Lucy Aguilar | Page 58

The staff is incredibly helpful and understanding. They definitely prioritize customer service as well as customer satisfaction. They definitely prioritize customer service as well as customer satisfaction. More

by JoeySalad Verified Customer Verified Customer

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Seems to have a hard time putting on a new tire in a reasonable time. Trying to turn it in 2 hr service appointment reasonable time. Trying to turn it in 2 hr service appointment More

by Claire van der Ark Verified Customer Verified Customer

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Bought new BMW 320i from them at the end of 2013 and have been delighted with it, as well as the after-care. been delighted with it, as well as the after-care. More

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Lucy took great care of us! And especially liked the complimentary car was. Thanks service department And especially liked the complimentary car was. Thanks service department More

by HORIGAN1962 Verified Customer Verified Customer

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Great customer service! They stuck to my appointment time and kept me updated on status of my car! I really appreciate the video inspection I receive of the service provide They stuck to my appointment time and kept me updated on status of my car! I really appreciate the video inspection I receive of the service provided. My service rep is attentive and responsive to any questions I have. Great team of people! More

by CSMACK29 Verified Customer Verified Customer

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Everyone was friendly and helpful. They Took care of all my service issues and my car rental. They Took care of all my service issues and my car rental. More

by Mike Spirk Verified Customer Verified Customer

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3 hours for an oil change. Not allowed to take part in the oil change promotion. Said my vin # already has a previous owner on a maintenance contract. Canceling the inactive pr Not allowed to take part in the oil change promotion. Said my vin # already has a previous owner on a maintenance contract. Canceling the inactive previous owners contract would be too much work and phone calls would have to be made, so I was told that I will never be able to take part in any bmw promotions. More

by jmjoyn Verified Customer Verified Customer

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Drop off my car, advisor called and picked my car the same day after the tire was replaced same day after the tire was replaced More

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Marked the parts up for my repair to twice what they should have cost. Tried to charge me double for labor for a grand total of $3,450 to replace a radiator. The service advisor Matthew Beair then got a should have cost. Tried to charge me double for labor for a grand total of $3,450 to replace a radiator. The service advisor Matthew Beair then got an attitude with me and told me I would be unable to find anything less expensive, lied to my face about the required procedure for replacement and then seemed shocked when I refused the bogus price. He acted as if I had never owned a car before and once again lied to me after I asked him where the tow hook they took out of my car was. They found it back in the shop after he repeatedly told me that it was in the car I already checked and I must have missed it. I called around and got quotes with the highest still being $600 less and the best price was sub-$1,700, all prices at other BMW dealerships. They have lost my business and my family’s business due to the blatant lies and severe lack of customer service. I have never been told that I don’t know what my own car is before. It’s obvious this person has much more going on beyond this. I feel bad for him. After all of this, I get my car back with grease stains smeared all over the beige leather on my door. I’ve cleaned it twice now and can still see the spots. More

by SKYE_MOON Verified Customer Verified Customer

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Good but not up to standards of BMW of Ocala! Difficult to get profile updated! Difficult to get profile updated! More

by JOHNNYKATFARM Verified Customer Verified Customer

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