Mark Holder

We saw a great price online for a 2025 Hyundai Palisade, so we decided to head into Family Hyundai to check out the vehicle. When we walked in, we were greeted by Mark Holder. We instantly connected with so we decided to head into Family Hyundai to check out the vehicle. When we walked in, we were greeted by Mark Holder. We instantly connected with him as he was personable and friendly. After test driving the car, we decided to sit and down and potentially purchase the vehicle. As we went over the numbers, we were surprised to find out that the price online was only available if you chose certain financing options. Car companies need to stop with this practice. People want honest companies and should not have to spend additional time haggling prices. Stop with the fine print (which we could not even find on the website) and just be honest. This price difference took an additional hour of our time due to going back and forth and I felt like I was in a scene of Seinfeld. After finally agreeing to the price (after making them change paperwork two times, sneaky), we were ready for financing. As we waited, we had the typical person come up and try to sell us additional costs to our vehicle which I had to say no to twice. As we waited for finance, Mark was very accommodating and sat with me, showing me everything on the vehicle I was purchasing. He was a wealth of information. He truly knows his stuff. I had to ask 3 times when financing was available as we were approaching the 3-hour mark. Purchasing a vehicle should not take this long in this day and age. We were finally greeted by the finance person. When he sat down, he asked how everything was going and if there were any issues. When I said everything was great except for the wait time on finance, he immediately had an attitude problem with me and made a snarky comment which is completely unprofessional. He made several more comments and then brought us back to his office to sign paperwork. We then advised him that we were not interested in the GAP insurance or any extended warranties, but he continued on with his "speech" and drawing diagrams discussing these extended warranties. We had to tell him a second time to please skip this part as we were approaching hour 4 and we needed to get home, and we were not interested. The attitude came again, and he stated, "well if anything happens to your car then it's on you." That time in the finance office was stressful and very uncomfortable. When we were finally done, Mark met us once again and put our temp tag on the vehicle and thanked us again. If it wasn't for Mark and his great personality and friendliness, I would have walked out of that purchase. He was the only one there that I can truly say was a delight to deal with. I am so sick of the "car salesman" persona these employees think they need to exhibit. It is exhausting to deal with. It should not take 4 hours to purchase a vehicle. Thank you Mark for keeping us sane during this purchase. I will definitely recommend Mark Holder, but you all need to do better on time and attitude. More

by carolnryan Verified Customer Verified Customer

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You would think of the concept of family you think warm and caring not them. They shouldn't be able to use the name Family... Family doesn't cheat you. and caring not them. They shouldn't be able to use the name Family... Family doesn't cheat you. More

by ckellydavis Verified Customer Verified Customer

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The finance manager, Mike, doesn’t take no for an answer. When you call the dealership, they do not leave messages for the people you’ve called. I had explain myself over and over to 3 different people in When you call the dealership, they do not leave messages for the people you’ve called. I had explain myself over and over to 3 different people in regards to the title or the car I was trading in. More

by HMSWIM24 Verified Customer Verified Customer

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I went in for oil change last month everything went good they are very friendly workers they are very friendly workers More

by LINDA.SALAHUD.DIN Verified Customer Verified Customer

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The staff of Family Hyundai worked diligently with me on my purchase and got me exactly what I wanted! I am happy with my purchase. my purchase and got me exactly what I wanted! I am happy with my purchase. More

by FOURPLUSME2 Verified Customer Verified Customer

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Mark Holder is a great salesperson! The final finance paperwork process takes way too long. Can't believe it took 4 hours to complete the finance paperwork when everything was provide The final finance paperwork process takes way too long. Can't believe it took 4 hours to complete the finance paperwork when everything was provided right away. More

by MIKE@GPTRANSCO Verified Customer Verified Customer

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Mark was an excellent salesman. He took his time with us and discussed everything and all the options. Financing wasn't as smooth, Maverick tried upselling everything even after I He took his time with us and discussed everything and all the options. Financing wasn't as smooth, Maverick tried upselling everything even after I told him I was not interested. More

by CSPDDIR Verified Customer Verified Customer

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Mark Holder is an individual that is knowledgeable and knows his product, follows-up with his customer to make sure they understand the features on their vehicle and goes above and beyond to ensure comple knows his product, follows-up with his customer to make sure they understand the features on their vehicle and goes above and beyond to ensure complete client satisfaction. When I'm in the market for another new vehicle I will definitely contact Mark, as well as giving my friends his name. Now the finance person Maverick, who we dealt with was a different situation, he had errors on the contract, appeared that he didn't fully understand the deal, overcharged on transfer of plates (new vs. transfer of existing), pushy on warranty options, didn't explain clearly price was included into vehicle payment. Was told to move on several times and would come back again and again. When the customer say's no a number of times he should move on to finalize the terms of the agreement. Would not deal with him again. More

by DMCDANIEL-52 Verified Customer Verified Customer

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Mark listened to all questions and concerns, and immediately got me answers from someone else when he didn't know them off the top of his head. It is extremely straight forward to buy here, and ther immediately got me answers from someone else when he didn't know them off the top of his head. It is extremely straight forward to buy here, and there are no gimmicky fees or sales packages that they make you add on at the end. Truly the most competitive prices on the market. I couldn't have haggle even if I wanted to because there was nothing else that I had seen which beat these prices while holding the same quality. The only initial hesitation that I had was that I ideally would have liked to bring it to my mechanic before purchasing for peace of mind, but I understand why it is policy for that not to happen. They will allow you to bring your mechanic in, however! The car was very clean, and I anticipate it serving me for a very long time, but should I need to buy another vehicle in the coming years, this will be the first place I look to do business with. More

by Lauren Verified Customer Verified Customer

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My experience was outstanding! Mark , Al, and Scott was caring, listened to my concerns. Mark made me feel like family. Mark , Al, and Scott was caring, listened to my concerns. Mark made me feel like family. More

by lori.meerbrey Verified Customer Verified Customer

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