Maria Lizardi | Page 191

service and the honesty The service and honesty of the people of your dealership is great. I have dealt with many auto dealerships through my life. BMW of Sarasota has been The service and honesty of the people of your dealership is great. I have dealt with many auto dealerships through my life. BMW of Sarasota has been the best people that I have ever had the pleasure to work with. They are almost like family. thank you! More

by LWILLIAMS0826 Verified Customer Verified Customer

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Apple type experience! The Sarasota BMW service dept is great! Attentive, fast and thorough and fair. Derrick Thomas & Maria Liazardia are 110%’rs in my book! Took the oppor The Sarasota BMW service dept is great! Attentive, fast and thorough and fair. Derrick Thomas & Maria Liazardia are 110%’rs in my book! Took the opportunity to talk with Jack, very knowledgeable gentleman, who arranged a test drive in a ‘19 X5. This place is like visiting an Apple Center! More

by JAMESBOTTINI877 Verified Customer Verified Customer

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Very helpful and courteous You arrive and they greet you before you get out of your car. They go over everything they are going to perform during your visit including the approx You arrive and they greet you before you get out of your car. They go over everything they are going to perform during your visit including the approximate time. They walk you over to a reception area that has everything you need to enjoy the time waiting. They occasionally stop and ask how you are doing and if there is anything they can do to help. They come and advise your car is ready and walk you to it. It is clean and the job is done very close to on time. More

by LGRANDY Verified Customer Verified Customer

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Service Your web site for making appointments could better went to Lexus day before their site is more user friendly and gives you a choice of service mgrs to Your web site for making appointments could better went to Lexus day before their site is more user friendly and gives you a choice of service mgrs to work with. Dereck was fine but I usually work with Maria L More

by CAMPRJ Verified Customer Verified Customer

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Very good Maria is my advisor. She has been my advisor for almaot two years. She is very nice to work with and always proactice and has accurate information. Sh Maria is my advisor. She has been my advisor for almaot two years. She is very nice to work with and always proactice and has accurate information. She is a very good service advisor. More

by JOHNCARLSON Verified Customer Verified Customer

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Needed dealership repair I love my BMW 335D, but it is out of regular warranty so I try to be more selective of when I take it to the dealer. I appreciate that the higher cost I love my BMW 335D, but it is out of regular warranty so I try to be more selective of when I take it to the dealer. I appreciate that the higher costs reflect the training and standards they provide, and try to be judicious of when I need them. That being said - when I do use the dealership I feel it has always worth the value represented. I'm always pleased with the service, and I'm sure it's in a large part because of the asst. service manager I've been lucky enough to have for several years. Maria Lizardi always makes sure things are done right and leaves me confident I've made a good choice. She epitomizes and personifies the higher standard BMW endeavors to attain. More

by Dean Verified Customer Verified Customer

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Maria is Awesome! Maria is a fantastic person. She took care of my issues very quickly and efficiently. I couldn’t ask for a better experience. I will only work with h Maria is a fantastic person. She took care of my issues very quickly and efficiently. I couldn’t ask for a better experience. I will only work with her! More

by JDCATINELLA Verified Customer Verified Customer

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Waited three hours and only got an oil change. I had an appointment to get my oil changed and to have my hatchback fixed. After three hours I was told the car was done but the hatch back was not fi I had an appointment to get my oil changed and to have my hatchback fixed. After three hours I was told the car was done but the hatch back was not fixed as they needed to order a part. When I asked what took three hours to determine what was wrong with my hatchback nobody could give me an answer. Now I have to do it all over again. This dealership is an hour away from my home so it blew most of the day. When I asked how long it would take to replace the part when I came back I once again could not get an answer. Don't you have a book that tells you labor time on all repairs? More

by Jhon Verified Customer Verified Customer

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Oil change and other Liked service. Did not like Uber ride to mall. I am used to a loaner car. Our family does not use Uber and I was not comfortable with it Liked service. Did not like Uber ride to mall. I am used to a loaner car. Our family does not use Uber and I was not comfortable with it More

by BACQUARO Verified Customer Verified Customer

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Fuse replacement Despite getting the wrong info from the parts guy about where the fuses are located for the cigarette lighter. Maria the service Mgr was awesome she Despite getting the wrong info from the parts guy about where the fuses are located for the cigarette lighter. Maria the service Mgr was awesome she was friendly professional and courteous. She arranged for The tech to replace my fuse at no cost. More

by DGL Verified Customer Verified Customer

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