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Ken Brown
Ken Brown at Family Ford of Enfield
Refer Me

Ken Brown | Page 2

service advisor

Family Ford of Enfield

65 Hazard Avenue
Enfield, CT 06082

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4.7
432 Reviews
4.7

432 Reviews

Write a Review

432 Reviews of Ken Brown

April 27, 2024

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I only continue my car service at ford because of my trust in Ken. Always helpful professional and is knowledgeable. The services are reasonably priced and my car performance is always great after the s More

by JNET
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Recommend Dealer
Yes
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Apr 29, 2024

Family Ford of Enfield responded

Thanks for sharing about your experience with Family Ford of Enfield. We appreciate your business and hope to see you again soon!

April 27, 2024

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Terrible service charged me $250 for a diagnostics they didn’t check the whole vehicle More

by paulmike1973
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Workmanship
Service Time
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Recommend Dealer
No

Other Employees Tagged: Keli Morin, Greg Ayers, Agnes Pusztai

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May 02, 2024

Family Ford of Enfield responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

April 25, 2024

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Ken was thorough and welcoming. He was knowledgeable about my car’s issue and was on top of the part when it came in. More

by Ks
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Recommend Dealer
Yes
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Apr 26, 2024

Family Ford of Enfield responded

Thank you for taking the time to share your thoughts on working with Ken and our team. We're glad to hear we delivered such a great experience!

April 23, 2024

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GREAT! Always friendly, courteous and helpful. I have been in every 5K miles for 11 years, always great people to work with. I've delt with Ken, Greg and Ag More

by Mike
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Greg Ayers, Agnes Pusztai , Jay Delgado

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Apr 23, 2024

Family Ford of Enfield responded

Thank you for your very kind review, Mike. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Ford of Enfield.

April 21, 2024

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Called with a dead battery on a new F150 with under 4,000 miles Ken was very knowledgeable. Jumped the vehicle and drove to Family Ford and Ken had it ready later the same day job well done. More

by bob.sorel
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Recommend Dealer
Yes
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Apr 22, 2024

Family Ford of Enfield responded

Thank you, Bob! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Ford of Enfield, we look forward to having you as one of our valued customers for many more years to come!

April 21, 2024

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They have always been very fair with pricing and don’t fix what’s not broken. More

by SOMERS0
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Recommend Dealer
Yes
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Apr 22, 2024

Family Ford of Enfield responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

April 19, 2024

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Friendly, comfortable and clean. Waiting time is always acceptable for me. Thank you so much More

by LDESSERT1962
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Recommend Dealer
Yes
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Apr 22, 2024

Family Ford of Enfield responded

Thanks for sharing your thoughts about your experience with Family Ford of Enfield. We appreciate your business and hope to see you again soon!

April 15, 2024

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Always professional, the staff is friendly and courteous. The facility is clean and comfortable place to wait if you have to More

by mcarragher1
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Keli Morin, Greg Ayers, Agnes Pusztai

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Apr 15, 2024

Family Ford of Enfield responded

Thanks for sharing your thoughts about your experience with Family Ford of Enfield. We appreciate your business and hope to see you again soon!

April 13, 2024

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Always get good service at family ford, sometimes prices are a bit high, but the work is good More

by LALU58
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keli Morin, Greg Ayers, Agnes Pusztai

Helpful
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Apr 14, 2024

Family Ford of Enfield responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Ford of Enfield, we look forward to having you as a valued customer for many years to come!

March 14, 2024

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They take the service of my car very serious and always have safety a priority More

by jbdangelo
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Recommend Dealer
Yes
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Mar 15, 2024

Family Ford of Enfield responded

Thank you so much for your kind words for Ken, and for taking the time to leave us this wonderful feedback!

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