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Marina Felix
Marina Felix
service advisor
Dirito Brothers Walnut Creek Volkswagen
2020 North Main Street
Walnut Creek, CA 94596
789 Reviews
Industry Experience
25 yrs, 11 mos
Languages Spoken
English
Spanish
789 Reviews
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789 Reviews of Marina Felix
June 19, 2025
Excellent repeated customer service from personnel: Gus (sales), Sterling (admin), Erin (finance) and Marina (service). This is my fifth VW I have purchased working with Gus. I received a great deal and l (sales), Sterling (admin), Erin (finance) and Marina (service). This is my fifth VW I have purchased working with Gus. I received a great deal and love my new 2024 Atlas cross sport- BLUE! More
by denise.h.m3
Verified CustomerOther Employees Tagged: Sterling Daniels, Augusto”Gus The Bus” Davila, Erin Scordelis Scripillit
June 18, 2025
I purchased the ID 4 from the dealer after waiting 14 months with a scratch in the door and a bad headlight, the car stayed at the service for a long time to paint and waited for over a month without hea months with a scratch in the door and a bad headlight, the car stayed at the service for a long time to paint and waited for over a month without headlight until they got one to replace, happy I did not get into accident or tickets, sales people did not know how to work the car system and did not have enough experience. Finance is rude and does not smile. She treated us with no respect. The car had issues with the axles. It was sent four times for repair and has never been repaired. Finally, the service said I needed to change the tires for almost $1500, and the car remains unrepaired. Finally, I hired an attorney to file a lemon law. The factory paid off the car, and they paid me back for all my troubles. General manager when asked to reach me he first profiled me in social media before calling me, very bad More
by MSAMMOUR50
Other Employees Tagged: Sterling Daniels, Augusto”Gus The Bus” Davila, Erin Scordelis Scripillit, friendemic friendemic
June 17, 2025
My 2020 Atlas Cross Sport has been serviced by Dirito Brothers for the last five years and I have always received excellent service. Marina Felix is an excellent service consultant. Sha has always been Brothers for the last five years and I have always received excellent service. Marina Felix is an excellent service consultant. Sha has always been very responsive and helpful in helping me understand my vehicle. She is very knowledgeable. More
by GAMBY180
June 07, 2025
My recall appointments monitored by Dirto and schedule when all parts were available. Marina Felix took really god care of me answering my questions and programming my info center when all parts were available. Marina Felix took really god care of me answering my questions and programming my info center More
by hmcilhattan
June 06, 2025
An outstanding experience from start to finish—reliable, professional, and absolutely worth a solid five stars! professional, and absolutely worth a solid five stars! More
by di
Other Employees Tagged: Kevin Hubert , Sean Thomas
June 01, 2025
Everyone is very nice and professional. My recall isn’t fixed however, and it isn’t possibile to get out of the passenger side of the car from the inside! My recall isn’t fixed however, and it isn’t possibile to get out of the passenger side of the car from the inside! More
by Kathleenostler
Other Employees Tagged: service not done correctly
May 30, 2025
The 5 stars I gave is for Marina and the young gentleman who greeted me when I entered the service garage. They’re both wholesome and professional. I’ll give three stars to the lady( sorry don’t know her na who greeted me when I entered the service garage. They’re both wholesome and professional. I’ll give three stars to the lady( sorry don’t know her name ) who answered my call and I think same lady who cancelled my Saturday appointment. Voice is quite flat without any customer service approach. Otherwise my visit was quite pleasant. More
by HYDEEONG1765
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