Maria Lizardi | Page 190

Oil change The staff and facilities are first class. The waiting room is stocked with free goodies. But the wait is the problem. For a two o’clock appointment fo The staff and facilities are first class. The waiting room is stocked with free goodies. But the wait is the problem. For a two o’clock appointment for an oil change, I did not get out of there until 4:30. I think this is rather excessive so I probably will not be back for an oil change again. More

by LOVALAB3 Verified Customer Verified Customer

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Efficient Our usual rep Carlos set us up as we requested a Saturday appointment. He left us in the capable hands of Valentina. We dropped our car off for servic Our usual rep Carlos set us up as we requested a Saturday appointment. He left us in the capable hands of Valentina. We dropped our car off for service and was told it would be ready in about 2-3 hours. We were not in any particular rush so the window was perfect as we had several errands to run in the area. We received a call 2.5 hours later from Valentina stating our car was ready. At pick up she greeted us warmly and called to have the car pulled up. We waited maybe a few minutes (just enough time to sign the paperwork) and we were on our way. This is the second time we have used the Saturday service and both time Carlos and Valentina have been very accommodating and efficient in their communication. More

by JANICESIMMERING Verified Customer Verified Customer

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Awesome services All staff at the BMW Sarasota very nice and the waiting to help anything that you need! This is my first visit have a great impression . All staff at the BMW Sarasota very nice and the waiting to help anything that you need! This is my first visit have a great impression . More

by SHANLIANG Verified Customer Verified Customer

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Excellent counseling and servicing We were very satisfied with the level of service and expertise demonstrated by the service representative, and the team of specialists at BMW Sarasota We were very satisfied with the level of service and expertise demonstrated by the service representative, and the team of specialists at BMW Sarasota. We will be happy to recommend the dealership to interested parties. More

by ABERT5601 Verified Customer Verified Customer

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Unscheduled service visit Despite not having an appointment when my tire pressure light indicated a problem I drove to Sarasota BMW for service. They diagnosed the problem,real Despite not having an appointment when my tire pressure light indicated a problem I drove to Sarasota BMW for service. They diagnosed the problem,realized they didn't have the replacement tire in stock, ordered it immediately, gave me a loaner car to use, and fixed the problem so that I could pick up my car later in the day. It was smooth, no hassle service. More

by PWKLEIN45242 Verified Customer Verified Customer

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Very professional and efficient everyone as very helpful and courteous- the staff made every effort to make sure the experience was successful and properly handled everyone as very helpful and courteous- the staff made every effort to make sure the experience was successful and properly handled More

by FROMAGE1 Verified Customer Verified Customer

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Great experience today. Needed some warranty work done on my Wife's 2 year old X3. I made an appointment and was told it would be about two hours. In less than two hours the Needed some warranty work done on my Wife's 2 year old X3. I made an appointment and was told it would be about two hours. In less than two hours the car was done and it was fixed properly. More

by Jhon Verified Customer Verified Customer

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Legendary service Getting to know a great team each visit Victor put together a great business experience Would recommend this dealership to anyone looking for a BM Getting to know a great team each visit Victor put together a great business experience Would recommend this dealership to anyone looking for a BMW More

by MGPAPSON324 Verified Customer Verified Customer

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My Third Car from BMW of Sarasota This was my third BMW from this dealership since 2004. Each time I have bought, I have been impressed with the depth of understanding and consideratio This was my third BMW from this dealership since 2004. Each time I have bought, I have been impressed with the depth of understanding and consideration expressed by all levels of employees. This last purchase was the first time I designed my car from scratch, and found the experience thrilling. More

by jim137 Verified Customer Verified Customer

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Service I was at the dealership at 6:50 AM and the first in line. The person that logged me in must have made a mistake since I had to wait 20 minutes in the I was at the dealership at 6:50 AM and the first in line. The person that logged me in must have made a mistake since I had to wait 20 minutes in the waiting room while there were 3 service reps sitting around doing nothing. I even received an email from your dealership asking why I did NOT show up for my appointment? Whoever logged in me must have been inexperienced and in need of additional training. If it wasn't for Greg Jones, I probably would not go back for service at the dealership. Greg Jones was very professional, courtesy and extremely helpful. More

by HLUSH Verified Customer Verified Customer

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