Laura Brown
Laura Brown at Westside Lexus

Laura Brown

Service Consutlant

Westside Lexus

12000 Katy Fwy
Houston, TX 77079

4.6
182 Reviews
4.6

182 Reviews

Write a Review

Dealership Experience

12 yrs, 8 mos

182 Reviews of Laura Brown

July 26, 2025

Dealership Rating
Employee Rating

Westside Lexus is top notch dealership with excellent sale consultant and good customer service. I gave Westside Lexus 5 Stars . More

by jennyakas77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 29, 2025

Westside Lexus responded

Thank you for the excellent 5-star review, Jenny! We appreciate your support and look forward to serving you again at Westside Lexus. Safe travels!

July 23, 2025

Dealership Rating
Employee Rating

Shekhar was wonderful to work with in purchasing my new 2025 GX 550. I had been waiting for a year and Shekhar answered all my calls/texts. The dream day came and Shekhar was fabulous with the turning in o More

by helen.brasher
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 23, 2025

Westside Lexus responded

Hi Helen, we're glad to hear that Shekhar made your purchase smooth and enjoyable at Westside Lexus. We appreciate your recommendation and hope you enjoy your new 2025 GX 550! Safe travels!

June 03, 2025

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Employee Rating

Everyone was great! Laura, John, Sterling all took time to explain all about my old car and my new car !! More

by kodonnell47
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Loving, Sterling Sine

Jun 04, 2025

Westside Lexus responded

We're happy to hear that Laura, John, and Sterling provided you with a great experience at Westside Lexus. Thank you for sharing your positive feedback—enjoy the ride!

June 01, 2025

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Employee Rating

Our experience was great! Everyone was efficient and kind, and John took lots of time to give us all the information we needed! Would highly recommend John and Westside. And i More

by kodonnell47
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Loving, Sterling Sine

Jun 02, 2025

Westside Lexus responded

We're delighted to hear that John and Sterling made your experience at Westside Lexus so positive! Thank you for recommending our team, and we hope you're enjoying your new vehicle.

April 24, 2025

Dealership Rating
Employee Rating

john kept us informed about the timing of our 2025 lexus. and any changes of arrival date. More

by BNRMJPP
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 25, 2025

Westside Lexus responded

We really appreciate you taking the time to leave John and Westside Lexus this awesome review, thank you!

March 11, 2025

Dealership Rating
Employee Rating

Lewis and everyone I worked with to purchase my GX550 was incredible. Great Experience from start to finish. More

by L143db
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Robert Parnell, Dominic Thornton , Jocelyn Bui, Lewis

Mar 12, 2025

Westside Lexus responded

We're delighted to hear that Lewis and the team made your GX 550 purchase a great experience at Westside Lexus! Thank you for choosing us, and enjoy your new vehicle!

January 30, 2025

Dealership Rating
Employee Rating

I’ve worked with John Loving for about 15 years. He has always been great to work with. John makes me feel like family. I just purchased my 7th LX and it is always a good experience. He goes More

by DOUGLASC53
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Loving, Manuel Gomez

Jan 31, 2025

Westside Lexus responded

Thank you for your loyalty and trust in Westside Lexus over the years! We're delighted to hear that John has consistently provided a family-like experience and helped you find the perfect vehicle. Enjoy your 7th Lexus LX, and we look forward to assisting with any future needs!

January 28, 2025

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Employee Rating

Been leasing from Westside since 2013. Always a good experience. Mike Nelson has taken great care of us each and every time for purchase. Laura Brown has handled all of our service visits More

by kwolfford
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Nelson, Dominic Thornton

Jan 28, 2025

Westside Lexus responded

Thank you for your continued loyalty to Westside Lexus since 2013! We're delighted to hear that Mike and Laura have consistently provided excellent service. We look forward to serving you again in the future!

November 09, 2024

Dealership Rating
Employee Rating

We bought 5 cars through west side Lexus. We are extremely happy with your dealership , shaker saroff and Laura Brown . More

by sudha.vakamudi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Shekhar Shroff, Sterling Sine

Nov 11, 2024

Westside Lexus responded

Sudha, thank you for your continued trust in Westside Lexus! We're delighted to hear that Shaker and Laura have provided such excellent service. Enjoy all of your vehicles!

October 20, 2024

Dealership Rating
Employee Rating

service is terrific very well done staff is always very helpful timing and wait time was good as well More

by JDINKIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 22, 2024

Westside Lexus responded

Thank you for sharing your positive experience with us at Westside Lexus! We're delighted to hear that our team provided terrific service and made your visit a pleasant one. We look forward to serving you again in the future!

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