Loraine Campbell | Page 20

I always have a great experience at this dealership, whether it be sales or service you cannot can’t go wrong!!! whether it be sales or service you cannot can’t go wrong!!! More

by Ebosak Verified Customer Verified Customer

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Marked the parts up for my repair to twice what they should have cost. Tried to charge me double for labor for a grand total of $3,450 to replace a radiator. The service advisor Matthew Beair then got a should have cost. Tried to charge me double for labor for a grand total of $3,450 to replace a radiator. The service advisor Matthew Beair then got an attitude with me and told me I would be unable to find anything less expensive, lied to my face about the required procedure for replacement and then seemed shocked when I refused the bogus price. He acted as if I had never owned a car before and once again lied to me after I asked him where the tow hook they took out of my car was. They found it back in the shop after he repeatedly told me that it was in the car I already checked and I must have missed it. I called around and got quotes with the highest still being $600 less and the best price was sub-$1,700, all prices at other BMW dealerships. They have lost my business and my family’s business due to the blatant lies and severe lack of customer service. I have never been told that I don’t know what my own car is before. It’s obvious this person has much more going on beyond this. I feel bad for him. After all of this, I get my car back with grease stains smeared all over the beige leather on my door. I’ve cleaned it twice now and can still see the spots. More

by SKYE_MOON Verified Customer Verified Customer

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Good communication. Friendly staff. Goes the extra mile. Good process. Loved the Genius service. Sales team were very helpful findind the right car. Friendly staff. Goes the extra mile. Good process. Loved the Genius service. Sales team were very helpful findind the right car. More

by finnreg Verified Customer Verified Customer

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So classy, I always feel like I’m at the ritz Carleton. I’ve tried the rest and I’m sticking w the best. I’ve tried the rest and I’m sticking w the best. More

by JCURIE1 Verified Customer Verified Customer

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Rafael was excellent and the young girl that checked me in and did the car wash was excellent. in and did the car wash was excellent. More

by Hanagan.bob Verified Customer Verified Customer

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I have had a brake issue since purchasing the vehicle new and even after the warranty period. I finally replaced the rear rotors against my belief at the dealership because they kept saying it was the rear r and even after the warranty period. I finally replaced the rear rotors against my belief at the dealership because they kept saying it was the rear rotors that they kept turning. $1,500 later problem still there. So I replaced the front rotors like I thought problem resolved… never ever again they are good to change your oil. Hope they don’t mess that up. More

by DAVID.HORWATH Verified Customer Verified Customer

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I brought my 1998 328i in for service for the first time here in Florida (BMW Peabody MA had it for the 1st 24 years). I was a bit nervous with a new dealer, but I came away very happy with the quality and here in Florida (BMW Peabody MA had it for the 1st 24 years). I was a bit nervous with a new dealer, but I came away very happy with the quality and promptness of the service I received. I am very comfortable knowing that going forward the car will be well taken care of. More

by JDMCSWEENEY Verified Customer Verified Customer

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Very professional service. Explained what was going to happen it’s easy to understand term. Everything was taken care of and they even provide us a video of the review Explained what was going to happen it’s easy to understand term. Everything was taken care of and they even provide us a video of the review More

by pjhSQR Verified Customer Verified Customer

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Great service and communication, free loaner car provided sideman soon beets canned beer and pizza sideman soon beets canned beer and pizza More

by SDOWNINGMD Verified Customer Verified Customer

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Great service. This dealership is dedicated to providing excellent service and is very thorough with their service work This dealership is dedicated to providing excellent service and is very thorough with their service work More

by LSTARR Verified Customer Verified Customer

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