Kolbi has been with Harris Kia since 2011. "I thoroughly enjoy the people that I work with and believe in our Dealership and in the Kia brand." In 2015, She was recognized by Kia Canada as the Silver Medalist in the nationwide service advisor competition. "I am proud of this as well as all of the other awards the hardworking people at this dealership have earned. I have spent my entire life here on Vancouver Island. In my spare time you can usually find me at the arena or ball field cheering on my kids teams."
Read moreDealership Experience
12 yrs, 5 mos
Industry Experience
16 yrs, 3 mos
Languages Spoken
English
106 Reviews
Write a Review106 Reviews of Kolbi McLean
August 06, 2020
Recall repair & replace older parts Excellent service & Price - P/U & Delivery from home - Delivery person even wore mask and wiped down parts of the car that he touched due to Covid-19 Excellent service & Price - P/U & Delivery from home - Delivery person even wore mask and wiped down parts of the car that he touched due to Covid-19 concerns. Persons I dealt with were very pleasant and knowledgeable. Car runs great! More
Other Employees Tagged: Daniella, Danika.
July 05, 2020
Excellent customer service and workmanship The staff of the service centre are friendly, helpful and very knowledgeable. Even though we have an older car, they did a thorough check of the car. The staff of the service centre are friendly, helpful and very knowledgeable. Even though we have an older car, they did a thorough check of the car. They explained everything that needed to be done. They let us decide what and how much would be done. No pressure. The loaned us a beautiful 2020 KIA Soul overnight at no extra charge. We are very pleased with the work done. Our old car is now a reliable vehicle. We can drive with peace of mind. More
Other Employees Tagged: Jason Carter
June 06, 2020
A client since 2008, I have always had excellent service All staff members are knowledgeable, always pleasant and helpful. Service needing to be done is explained, car is often ready before predicted time, I All staff members are knowledgeable, always pleasant and helpful. Service needing to be done is explained, car is often ready before predicted time, I have never had to wait, and repairs when needed, which was rare, were properly done. The car is washed and sparkles when I pick it up, a treat. I recommend them highly. More
Other Employees Tagged: Mike House
May 13, 2020
Proficient and Friendly Kolbi has a great eye for accuracy - I see her double check documents and service plans. She remembered to remove a charge one time (I didn't) and pr Kolbi has a great eye for accuracy - I see her double check documents and service plans. She remembered to remove a charge one time (I didn't) and proactively changed the appointment time when I informed her incorrectly. Jason is always very friendly. Thank you, both! More
Other Employees Tagged: Jason Carter
April 22, 2020
I've been bring my Sorentos to Harris Kia for 5 years and have never been disappointed with the exceptional level of customer care and professional service on every visit. have never been disappointed with the exceptional level of customer care and professional service on every visit. More
Other Employees Tagged: Roland Holland, Mike House, The detailer who returned my vehicle nicely "spiffed-up" and a responsible "Covid-19 wipe down"
April 17, 2020
Great Service Department Since I bought my 2011 Kia Sorrento in fall of 2010 I have had my car serviced there, first because of the Warranty and when that expired I stayed be Since I bought my 2011 Kia Sorrento in fall of 2010 I have had my car serviced there, first because of the Warranty and when that expired I stayed because of the Service. Kolbi and Mike always answer emails and make appointments as quickly as possible and try to keep my costs down. During this very trying time of the COVID 19 crisis, Kolbi went out of her way to accommodate me in terms of being able to keep my isolating pretty much intact, and as a senior (who me?) I really appreciate it. I know when I go there that the work is done well, and they stand behind it. I really thank them for that and it deserves a good review. :) More
December 20, 2019
Marcelo, A true pleasure to deal with! Thank you my friend! It was a true pleasure to deal with you today Thanks for your help with our recent acquisition !! You, Alison & Mike definitely Thank you my friend! It was a true pleasure to deal with you today Thanks for your help with our recent acquisition !! You, Alison & Mike definitely stepped up to help make me, Santa of the year !! I’ll be sure to send you pictures of the big reveal !! It’s gonna be hard keeping this quiet. Lol. Thanks again team H.K. More
Other Employees Tagged: Dave Bare , Alison Bates, Jason Carter, Mike House, Matt McIntosh, Marcelo Suvillaga
November 15, 2019
GREAT Great people from Dave the owner down. I want to especially thank Victoria Williams my sales lady for being so personable knowledgeable and spending t Great people from Dave the owner down. I want to especially thank Victoria Williams my sales lady for being so personable knowledgeable and spending the extra time showing a 76 year old the technical side of my new Optima. More
Other Employees Tagged: Doug Krem , Jason Carter, Mike House, Victoria Williams
February 27, 2019
Confused Little confused when I was told my rear tires were on wrong, why they didn't switch them, or atleast ask if they could for whichever fee since I waite Little confused when I was told my rear tires were on wrong, why they didn't switch them, or atleast ask if they could for whichever fee since I waited for my car at the dealership I was readily available. More
Other Employees Tagged: Jason Carter, Mike House
February 14, 2019
Excellent Customer Experience We have 'emigrated' from the mainland ( Greater Vancouver) to Vancouver Island in 2015 so transferred service to Harris Kia in Nanaimo. We have been We have 'emigrated' from the mainland ( Greater Vancouver) to Vancouver Island in 2015 so transferred service to Harris Kia in Nanaimo. We have been so impressed by Kolbi and Doug the driver! Kolbi is prompt, knowledgeable, efficient and fast in getting us checked in for our service appointments. The duration of appointments has always been as she has estimated. Doug the driver is personable, has a great sense of humour and is always upbeat. The last few times we have been shuttled to our destination in the Kia Soul electric - Doug is knowledgeable about the vehicle. We are seriously considering another e-Kia when its time to replace our existing Soul. Overall an excellent customer experience! More
Other Employees Tagged: Doug the driver