Shawn Mock
Service Advisor
Central Florida Chrysler Jeep Dodge Ram
8675 Commodity Circle
Orlando, FL 32819
Dealership Experience
6 yrs, 3 mos
Languages Spoken
English
538 Reviews
Write a Review538 Reviews of Shawn Mock
June 04, 2024
CRAIG DISREPECTFUL AND UNPROFESSIONAL SERVICE MANAGER. Customer #99443 In reply to my google review you guys reached out about I am responding as requested. Customer Number 99443 HORRIBLE UNPRO Customer #99443 In reply to my google review you guys reached out about I am responding as requested. Customer Number 99443 HORRIBLE UNPROFESSIONAL. DO NOT WASTE YOUR MONEY OR TIME HERE. If I could give zero stars or negative stars, I would. I was quoted 3-4 days for the service repair of my vehicle which was a complete lie. Craig service manager lied about having the part on site and service time went on to past 2 weeks with ZERO communication from Service about part status, and service delays. I was over charged and over quoted price for service on multiple occasions. Service department communication and customer relations is xxxx poor. My car sat for days with NO SERVICE PERFORMED AND ZERO COMMUNICATION. If you like clowns, this place is the circus. Craig the service manager is a complete tool bag. Dishonest and unprofessional. He lost his mind and I will help him find it. Illegally holding my vehicle keys and threatening a customer, AFTER PAYMENT, and telling them to call the police. Craig is incompetent at his job as a service manager and unprofessionalism and ego makes him think he owns Dodge. Failed to notify me of vehicle repair delays as well as job completion. Craig was extremely disrespectful to me and my wife when we came up to pick up my vehicle. Craig is a complete scammer. Shawn and Craig should be fired. Corporate will be hearing about my ENTIRE experience at Central CDJR Service and sales department. This place is a joke, DO NOT WASTE YOUR MONEY OR TIME HERE. Definitely will be following up with consumer affairs. More
Other Employees Tagged: Craig Smith , Craig SERVICE MANAGER AND SHAWN SERVICE
June 03, 2024
Great service beats that “other Chrysler dealer in Kissimmee “ . This is now my dealership for my auto repairs. Kissimmee “ . This is now my dealership for my auto repairs. More
Other Employees Tagged: Gio Merced, Greg Hutchins, Fernando Nunez
May 25, 2024
Shawn was helpful in getting warranty issues processed and the original oil change done .. we had to split the visit because I needed the car, but we got it all done. He was very helpful. and the original oil change done .. we had to split the visit because I needed the car, but we got it all done. He was very helpful. More
May 19, 2024
HORRIBLE UNPROFESSIONAL. DO NOT WASTE YOUR MONEY OR TIME HERE. I was quoted 3-4 days for the service repair of my vehicle which was a complete lie. Craig service manager lie DO NOT WASTE YOUR MONEY OR TIME HERE. I was quoted 3-4 days for the service repair of my vehicle which was a complete lie. Craig service manager lied about having the part on side and service time went on to past 2 weeks with ZERO communication from Service about part status, and service delays. I was over charged and over quoted price for service on multiple occasions. Service department communication and customer relations is xxxx poor. My car sat for days with NO SERVICE PERFORMED AND ZERO COMMUNICATION. If you like clowns, this place is the circus. Craig the service manager is a complete tool bag. Dishonest and unprofessional. He lost his mind and I will help him find it. Illegally holding my vehicle keys and threatening a customer, AFTER PAYMENT, and telling them to call the police. Craig is incompetent at his job as a service manager and unprofessionalism and ego makes him think he owns Dodge. Failed to notify me of vehicle repair delays as well as job completion. Craig was extremely disrespectful to me and my wife when we came up to pick up my vehicle. Craig is a complete scammer. Shawn and Craig should be fired. Corporate will be hearing about my ENTIRE experience at Central CDJR Service and sales department. This place is a joke, DO NOT WASTE YOUR MONEY OR TIME HERE. Definitely will be following up with consumer affairs. More
Other Employees Tagged: Craig Smith
May 19, 2024
HORRIBLE UNPROFESSIONAL. DO NOT WASTE YOUR MONEY OR TIME HERE. I was quoted 3-4 days for the service repair of my vehicle which was a complete lie. Craig service manager lie DO NOT WASTE YOUR MONEY OR TIME HERE. I was quoted 3-4 days for the service repair of my vehicle which was a complete lie. Craig service manager lied about having the part on side and service time went on to past 2 weeks with ZERO communication from Service about part status, and service delays. I was over charged and over quoted price for service on multiple occasions. Service department communication and customer relations is xxxx poor. My car sat for days with NO SERVICE PERFORMED AND ZERO COMMUNICATION. If you like clowns, this place is the circus. Craig the service manager is a complete tool bag. Dishonest and unprofessional. He lost his mind and I will help him find it. Illegally holding my vehicle keys and threatening a customer, AFTER PAYMENT, and telling them to call the police. Craig is incompetent at his job as a service manager and unprofessionalism and ego makes him think he owns Dodge. Failed to notify me of vehicle repair delays as well as job completion. Craig was extremely disrespectful to me and my wife when we came up to pick up my vehicle. Craig is a complete scammer. Shawn and Craig should be fired. Corporate will be hearing about my ENTIRE experience at Central CDJR Service and sales department. This place is a joke, DO NOT WASTE YOUR MONEY OR TIME HERE. Definitely will be following up with consumer affairs. More
Other Employees Tagged: Craig Smith , Craig SERVICE MANAGER SHAWN SERVICE