Mariela Hernandez | Page 23
Service Solutions Advisor
Bill Dickason Chevrolet Buick
1110 E Broadway Ave
Gladewater, TX 75647
Languages Spoken
English
Spanish
233 Reviews
Write a Review233 Reviews of Mariela Hernandez
May 25, 2018
Superior Customer Service at their Service Department I was having issues with my SUV dying out when it would slow down to a near stop while in gear, but would run okay as long as it was idling in park or I was having issues with my SUV dying out when it would slow down to a near stop while in gear, but would run okay as long as it was idling in park or neutral. When i took it in the the dealership service center where I purchased the vehicle, I was treated cavalierly. I was told that the issue would "probably" be covered under the power train warranty, but they would have to get it in to diagnose the issue to make that determination. But that they could not even get it in to diagnose the issue for at least a week. I was told that I could keep driving the vehicle and it would not cause any further damage. I left the dealership feeling like a number, and like they had no concern for me or my vehicle. The following afternoon I contacted another Chevy Dealership Service Center and was able to speak to the service manager, who explained that they were booked through the next few days, but to call the following morning to see if they had any cancellations, and if so, he would do everything to fit my vehicle into their schedule. The next morning I received a call from one of the service techs saying that i could bring my vehicle in and that they could get done that very same day. I explained that I did not have arrangements made for getting from the service center to work, so they offered to take me once I brought my vehicle in, and pick me up once the work was complete. I chose to go to this dealership because of the customer service I was given over the phone, and was even more pleased once I arrived. The folks at McKaig Service Department treated me with a level of respect, superior to any other that I have experienced anywhere else. They treated me like one of their family, and they have earned a lifetime customer because of that! More
Other Employees Tagged: Vernon Hall, Clayton Griffin
April 06, 2018
Excellent customer service While traveling out of town, I had an emergency situation with one of my "run flat" tires just as I drove into Gladewater, Texas. My entire instrumen While traveling out of town, I had an emergency situation with one of my "run flat" tires just as I drove into Gladewater, Texas. My entire instrument panel lit up and it was apparent that attention was immediately required. Although driving a GM car, it was not one of McKaig's products. After explaining that I was traveling, the service department at McKaig's immediately began to assess my situation and began working on a solution. The tire was unrepairable and they did not have one to replace it. They began searching for one in town but to no avail. They expanded the search to surrounding cities and finally located one about 50 minutes away. An employee left immediately to get it. Once he returned, the tire was replaced and I was safe to leave. Throughout this process, the service staff kept me updated on the situation as well as made sure that I was comfortable while I was waiting. I really appreciated the genuine concern expressed by the entire staff and the extra effort that was put in to getting me safely back on the road. More
Other Employees Tagged: Keith, Josh, and one other whose name I did not get
March 23, 2018
Mariel hernandez Came in had a broken door handle and just happened to need a oil change .....she was very quick in getting me in and very great customer service. Eve Came in had a broken door handle and just happened to need a oil change .....she was very quick in getting me in and very great customer service. Even got me a loaner cause repair was gonna take a lil bit longer. More
February 02, 2018
A great car buying experience This is my second vehicle I have bought from McKaig and I will never go to another dealer. The staff there are so nice and helpful. I don't feel press This is my second vehicle I have bought from McKaig and I will never go to another dealer. The staff there are so nice and helpful. I don't feel pressured and the service department is great. More
Other Employees Tagged: Charles Phillips, Sabrina Preiss
January 25, 2018
First time customer I am new in Gladewater and This was my first time here, and everyone was really nice and attentive. Mariela Hernandez was a lot of help! I am new in Gladewater and This was my first time here, and everyone was really nice and attentive. Mariela Hernandez was a lot of help! More
January 20, 2018
Service is just excellent. Thank you for given me the bests service with some great persons, and taking care of my truck as well. They work fast and do an excellent job at my tr Thank you for given me the bests service with some great persons, and taking care of my truck as well. They work fast and do an excellent job at my truck. Excellent service. More
January 18, 2018
Amazing Kept me informed on what was going on with my car. Very patient and was very friendly .She made my wait bearable . Overall amazing job Kept me informed on what was going on with my car. Very patient and was very friendly .She made my wait bearable . Overall amazing job More
January 09, 2018
Always a great place! Always a great experience when ever I come to get my oil changed. A wonderful waiting room, super friendly staff that always greet you with a smile! Always a great experience when ever I come to get my oil changed. A wonderful waiting room, super friendly staff that always greet you with a smile! I will continue my relationship with Mckaig when ever I buy a new or used car. Today, Ms. Hernandez, greeted me at my car and did it with friendly service. More
January 09, 2018
McKaig Oil Change/Tire Rotation Mariela Hernandez provided excellent customer service to myself from the moment I walked in to the moment I left. Faye Hinds checked me out and also Mariela Hernandez provided excellent customer service to myself from the moment I walked in to the moment I left. Faye Hinds checked me out and also provided outstanding customer service! Service was fast! More
Other Employees Tagged: Faye Hinds
January 06, 2018
Great service Always ready with answers. Always on point ready to answer. No matter what they are willing to take theyre time and find the answers for you if they d Always ready with answers. Always on point ready to answer. No matter what they are willing to take theyre time and find the answers for you if they do not know them. More
Other Employees Tagged: Adrian Cortes