Marcous Morton | Page 2

Excellent customer service, I have been a customer for the past 20 years, never had a reason to go anywhere else, always felt at home the past 20 years, never had a reason to go anywhere else, always felt at home More

by corinarule Verified Customer Verified Customer

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No matter how much I try to think that next time will be better, it's difficult when every single one of the last three times I've had to fix something on my car, I've had to take it back twice for the same better, it's difficult when every single one of the last three times I've had to fix something on my car, I've had to take it back twice for the same issue. The latest time, during my last service (where they were supposed to change the air filter), I took my car home with the "service done" and the next day I start noticing a lot of dust coming out of the air conditioning vents. After almost a month of waiting for it to improve, I decide to call and say that in my opinion (I work with air conditioners) they forgot to put the filter in, to which they replied, "It wasn't changed last time because we didn't have it, but I have one in my hand so bring it whenever you want and we'll give you a $20 discount." I wondered if that wasn't included in my service, but it doesn't matter, all I wanted was to be able to turn on my air and not have to close my eyes to avoid the dust falling on my face. The next day I turn on the air and it's the same, a week goes by (it doesn't improve) and I call my agent again and tell him what happened, and this was literally his response: "Do you drive it down any dirt roads or paths?" I replied, "No, just my house and office, not even the beach." He said, "I am not sure why you are getting so much dust. I myself have not had this issue brought to me." And he doesn’t say anymore. It’s been 4 days since I spoke to him and I am still waiting for like bring it let’s gonna see deeply what's happening or something. My experience has always been so complicated at this dealership. More

by tinimhof Verified Customer Verified Customer

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Took care of the recall on my vehicle while I was in Florida on vacation with my family and addressed another issue same day. Very professional. Florida on vacation with my family and addressed another issue same day. Very professional. More

by mark.brown.d124 Verified Customer Verified Customer

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I had to wait almost 6 hours for an oil change,tire rotation and detail. I understand that delays happen but this was excessive with little communication rotation and detail. I understand that delays happen but this was excessive with little communication More

by solareclipse357 Verified Customer Verified Customer

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I always have a great experience when I need service for my car. Marcus is the best he’s thorough and listens to what you have to say. The dealership is always clean and the workers are always so polite. my car. Marcus is the best he’s thorough and listens to what you have to say. The dealership is always clean and the workers are always so polite. More

by april_murphy1969 Verified Customer Verified Customer

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My husband had an oil change appointment at 9:30 am. He didn't leave until after 12:30 pm. Why would it take 3 hours when he had an appointment??! He didn't ask but no one apologized or explained the ex He didn't leave until after 12:30 pm. Why would it take 3 hours when he had an appointment??! He didn't ask but no one apologized or explained the excessive wait time. Will never buy another vehicle here again. More

by kellyrireland Verified Customer Verified Customer

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I took my Jeep wrangler to the oil change, the hole process was immaculate, highly recommend!! process was immaculate, highly recommend!! More

by HXBECDACH Verified Customer Verified Customer

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Marcous has excellent customer service, came in to get my car serviced and Marcous had me out of there in a timely manner car serviced and Marcous had me out of there in a timely manner More

by Travis Verified Customer Verified Customer

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Excellent service and support by Marcous. He ensured that all work was done on time, and the vehicle was returned quickly. Also, the waiting area allowed me to do my office work while waiting He ensured that all work was done on time, and the vehicle was returned quickly. Also, the waiting area allowed me to do my office work while waiting. More

by sastry.srinivasa Verified Customer Verified Customer

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Car service was done quickly and efficientl. Marcous was excellent and kept me informed throughout. Marcous was excellent and kept me informed throughout. More

by williamsflorida Verified Customer Verified Customer

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