team

April 04, 2024

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Employee Rating

Service is excellent, but is used to arise were fixed promptly would recommend to friends More

by Maxinus4112001
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Apr 05, 2024

SIERRA CHEVROLET OF MONROVIA responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Sierra Chevrolet Team

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