Lucy Aguilar | Page 7

As snowbird visitors, this was our first time working with the service department at BMW of Sarasota. Everyone in the service department was professional and courteous, especially our service advisor Luc with the service department at BMW of Sarasota. Everyone in the service department was professional and courteous, especially our service advisor Lucy Aguilar. Even when were looking at SUVs in the showroom and the sales staff knew they we wouldn't be buying from them because we live out of state, they were very willing to spend time showing us the new models. Great experience from start to finish. More

by scott@themurraygroup.ca Verified Customer Verified Customer

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Service department was overbooked for the capacity of the facility. This caused longer waits for many customers. facility. This caused longer waits for many customers. More

by MASRAD Verified Customer Verified Customer

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Top notch customer service 👍 Huge inventory to choose from you’ll definitely find something you like from you’ll definitely find something you like More

by GINA37 Verified Customer Verified Customer

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Always have to wait hours if not days for the work to be completed. Just had work done and now my vehicle is making clunking noises that weren't there before the service appointment. Seems like they are p completed. Just had work done and now my vehicle is making clunking noises that weren't there before the service appointment. Seems like they are purposely breaking it to make me come back in for more work to be completed. More

by nanibear06 Verified Customer Verified Customer

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I'm pleased with Carlos Nuños and the dealership, and look forward to a long relationship! look forward to a long relationship! More

by jlmil Verified Customer Verified Customer

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Lucy and everyone I dealt with were outstanding in all aspects of customer service, especially for someone who is not a regular customer of this dealership. aspects of customer service, especially for someone who is not a regular customer of this dealership. More

by CSTEVENS8 Verified Customer Verified Customer

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Everyone there are the nicest people I have ever seen, just a great team when I’m ready for a new car I will be back thanks to Nat. She’s the best just a great team when I’m ready for a new car I will be back thanks to Nat. She’s the best More

by Loujannetty Verified Customer Verified Customer

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i arrived for my reservation at 10:55 for 11:00 reservation. 3 tire replacement and alignment took till 4:00! Of course that included a car wash. I dont think between my time and cost it was worth reservation. 3 tire replacement and alignment took till 4:00! Of course that included a car wash. I dont think between my time and cost it was worth going to BMW vesus tire King or costco!! More

by myers1000 Verified Customer Verified Customer

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Lucy is the best Service Rep. ever! Treats her customers as though they are much loved family members! Please try to clone her! On the flipside, the 3% service charge being plac ever! Treats her customers as though they are much loved family members! Please try to clone her! On the flipside, the 3% service charge being placed on credit card. Customers is absurd and doesn't do your establishment any favors, believe me. Absorb the xxxx 3% and upgrade your reputation a bit. More

by cgold Verified Customer Verified Customer

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Great service from the point of entry until they pull it up. Video from technician up. Video from technician More

by kcornetet Verified Customer Verified Customer

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