Lucas Kay
Lucas Kay at Olathe Dodge Chrysler Jeep RAM

Lucas Kay | Page 2

Service Manager

Olathe Dodge Chrysler Jeep RAM

15500 W 117th Street
Olathe, KS 66062

3.6
62 Reviews
3.6

62 Reviews

Write a Review

62 Reviews of Lucas Kay

October 03, 2024

Dealership Rating
Employee Rating

Service was done in timely manner with no issues. Will continue to use the facility. More

by seymo1975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 04, 2024

Olathe Dodge Chrysler Jeep RAM responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Lucas Kay Service Manager 913-780-3700

September 15, 2024

Dealership Rating
Employee Rating

Clean, friendly, very efficient , knowledgeable, a pleasure to do business with,I’ll give your dealership an A+ More

by moparnick51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 16, 2024

Olathe Dodge Chrysler Jeep RAM responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Lucas Kay Service Manager 913-780-3700

September 12, 2024

Dealership Rating
Employee Rating

Luke was fantastic. He had a great attitude, and went out of his way to make me feel like a valued customer. Find more like him! More

by mitchellryanr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 12, 2024

Olathe Dodge Chrysler Jeep RAM responded

Thank you so much for your kind words for Luke and for taking the time to leave us this wonderful feedback! Lucas Kay Service Manager 913-780-3700

September 11, 2024

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Employee Rating

I came in made an appointment for a couple items. (Drive is 45 minutes). Appointment made for 2 weeks and issues were discussed. Showed up (45 minute drive, one way) they said had to order part when More

by stacey4518
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Chris Sebelski, Kendrick Lintecum, Jesse Venzor, Tanner Walker , Rainer Moje, Joshua Scudder

Sep 11, 2024

Olathe Dodge Chrysler Jeep RAM responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Lucas Kay Service Manager 913-780-3700

September 11, 2024

Dealership Rating
Employee Rating

Olathe Dodge Chrysler Ram Jeep found an ECM from another dealer to replace the defective module on my Ram 3500 when it looked like it would cause me to cancel a planned vacation. They got it replaced, progr More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 11, 2024

Olathe Dodge Chrysler Jeep RAM responded

I am happy that we were able to get things to happen for you in time for your vacation! And thank you for letting us know that you are happy with your visit. We appreciate you and hope you have a wonderful vacation. Lucas Kay Service Manager

September 09, 2024

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Employee Rating

They were very helpful! Chris and Lucas did an amazing job at helping. Would definitely recommend to others. More

by miranda.fiser
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Sebelski

Sep 09, 2024

Olathe Dodge Chrysler Jeep RAM responded

Thank you, Miranda, for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Lucas Kay Service Manager 913-780-3700

September 08, 2024

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Employee Rating

Took them four visits leaving my vehicle to fix an emissions error and had to pay he first two time's even under emission warranty. Don’t like to pay for a tech to learn. Service mgr was very rude an More

by mcconnell1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kendrick Lintecum, Tanner Walker , Rainer Moje

Sep 09, 2024

Olathe Dodge Chrysler Jeep RAM responded

Thank you for taking the time to leave your review. I understand your frustration and do apologize for the lack of communication that occurred. We would be more than happy to assist you. Please reach out to me at your convenience. Lucas Kay Service Manager 913-780-3700

September 07, 2024

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Employee Rating

Kendrick was awesome he went above beyond to provide me with outstanding customer services I will be returning back to Olathe Dodge Dealer to continue to have my truck serviced. I’m thankful and grateful a More

by shawnburgin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kendrick Lintecum

Sep 09, 2024

Olathe Dodge Chrysler Jeep RAM responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Shawn, and we are thrilled that you found your experience with us here at Olathe Dodge Chrysler Jeep RAM to be a positive one. Please don't hesitate to reach out if you need anything else. Lucas Kay Service Manager 913-780-3700

September 05, 2024

Dealership Rating
Employee Rating

The guys told me numer's alive and tried to steal my money to make me pay for some that the warranty come disposed to pay for and ask someone to come before the money too your mechanic sales department. More

by smiths.group.of.kc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Chris Sebelski, Kendrick Lintecum, Jesse Venzor, Tanner Walker , Rainer Moje, Joshua Scudder

Sep 06, 2024

Olathe Dodge Chrysler Jeep RAM responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Lucas Kay Service Manager 913-780-3700

September 04, 2024

Dealership Rating
Employee Rating

I have been a customer for years. I have purchased several cars. Recently I purchased an oil change package for my Grand Cherokee SRT. Well, soon after my car was stolen and I bought More

by TAPX2
Recommend Dealer
No
Sep 06, 2024

Olathe Dodge Chrysler Jeep RAM responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Lucas Kay Service Manager 913-780-3700

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