Luis Frada | Page 38

Horror Story 8 minutes ago Horror story. I have tried to speak with the owner and deal with my situation. The dealership made a huge mistake that caused electr 8 minutes ago Horror story. I have tried to speak with the owner and deal with my situation. The dealership made a huge mistake that caused electrical damage to my brand new 2018 escape. The dealership installed an additional remote started in a vehicle that already had Ford Pass and a remote starter. This is where all the problems began. I was misinformed at the point of sale and apparently, the sales associates were very confused as to which vehicles had sync 3 capabilities and Ford Pass. I purchased a Ford Accessory remote starter which was installed by the Courtesy Ford Lincoln Service department. I later found out that this remote starter should have never been installed in my vehicle and I now have electrical damage to the vehicle. The Ford Engineers have been contacted and they have not been able to come up with a solution to repair this damage to this date. I have had no response from the owner to my requests for a meeting or phone call. I personally have been very patient and willing to work with Courtesy Ford Lincoln to find a solution to my damaged vehicle. I have had this vehicle since January 5, 2018. I have had nothing but problems and I have been misinformed several times. Recently after an inspection from a different mechanic, I found out that I was driving around with a deployed airbag and a disconnected wire. I would have never known that I didn't have an airbag or possibly airbags. Considering that my vehicle had been in the Courtesy Ford Lincoln Shop several times and they were working in the knee bolster area where electrical wires were housed, I believe that it would have been their responsibility to recognize that my knee bolster airbag needed to be replaced. I would have been hurt very badly had I been in a car accident. If you value your sanity and don't want to be told to get used to a vehicle that they damaged and that they are sorry that this is happening to your car, keep driving by. Ford makes a good product but dealer errors are not covered by the manufacturer. Ford just sells the vehicles to the dealers and they have no say how a dealer runs their business. If your problem is manufacture related you are covered, but as soon as it is a dealer error there is nothing Ford of Canada can do for you. I love Ford's, but my nightmare continues and I am driving a damaged vehicle created by Courtesy Ford Lincoln. So not courteous. Mr. Eansor, I avoided posting anything online and I hoped that we could work this out in a peaceful manner. Apparently going public is the only way I will get a response from you. All you need to do is run my vin number to find out I am telling the truth. I fear for my safety driving this vehicle and I have truly lost faith in Courtesy Ford Lincoln. More

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Consistently stellar service! Three years ago I switched to Courtesy Ford for my service appointments because I’d experienced sub-par service from the dealership that is much close Three years ago I switched to Courtesy Ford for my service appointments because I’d experienced sub-par service from the dealership that is much closer to my home. I had the pleasure of dealing with Luis and George last week to arrange my trade-in / new vehicle upgrade. Top to bottom, amazing service, as always! And I love my new EcoSport!!! Thank you!! More

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New Edge Excellent service from Luis Frada. He has been our sales rep for 15 years. Wouldn’t want anyone else helping us out. Thank you, Luis! Excellent service from Luis Frada. He has been our sales rep for 15 years. Wouldn’t want anyone else helping us out. Thank you, Luis! More

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Great experience Luis Frada was amazing to deal with and made the buying experience painless and enjoyable. I would highly recommend Luis Frada and Courtesy Ford Linc Luis Frada was amazing to deal with and made the buying experience painless and enjoyable. I would highly recommend Luis Frada and Courtesy Ford Lincoln for your vehicle needs. More

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flawless service Dylan and the dealership has been nothing but amazing with helping me get out of my vehicle and into a new 2018 F150, they always go above and beyond Dylan and the dealership has been nothing but amazing with helping me get out of my vehicle and into a new 2018 F150, they always go above and beyond for me More

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Best experience possible I had the best experience recently when I purchased my new Ford Explorer. Lui and Goerge made my experience fantastic. I will recommend them to all my I had the best experience recently when I purchased my new Ford Explorer. Lui and Goerge made my experience fantastic. I will recommend them to all my family and friends. This is the second vehicle my family has gotten. Can't wait to add another vehicle for my family at Courtesy Ford. More

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Amazing It was an amazing visit especially with luis frada he helped me as much as he could. And i advice everybody to feal with him It was an amazing visit especially with luis frada he helped me as much as he could. And i advice everybody to feal with him More

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Excellent, authentic and unbeatable Luis is a excellent and authentic person to deal with especially when buying cars! He is a lovely person with a big heart and does so many things for Luis is a excellent and authentic person to deal with especially when buying cars! He is a lovely person with a big heart and does so many things for us! His service is unbeatable! More

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satisfied customer! I went in to see Luis knowing what car i wanted and what my budget was. Luis made the transaction fair, quick, and seamless while treating me more as I went in to see Luis knowing what car i wanted and what my budget was. Luis made the transaction fair, quick, and seamless while treating me more as a friend than client. More

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Easy and efficient. The whole crew cared about my needs and wants. And they made sure i understood everything since I’m not a car expert. Loved that they cared about my w The whole crew cared about my needs and wants. And they made sure i understood everything since I’m not a car expert. Loved that they cared about my well being after my car accident! More

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