Manny D’Ambrosio | Page 2

Manny was so helpful with the servicing and with the loaner car. It was much appreciated! loaner car. It was much appreciated! More

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Manny did a great job during my recent visit at the dealership. He is highly knowledgeable and professional specialist! Totally recommend him anyone needed service. dealership. He is highly knowledgeable and professional specialist! Totally recommend him anyone needed service. More

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Very professional and knowledgeable. Gave a great luxury experience one hopes to receive. Everything went exactly to plan with great communication. Gave a great luxury experience one hopes to receive. Everything went exactly to plan with great communication. More

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Thank you for your help in getting my sprinter van back on the road and running! on the road and running! More

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Was previously a customer of a different dealership. Had an urgent need for a state inspection, called the store and they told me to come in. I was greeted by Manny and he took the car directly to the b Had an urgent need for a state inspection, called the store and they told me to come in. I was greeted by Manny and he took the car directly to the back. He walked me around the dealership and made sure that I was comfortable in the waiting area and got me a cup of coffee! Within the next 30 minutes, he came back and said that there was wear on the rear tires and recommended replacement. As well, he notified me of upcoming service interval. I authorized the replacement of the tires and then went on the Internet and saw that Manny’s price for the tires was better than you can get online!!! When the car was finished, Manny came over and personally walked me through what would be needed on the next visit, and gave me all of his contact information. He also told me there was a discount coupon for my service that was due on the next visit. About a month later, we went back for the service. There was an odd noise inside the car and we knew it would take several days to diagnose. Manny gave me a loaner car that had 9 miles on it, that’s right brand new! The service interval was completed and the diagnosis of the noise took several days and all along the way I would get texts and updates from Manny. When the car was done, he told me to come in at my convenience and we went to pick it up and the car was fully washed and vacuumed. You couldn’t ask for better service, Manny is clearly dedicated to and passionate about what he does. He is all about excellent service and communication. Manny knows what to do to earn loyalty and build trust. We are now customers for life! More

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Great customer service! Manny was very helpful by explaining the details of the service, and went the extra mile. Manny was very helpful by explaining the details of the service, and went the extra mile. More

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Manny provided great service. I am pleased with the visit. The new dealership building also looks great. Thumbs up! I am pleased with the visit. The new dealership building also looks great. Thumbs up! More

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Manny is a great service advisor! He's helped me many times with my sprinter van! He's helped me many times with my sprinter van! More

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Great experience. Manny is thoughtful, engaging, helpful and a great communicator. Looking forward to working with him again Manny is thoughtful, engaging, helpful and a great communicator. Looking forward to working with him again More

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I only have excellent things to say about Jonny Plam and the Mercedes dealership in Sudbury. It was a pleasure to work with Howard Rosenberg to buy both my car and my hudbsnd’d car. Johnny is a wonderful te the Mercedes dealership in Sudbury. It was a pleasure to work with Howard Rosenberg to buy both my car and my hudbsnd’d car. Johnny is a wonderful technical teacher. He is patient and explains everything very well. He helps also any time a question is texted to him and I really appreciate that so much. More

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