Lucy Aguilar | Page 52

Recall and oil change completed in projected and reasonable time. I did have to take my car to the carwash myself but that is no big deal. reasonable time. I did have to take my car to the carwash myself but that is no big deal. More

by rfarese Verified Customer Verified Customer

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The dealership aims to facilitate, has good communication, and is thorough. service advisors are excellent. communication, and is thorough. service advisors are excellent. More

by jgleg78 Verified Customer Verified Customer

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Great shop that always does great work. Highly recommend to anyone needing service on their car Highly recommend to anyone needing service on their car More

by LWMARTZ79 Verified Customer Verified Customer

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Professional service that exceeds expectations every time we have been to this dealership in Sarasota. we have been to this dealership in Sarasota. More

by PARKCITYSTEVE Verified Customer Verified Customer

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Engine light is on ( orange graphic of motor) on display. All available systems are green checks=OK. Message read out on display says survive due. It was not reset after all fluids flushed and changed. New All available systems are green checks=OK. Message read out on display says survive due. It was not reset after all fluids flushed and changed. New hot oil smell, never had it before. Service summary states oil leak. Was drain put on tight enough? It never had burnt oil smell ever. I have driven it almost 600 miles since serviced. Would you please follow up with me? J.M.Blair RE: 2015 X-3 More

by blairj931 Verified Customer Verified Customer

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Lucy was my advisor who kept me well informed for costs and estimated wait time. My only complaint is the waiting room chairs are not comfortable and the area is chilly. I love their videos of the overall and estimated wait time. My only complaint is the waiting room chairs are not comfortable and the area is chilly. I love their videos of the overall inspection of my car. More

by CAROLTRICE321 Verified Customer Verified Customer

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They seem to be overwhelmed with the volume of work but are trying their best. Although the tech inspection video was helpful in this case the tech missed an obvious leaking bushing in the front suspension are trying their best. Although the tech inspection video was helpful in this case the tech missed an obvious leaking bushing in the front suspension which requied a second trip to service. A bit disappointed the car would have this type of leak with only 80K miles and of course- way out of warranty. However, considering my recent service experience on a different car at another dealership just down the road from BMW, my experience at BMW was fantastic. More

by mer Verified Customer Verified Customer

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Everyone has been very nice to deal with. Always a pleasurable experience and very informative. Always a pleasurable experience and very informative. More

by DLSALT Verified Customer Verified Customer

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Very satisfied. Lucy kept us up on progress. Video of inspection a nice touch. Walk around video of car initially excellent in case of body damage dispute. Lucy kept us up on progress. Video of inspection a nice touch. Walk around video of car initially excellent in case of body damage dispute. More

by RROSNACK Verified Customer Verified Customer

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Too expensive. Told me to go to You Tube to learn how to turn off a warning alert. Goodyear down the street turned it off and completed the service while being kin Told me to go to You Tube to learn how to turn off a warning alert. Goodyear down the street turned it off and completed the service while being kind. presently own 2 BMW's. More

by johnask2 Verified Customer Verified Customer

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