Luis Frada | Page 38

New truck Both Luis and Dylan were excellent to work with and made the whole process easy and enjoyable. They both made every attention to make sure things went Both Luis and Dylan were excellent to work with and made the whole process easy and enjoyable. They both made every attention to make sure things went smoothly. More

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Salesman Well what can I say about Louis Frada Great guy,has helped us out on a few occasions. This gentleman should have a teaching class for salesman on ho Well what can I say about Louis Frada Great guy,has helped us out on a few occasions. This gentleman should have a teaching class for salesman on how to deal with customers. Absolutely would buy another car or truck from him And I have over the years I’m now going on 5 SUV I’ve purchased from him That should say it all, 5 and counting More

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Straight forward and easy Mitch helped me find the exact truck I wanted. My trade in value I felt was fair and the overall price of the truck is right where I wanted it. Mitch helped me find the exact truck I wanted. My trade in value I felt was fair and the overall price of the truck is right where I wanted it. More

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Deeds not words Dylan is by far the best salesman I could have asked for, he takes the time to understand the individuals budget and needs and puts you into the corre Dylan is by far the best salesman I could have asked for, he takes the time to understand the individuals budget and needs and puts you into the correct vehicle for the correct amount that you are comfortable with, no pressure when dealing with Dylan, everything flows perfectly! More

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A great experience Sales people out here have been very helpful to me was a good experience I would not go anywhere else and we're very helpful for helping me find what Sales people out here have been very helpful to me was a good experience I would not go anywhere else and we're very helpful for helping me find what I wanted More

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Great I received great customer service and pricing from Luis frada. He has always greeted me with appreciation and kindness and he is always I good spirit I received great customer service and pricing from Luis frada. He has always greeted me with appreciation and kindness and he is always I good spirits. More

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Nothing but problems from day one of owning my new vehicle Ford Lincoln is not courteous. They seems to not be able to return phone calls regarding complaints. I have had nothing but problems with my vehicle s Ford Lincoln is not courteous. They seems to not be able to return phone calls regarding complaints. I have had nothing but problems with my vehicle since day one. I have communicated several times with the dealer and service dept. and I am very disappointed. I bought a new car to drive and to have lots of great travel adventures; however with this vehicle I have really can't go very far. My disappointment arises from the fact that some cold mornings my car won't start and their doesn't seem to be a solution for my vehicle issues. I am so disappointed in this dealer because I looked at their dealer ratings prior to my purchase and it stated that they were the best dealer in London, Ontario. I think not! Avoid like the plague or buyer be wear! More

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Horror Story 8 minutes ago Horror story. I have tried to speak with the owner and deal with my situation. The dealership made a huge mistake that caused electr 8 minutes ago Horror story. I have tried to speak with the owner and deal with my situation. The dealership made a huge mistake that caused electrical damage to my brand new 2018 escape. The dealership installed an additional remote started in a vehicle that already had Ford Pass and a remote starter. This is where all the problems began. I was misinformed at the point of sale and apparently, the sales associates were very confused as to which vehicles had sync 3 capabilities and Ford Pass. I purchased a Ford Accessory remote starter which was installed by the Courtesy Ford Lincoln Service department. I later found out that this remote starter should have never been installed in my vehicle and I now have electrical damage to the vehicle. The Ford Engineers have been contacted and they have not been able to come up with a solution to repair this damage to this date. I have had no response from the owner to my requests for a meeting or phone call. I personally have been very patient and willing to work with Courtesy Ford Lincoln to find a solution to my damaged vehicle. I have had this vehicle since January 5, 2018. I have had nothing but problems and I have been misinformed several times. Recently after an inspection from a different mechanic, I found out that I was driving around with a deployed airbag and a disconnected wire. I would have never known that I didn't have an airbag or possibly airbags. Considering that my vehicle had been in the Courtesy Ford Lincoln Shop several times and they were working in the knee bolster area where electrical wires were housed, I believe that it would have been their responsibility to recognize that my knee bolster airbag needed to be replaced. I would have been hurt very badly had I been in a car accident. If you value your sanity and don't want to be told to get used to a vehicle that they damaged and that they are sorry that this is happening to your car, keep driving by. Ford makes a good product but dealer errors are not covered by the manufacturer. Ford just sells the vehicles to the dealers and they have no say how a dealer runs their business. If your problem is manufacture related you are covered, but as soon as it is a dealer error there is nothing Ford of Canada can do for you. I love Ford's, but my nightmare continues and I am driving a damaged vehicle created by Courtesy Ford Lincoln. So not courteous. Mr. Eansor, I avoided posting anything online and I hoped that we could work this out in a peaceful manner. Apparently going public is the only way I will get a response from you. All you need to do is run my vin number to find out I am telling the truth. I fear for my safety driving this vehicle and I have truly lost faith in Courtesy Ford Lincoln. More

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Consistently stellar service! Three years ago I switched to Courtesy Ford for my service appointments because I’d experienced sub-par service from the dealership that is much close Three years ago I switched to Courtesy Ford for my service appointments because I’d experienced sub-par service from the dealership that is much closer to my home. I had the pleasure of dealing with Luis and George last week to arrange my trade-in / new vehicle upgrade. Top to bottom, amazing service, as always! And I love my new EcoSport!!! Thank you!! More

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New Edge Excellent service from Luis Frada. He has been our sales rep for 15 years. Wouldn’t want anyone else helping us out. Thank you, Luis! Excellent service from Luis Frada. He has been our sales rep for 15 years. Wouldn’t want anyone else helping us out. Thank you, Luis! More

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