Bob Parr

I've always come here to service my Jeep. I appreciate the fact that the service department is open on Sundays. Chris and Bob was so helpful and so patient with me and understanding about my I appreciate the fact that the service department is open on Sundays. Chris and Bob was so helpful and so patient with me and understanding about my situation. Both were very knowledgeable and concerned about the situation on my Jeep. More

by agustin.beth Verified Customer Verified Customer

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My husband had an oil change appointment at 9:30 am. He didn't leave until after 12:30 pm. Why would it take 3 hours when he had an appointment??! He didn't ask but no one apologized or explained the ex He didn't leave until after 12:30 pm. Why would it take 3 hours when he had an appointment??! He didn't ask but no one apologized or explained the excessive wait time. Will never buy another vehicle here again. More

by kellyrireland Verified Customer Verified Customer

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The dealership is running a fraudulent operation. The experience was poor and I will not return. The experience was poor and I will not return. More

by friedlanddbf Verified Customer Verified Customer

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I wish there were an option for zero stars. I will never do business here again and I certainly wouldn’t recommend it to anyone. This “business” is terrible. I have had the worst experience ima I will never do business here again and I certainly wouldn’t recommend it to anyone. This “business” is terrible. I have had the worst experience imaginable with purchasing a new vehicle from them. I have purchased many in my lifetime and this certainly takes the cake of the most difficult and terrible experiences ever. For starters, I purchased new in January… I’ve only had my 2024 Jeep Grand Cherokee 4xe for a total of about 2-2.5 months because of the issues presented. Not 2 days after purchasing, the check engine light came on. I took it in for servicing, they had it for over 2 weeks before deciding to find a twin in South Florida and doing a substitution of collateral. The new vehicle they put me in had already started with problems when they went to pick it up. It needed an entire hybrid battery replacement. About a month had passed and more issues were slowly presenting. Before I get into that, let me point out that the dealership completely failed to properly swap the paperwork from the first dud to the second. They sent me a SECOND license plate (different tag number) for the same vehicle through the mail and made the DMV think I had 2 vehicles. They put an order of suspension on my driver’s license and I had to spend an entire day at the DMV to get that fixed. I legitimately asked if everything was okay regarding the swap the day I completed it. I had stopped insurance on the vehicle I no longer had and swapped it over to the new one they put me in. They assured me everything was fine. Well, it wasn’t— I got that second license plate in the mail and had an order of suspension placed on me several weeks later. I reached out to Carlos about this entire headache and he has never gotten back to me about reimbursing the charges it took to pay out of pocket for the DMV to fix this. I don’t care how much or how little it took, I am not responsible for this complete failure. I still don’t have a copy of proof that I no longer have the original vehicle they put me in either (I wouldn’t need one if they hadn’t duplicated vehicle reporting to the DMV). This dealership does not care about their customers. I financed this vehicle for $80k and they just don’t care about anything but themselves. I wish I would have purchased elsewhere because this place was careless with my livelihood. Buying a new vehicle and having an order of suspension is NOT ideal because of the lack of communication, diligence and customer care. Back to the issues in the replacement Jeep. The screen started to black out randomly and would delete CarPlay on its own. The adaptive headlights also started to randomly point straight down… The steering rack and wheel hub/bearings were broken… They had my vehicle for over a month because they didn’t have any parts to fix it available. I just got it back. The service advisor Jeannie was terrible. She kept letting the rental vehicle lapse. She never called to update me once. NOT ONCE IN A WHOLE MONTH. I had to call and get the updates. I picked up the vehicle from service on a Sunday, the day I told her I could do it. She never finished the invoice. Another advisor took my email and rental agreement number and said he would have her close it out. Well, I get a phone call from her the day after picking it up stating that I STILL needed to pick up my vehicle and the rental they had for me was still open (by the sounds of it). I would never have purchased from this terribly managed business if I knew this would be an ongoing problem with not one, but TWO brand new vehicles. It’s an ongoing issue that has seriously been a nightmare since basically the day I signed. Be warned… if you’re lucky enough to not have had any issues with them, then that’s great and I envy your experience. Otherwise, I wouldn’t even give them the time of day if you’re thinking of of buying from them. This has seriously been a nightmare and they should do more to remedy this experience. More

by CollinHuff Verified Customer Verified Customer

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Very professional environment. Warm welcome as a purchaser from the dealer. Took care of everything that a first check up would need. Warm welcome as a purchaser from the dealer. Took care of everything that a first check up would need. More

by brycebutterworth Verified Customer Verified Customer

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I had planned on dropping off my Jeep and having them look at the issue. However, I was informed at drop off they knew what the issue was and it would only take a few minutes to swap the battery. After 2 look at the issue. However, I was informed at drop off they knew what the issue was and it would only take a few minutes to swap the battery. After 2 1/2 hours of waiting i saw the Jeep outside and asked if it was done. They said yes, we were going to come get you. I paid and started to leave and notice the check engine light and all other lights were still on. The entire reason why I dropped it off. I went back and they said they just need to reset it and I’m good. Waited another 30 minutes and nothing. So I said I’ll leave it and just call me when it’s done. This is the second issue I had at this dealership. The first one I did a change oil and they forgot to lock my hood and I discovered it when I got on the highway going home. Almost flew up and broke off. Serious training issues at this dealership. Plus the service people are lazy and rude. More

by rmcgee1 Verified Customer Verified Customer

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Good service, responsive communication, fast repairs, all parts and labor were covered under warranty, would recommend parts and labor were covered under warranty, would recommend More

by gatorattorney Verified Customer Verified Customer

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Bob was very helpful , resourceful great customer service and it was a pleasure to have Bob as an service advisor and it was a pleasure to have Bob as an service advisor More

by joc1976 Verified Customer Verified Customer

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Excelente servicio y profesionalismo y muy atento lo recomiendo cien por ciento y son muy puntuales recomiendo cien por ciento y son muy puntuales More

by dorianm882 Verified Customer Verified Customer

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Service department went above and beyond to get my vehicle fixed from a breakdown while only being in town for a couple days. vehicle fixed from a breakdown while only being in town for a couple days. More

by brian10680 Verified Customer Verified Customer

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