LaToya Berry

A typical dealership that only cares about their revenue. The smiles are plastic. No sincerity. I showed up on Monday for a snow tire rotation, quoted that I need new steel rim for $700+; came back on Fri The smiles are plastic. No sincerity. I showed up on Monday for a snow tire rotation, quoted that I need new steel rim for $700+; came back on Friday, service advisor couldn’t tell if f I am getting Toyota rims or OEM rims; but didn’t stop him to charge me $800+ for them, $100 + more than I was quoted 4 days ago. So pissed that I am not coming back forever. More

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Early appt. Latoya updated me throughout the process, first via phone call then asked how Id like to communicate - text. I even received a video from the tech wh Latoya updated me throughout the process, first via phone call then asked how Id like to communicate - text. I even received a video from the tech when it was completed. Thank you More

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I recently had a car service done at Toyota Town London, and unfortunately, my experience was quite disappointing, primarily due to the front desk staff. The individuals at the front desk displayed very and unfortunately, my experience was quite disappointing, primarily due to the front desk staff. The individuals at the front desk displayed very rude behavior and lacked basic customer service etiquette; there were no smiles and their communication style was unwelcoming. Furthermore, I had booked this service in advance and confirmed that a specific defective part would be installed. However, on the day of the service, I was informed that the part was not available, which was frustrating given the prior confirmation. Toyota Town London really needs to work on improving the customer service skills of their front desk team. A more friendly and organized approach would significantly enhance the customer experience. More

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Great service from check in to check out. Explained everything clearly. Very detailed billing. Awesome Explained everything clearly. Very detailed billing. Awesome More

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The service received at Toyota Town London was courteous and professional. My advisor Latoya was a great help. and professional. My advisor Latoya was a great help. More

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I am very pleased dealing with this dealership, the people I meet the service I received he last time, the service to my car and they found my back window windshield wipers needed replacing, my thanks people I meet the service I received he last time, the service to my car and they found my back window windshield wipers needed replacing, my thanks to Latoya for here help. More

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We have been loyal customers of ToyotaTown for 15 years and multiple vehicles. ToyotaTown has always provided exemplary service. Shawn, our Salesperson, has provided fantastic support in helping us make pu and multiple vehicles. ToyotaTown has always provided exemplary service. Shawn, our Salesperson, has provided fantastic support in helping us make purchase sections for our last 3 vehicles. Toyota is our preferred brand. ToyotaTown is our preferred dealership. More

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The friendliness and the welcome I receive right from the get go is wonderful. The gentleman who greets you as you drive through the door, to the greeting I received from La Toya, to the ladies at the desk i get go is wonderful. The gentleman who greets you as you drive through the door, to the greeting I received from La Toya, to the ladies at the desk is always a very pleasant experience. Thank you Toyota. More

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Large dealership, I found it very unusual that you only had Trucks indoors for viewing purposes. I personally think that is an error. Service area is large and well managed had Trucks indoors for viewing purposes. I personally think that is an error. Service area is large and well managed More

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Latoya at Toyotatown always makes my visit so enjoyable. She’s efficient, always courteous and professional. Always great service from her! Thanks so much! She’s efficient, always courteous and professional. Always great service from her! Thanks so much! More

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