Kelley Kelly | Page 12

Satisfied customers of Kelly Cadillac After a stressful and unsuccessful day of car shopping at apple Cadillac we decided to drive from york to Lancaster to check out what Kelly Cadillac h After a stressful and unsuccessful day of car shopping at apple Cadillac we decided to drive from york to Lancaster to check out what Kelly Cadillac had to offer. We pleasantly met Howard Solodky in the parking. We immediately felt comfortable. He gave us the time we needed with no pressure and helped us successfully purchase a SRX Cadilac which was our goal for the day. The whole Kelly Cadillac family was awesome. If your are looking for a car, go to Kelly Cadillac. You won't go wrong and you will be glad you did. Gregg and Tammy Poff More

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Excellent experience. This is my second purchase. Highly recommend for both sales and service. Feel very taken care of, they go over and above. My dealership for sure!! This is my second purchase. Highly recommend for both sales and service. Feel very taken care of, they go over and above. My dealership for sure!! More

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DESERVING OF EVERY FIVE STAR REVIEW! ABSOLUTELY AWESOME!!! I will start my review by first saying that I am a New Yorker, born and bred, and have lived in New York my entire life. With that background I tend t I will start my review by first saying that I am a New Yorker, born and bred, and have lived in New York my entire life. With that background I tend to be a bit suspicious as well as a bit cynical so for me to say that this was the best car buying experience we have ever had, you know that I was duly impressed. We have bought many, many new cars over the years but have never been treated as good as we were treated by the team at Kelly Cadillac. From the moment we were greeted to the moment we said our goodbyes, my husband and I were treated like we were a couple of incredibly important people. I was truly blown away by the friendliness, knowledge, and professionalism of everyone at Kelly Cadillac. On Wednesday, September 4th, my husband came home from work and I mentioned to him that I did not think our SUV would be big enough for us, four older teenagers, and all of our luggage for our upcoming road trip to Florida the following week, The next morning, my husband began an internet search for an SUV that he knew I would like. He found several that met his criteria and began contacting dealerships, including Kelly Cadillac, which is three hours away and a local dealership 15 minutes from our home. Howard Solodsky promptly returned my husband's emails and calls. The Non-Kelly dealership returned my husband's call much later that morning and then did not get back to us again for the rest of the day. By late afternoon, Thursday, my husband decided to purchase the Expedition from Kelly Cadillac and when I asked him why he chose the dealer three hours away rather than the one fifteen minutes away, he replied that Howard had done everything he could to make this deal work. He said that Howard was a nice guy and felt confident that we were getting a fair deal. The Non-Kelly dealership finally returned our emails with their idea of a deal. My husband wrote back that he was sorry but it was too late as we had made a deal, sight unseen, for another vehicle. Besides, we were rather disgusted with the other dealership's lack of timely responses and dismissive attitude----thanks, but no thanks. Early Friday morning, we set out for the three hour drive and when we arrived we were greeted outside by Howard, who showed us the car we purchased sight unseen and it was every thing I hoped it would be......love at first sight. Once inside, owners Kelley and Geoff Kelly each sought us out and introduced themselves to us. They are genuinely nice people. Howard tried to expedite our transaction and we thoroughly enjoyed working with him; he was knowledgeable, friendly, helpful, and exceedingly pleasant. We also had the pleasure of working with Glenn Davis to finalize our paperwork; he is another top notch member of the Kelly team and a fun guy to talk with. I can truly say that the team at Kelly Cadillac is of the highest caliber. As I mentioned, we have purchased many, many new cars over the years. The vehicle we purchased at Kelly Cadillac was used; however, never once did it seem as if we not not important customers. In fact, we were treated to the very best customer service we have EVER received. Our 2600 mile round tripper was comfortable and and smooth and I am so happy that we purchased our Expedition at Kelly Cadillac. It was worth every minute and every mile on the road to come to Kelly Cadillac. Will definitely highly recommend and I am sure that we will do business with this five star dealership again. Thank you! argaret and Michael More

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General Comments My Cadillac XTS for Warrenty service on the Drivers Information Dashboard Display. Satisfactory result. Additionally I was due to Renew my On St My Cadillac XTS for Warrenty service on the Drivers Information Dashboard Display. Satisfactory result. Additionally I was due to Renew my On Star coverage for an additional year and had my renewal note on my desk to do so. The day after my XTS was returned to me I received an e-mail notice thanking me for renewing My On Star Directions and Connections Plan for another year. I had not contacted On Star as yet. Per chance did Kelly Cadillac renew this for me? If so I would like to know that and to thank Kelly for the same. My relationship with Kelly has been Wonderful and I will certainly let my friends and acquaintences know about it. I have had many admiring comments about the XTS and it is deserving of them all. That also translates to Kelly Cadillac in my mind and my comments to my Friends. I have owned many Vehicles ( most purchased new )in my more than 60 years of driving and have dealt with numerous Dealerships. This is my first Cadillac though I have owned Oldsmobiles, Buicks and GMC products and the Cadillac is the Finest I have ever owned. Kelly Cadillac is correspondingly the Finest Dealership I have ever done business with. Thank you for your fine service and personal friendly and caring attitude. Chuck Jackwood Narvon More

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Kelly Cadillac -- BEST Dealership -- EVER I have purchased many a car in my day but no purchase will ever compare to the service & price I received at Kelly Cadillac! From the moment we walke I have purchased many a car in my day but no purchase will ever compare to the service & price I received at Kelly Cadillac! From the moment we walked into the showroom until the time we left, we were treated with the best customer service on the market. The staff at Kelly is very impressive, a high caliber team for certain. I never knew how affordable a Cadillac was until we went to Kelly! Thank you Marc, Glenn, Allen and Geoff and Kelley Kelly for your help today as we purchased our dream car! More

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Top Tier Dealer, This was by far the best car purchasing experience I have ever experienced, Customer satisfaction well exceeded expectations. I will be recommending Kelly Cadillac to all my friends and or experience I have ever experienced, Customer satisfaction well exceeded expectations. I will be recommending Kelly Cadillac to all my friends and or clients regardless if they are in the market for a new car or not. Kelly Cadillac is not the typical "look at the monkey, now sign here" dealer, I was made to feel that I was from start to finish important, and not just a quota. I was impressed from the hand shake and a "Thank you for coming in" from Geoff Kelly upon my initial visit to Mrs. Kelly holding my 4 month old son, speaks volumes about the class and professionalism on their behalf. If you are reading this and considering a purchase through Kelly, I highly recommend visiting their showroom and experience the welcoming that I did, you will not regret it. Thank you Mr. & Mrs Kelly and more importantly "Thank you Marc", You were the major reason we decided to move forward with our purchase with Kelly Cadillac. Thanks again Bryan More

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After looking over the inventory I found a Saab 97-x. The expierence of buying from Kelly Cadillac was pain free but more importantly the professionalism and family atmosphere was the true high light. I woul expierence of buying from Kelly Cadillac was pain free but more importantly the professionalism and family atmosphere was the true high light. I would definitly refer friends to Kelly Cadillac for future car purchases. More

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Buying a car from Kelly Cadillac was a great experience. I was recommended this dealership by a friend and she recommended that i speak with Michelle Russell. The minute i walked into the dealership i was I was recommended this dealership by a friend and she recommended that i speak with Michelle Russell. The minute i walked into the dealership i was welcomed and not pressured. Everyone there is very friendly and knowledgeable about their product, if they don't have an answer for you they will go out of their way to get someone who can give you what your looking for. The first time i stopped in i was greeted by Michelle, very professional and nice to talk to, very down to earth. While i was waiting for Michelle to pull the vehicle around we were interested in, Geoff Kelly walked out and introduced himself and i had a very nice talk with him, he was very responsive and nice. I have been to other dealerships before and you never get to meet the owner, to me this is important, Geoff did not know me but we talked for a few minutes as if we known each other for 30 years. I am sure i was at times a little difficult to deal with, but when i buy a vehicle, i try and get the best bang for my buck and work out the best deal that i can, Geoff worked with me for a few days and did not get frustrated once, i am sure i was, at times pushy with the bottom dollar and he treated me with respect and dignity, as i did the same for him, this is business, its not personal, he kept it all business and after we came to an agreement we were both happy with my wife and i were driving home in our new Cadillac CTS-V. We couldn't have picked a better vehicle or a better place to buy it at. Michelle treated us very well, she did not pressure us to buy the vehicle, she left us alone to decide on our own, she was very open and honest about the whole deal and i felt like i paid the best possible price i could, every time i see her she asks how the car is doing and if we enjoy it, we could not be happier, my wife drives it daily and is very please with the comfort and power it has. We also got to meet Geoff's wife, Kelley Kelly, she has driven the vehicle we purchased before and was able to tell us what her thoughts were on the car, very helpful in the buying process, she invited our family to the dealership for an event they were holding over the weekend and got to meet my wife for the first time, Kelley was very helpful in this process and made sure we were being treated right and getting everything we needed. My first experience with service was bringing my vehicle in the day after we bought it to have wheel locks installed that i purchased from them. I met with Graham and he was extremely helpful. Treated my very well, offered my wife, my son and i refreshments as we waited for them to complete the work, and this was done without an appointment!!!! I had to bring the vehicle back for some warranty work and they were supposed to have a loaner vehicle ready for my family when we got there, unfortunately the vehicles the night before were not returned and Graham made it a point for him to find me something to drive, the best part of this experience is they were going to have to call an outside company for a loaner car and being as i have a disability and they didn't want me to wait too long, the owner, yes i said that right, Geoff Kelly, gave me his personal company vehicle to drive so i didn't have to sit and wait for them to work on my car and wait for the outside car rental company to arrive. I have never been treated so well at a car dealership as i have at this one and i personally would like to say from our family, a big Thank You to the whole team and staff at Kelly Cadillac for the great experience we have had buying and vehicle, and getting it serviced. This company understands customer service and goes out of their way to ensure you are pleased, and if there is a slight problem, which i have not had one, i would be completely assured they will handle it in the fastest possible manner. I can say with full confidence i will be buying my vehicles from this dealership in the future, i have always loved my GM vehicles and the 5 star Cadillac service i get has made me a permanent customer of Kelly and the Cadillac family. Every time i go to the dealership for something, service or parts, i make it a point to say hi to everyone that helped my wife and I purchase our vehicle, they still treat my wife and I like gold and go out of their way to help. Thank you for everything, Geoff, Michelle Russell, Glenn, Graham and everyone else. The Fox Family Chris, Michelle and Zachary More

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Kelly Cadillac provides excellent customer service and we love the concierge service. They go out of their way to be sure you are completely satisfied. Definitely will do business with again in the future. love the concierge service. They go out of their way to be sure you are completely satisfied. Definitely will do business with again in the future. No one does customer service like Kelly Cadillac More

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From the moment my wife and I arrived everyone we talked to from the owner to his wife to the sales person to the manager were better than I expected even though they came highly recommended. By better I me to from the owner to his wife to the sales person to the manager were better than I expected even though they came highly recommended. By better I mean knowledgable, friendly, sincere and easy to talk to. We could tell that they are genuine and not just putting on a show. I will go back there again for my next car. More

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