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Marina Felix
Marina Felix
service advisor
Dirito Brothers Walnut Creek Volkswagen
2020 North Main Street
Walnut Creek, CA 94596
816 Reviews
Industry Experience
26 yrs, 1 mo
Languages Spoken
English
Spanish
816 Reviews
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816 Reviews of Marina Felix
August 12, 2025
Marina Felix is a great consultant, caring and efficient in what she does. She listens carefully then explain what has to be done in a way that is understandable. Entire staff work together and as a re in what she does. She listens carefully then explain what has to be done in a way that is understandable. Entire staff work together and as a result service is excellent. More
by Marilyn
Verified CustomerOther Employees Tagged: Technician from the service dept. George?
August 12, 2025
Quick, efficient solution to leaking coolant. Kevin kept us informed all the way, and went to bat for extended warranty. Kevin kept us informed all the way, and went to bat for extended warranty. More
by smyths
Other Employees Tagged: Kevin Hubert , Sean Thomas
August 06, 2025
Great service. I would highly recommend to my friends your place of business. Thanks again I would highly recommend to my friends your place of business. Thanks again More
by SIRLARRYGARCIA
Other Employees Tagged: Kevin Hubert , Sean Thomas , Jorge
August 06, 2025
The professional at Dirito Brothers are simply amazing folks, and really know how to make you feel confident that they're taking good care of your vehicle. folks, and really know how to make you feel confident that they're taking good care of your vehicle. More
by eric.throne.csr
Other Employees Tagged: Kevin Hubert , Sean Thomas , Dan, service advisor
August 04, 2025
Marina was great. She was very patient with me. My car had been to two different shops that specialized in Volkswagen and they were not able to repair the issue. Marin She was very patient with me. My car had been to two different shops that specialized in Volkswagen and they were not able to repair the issue. Marina assured me this was gonna be taken care of which it was in a timely manner. I would recommend her for all your service needs More
by MOTOROIL11
August 03, 2025
Everyone at the service center was extremely helpful and cheerful. I was kept informed of progress and notified when service was complete. Great work! cheerful. I was kept informed of progress and notified when service was complete. Great work! More
by dtomine
Other Employees Tagged: Kevin Hubert , Sean Thomas
August 03, 2025
I got fast and prompt service and I was able to get my car the next day. I am happy with the service. car the next day. I am happy with the service. More
by ASF69
Other Employees Tagged: Kevin Hubert , Sean Thomas
August 02, 2025
Great service and sales parts it’s fast paced but very well executed enjoyed the experience with the whole team took care a few thing all in one place was clean tea coffee water hot chocolates with wi-fi well executed enjoyed the experience with the whole team took care a few thing all in one place was clean tea coffee water hot chocolates with wi-fi TV with work stations ready to go love waiting there also was to to uber to downtown and will be free drop off and pick asap the car was ready keeping informed through the whole process given a quote before getting started honest with customer service thank you Sean in service and every one in sales also very friendly letting me absolutely parts dept. where I bought a hat too outstanding customer service thank you DiritoBrosVW W. C. Team 5 stars More
by Jetta Man
Other Employees Tagged: Jeff Rosen, Sterling Daniels, David Dirito, Augusto”Gus The Bus” Davila, John Benitez, Kevin Hubert , Shannon Sousa, Erin Scordelis Scripillit, Sean Thomas
August 02, 2025
Great service and sales parts it’s fast paced but very well executed enjoyed the experience with the whole team took care a few thing all in one place was clean tea coffee water hot chocolates with wi-fi well executed enjoyed the experience with the whole team took care a few thing all in one place was clean tea coffee water hot chocolates with wi-fi TV with work stations ready to go love waiting there also was to to uber to downtown and will be free drop off and pick asap the car was ready keeping informed through the whole process given a quote before getting started honest with customer service thank you Sean in service and every one in sales also very friendly letting me absolutely parts dept. where I bought a hat too outstanding customer service thank you DiritoBrosVW W. C. Team 5 stars More
by Jetta Man
Other Employees Tagged: Jeff Rosen, Sterling Daniels, David Dirito, Augusto”Gus The Bus” Davila, John Benitez, Kevin Hubert , Shannon Sousa, Erin Scordelis Scripillit, Sean Thomas
August 01, 2025
Everyone was very friendly and helpful, and the issue I came in for was under warranty, which was great. The service was fast and efficient, car was done same day. I would have appreciated a little more in came in for was under warranty, which was great. The service was fast and efficient, car was done same day. I would have appreciated a little more information up front about the additional services they were recommending, especially because they were unrelated to what I had originally brought the car in for. There was a $2000+ service recommended for an issue I had not observed, but no one called to tell me what it was, or why I would need to happen. I read about it in the service doc, which helped, but it wasn't enough info for me to want to invest that amount of money. More
by julia.e.kent
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