HI Anonymous Nate14,
We were having a huge sale at the store that day. Typically we allow 1.5 hours for our oil change service. Sorry it took a little longer. We do not do "simple oil changes". Our oil change service includes a thourough inspection of your vehicle including tire rotation, brakes and battery checks to name only a few things of what we check. You saw we are a very busy store and 99% of the time we are on time. Our shop processes around 2000 work orders a month
The free sandwiches and pop were for you and all customers and staff that day.We hope you enjoyed them.
December 06, 2019
"I can't thank Derrick, Nick and Key Ford West for..."
I can't thank Derrick, Nick and Key Ford West for everything that they went through to get me financing & approve me for my new car. If I can get it you can get it!
Thanks for the 5 star review. I am glad that Peter was able to find you the right vehicle.
July 17, 2019
"Best Ford Dealership in the Lower Mainland "
- Raj M
I had the pleasure of doing business with Michael Nokes the sales manager at Key West Ford today. I wanted to personally thank him and recommend him and his team for the excellent service they provide. This is definitely the number 1 Ford dealership in the Lower Mainland. The team at Key West were professional and went above and beyond to advise and assist me with my new purchase. Thank you Michael Nokes and Key West Ford.
Hi Raj, thank you for the kind words! Michael Nokes is great player on our management team and we are very happy to hear that you think we are the #1 Ford dealership in the lower mainland! If you need anything in the future, please let me know!
May 21, 2019
"Patient and Kind"
- Happy with the Flex
I was extremely happy with most of the folks I spoke with during my time at Key West. It took me 3 days of visiting the dealership to make sure I was making the right decision on the vehicle for my needs and my budget. All staff but one understood that this purchase wasn't an easy one to make within my budget. Peter Olsen, Michael Nokes and Robert Klaus really understood why I needed to take my time and research all my options. I appreciated their kindness and patience and didn't feel at all pressured into the sale.
I have been dealing with Key West for quite a few years for both purchasing and servicing of my FORD cars. I have always found them to be sincere, helpful and easy to deal with for my purchases and listen to what you are asking for. As far as servicing, they are honest and go the extra to make sure you are happy.
Thank you for the review! We're more than happy to hear that the team has made your time here over the past years pleasant and an overall positive experience. Thank you for your business, we look forward to your next visit.
February 03, 2016
"Amazing Service at Key West Ford"
Thanks so much to Ryan Leverette of Key West Ford Sales. I started shopping for a Ford pickup truck a few weeks before my purchase and dragged Ryan out on many test drives. He was patient and helpful and was able to answer all of my questions. I've been driving my new truck for a week now and I'm just so thrilled. The follow up from Ryan has been great. I would highly recommend Ryan and Key West Ford if you're in the market for a new or used vehicle.
Thank you for the positive feedback! We're so glad Ryan was able to assist you in getting a truck that suited both your wants and needs and was able to make you comfortable purchasing a vehicle from Key West Ford. Should you need anything in the future, please do not hesitate to reach out to us.
Your Key West Ford Team
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