Karl Alvarez | Page 55

Trading in for a newer BMW This was my third BMW from Ferman with salesman Robert Chodorowski . As before, Robert was pleasant, efficient and knowledgeable about the newer car This was my third BMW from Ferman with salesman Robert Chodorowski . As before, Robert was pleasant, efficient and knowledgeable about the newer car I bought. His expertise allowed a smooth transition in the trade in. Robert showed me several cars to choose from. He tried to sell me the car I would be happy with and he did. The finance end was expertly handled by Joe Cleaver my ex service agent. This process, although tedious with all the paperwork, was also done smoothly and efficiently by Mr. Cleaver. The final touches, familiarizing me with the vehicle after Robert's general comments was handled by one of the Geniuses, Stone who proceeded with a sort of question and answer orientation that was very comprehensive and satisfying. Overall, Ferman as usual, hit another home run in their dealing with me ! I would definitely buy yet another vehicle from them and would recommend them to friends. More

by MYROD2 Verified Customer Verified Customer

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Your BMW is acting up before the holiday trip of 1,122 miles Hello Jamie, Our BMW is misfiring under acceleration. Is there any way to have it checked tomorrow? What every person wants is the YES answe Hello Jamie, Our BMW is misfiring under acceleration. Is there any way to have it checked tomorrow? What every person wants is the YES answer and I got it! BMW checked, repaired, and oh, by the way we found a nail in one of your tires. Whoops! Good thing that Beamer acted up or on the trip.........FLAT and stuck on the road. Good thing a safety inspection is done at every visit! THANK YOU BMW SERVICE TEAM! Oh, the trip for Thanksgiving was not ruined! More

by devildogjoer Verified Customer Verified Customer

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Wonderful experience This was our first time buying a BMW so we did not know what to expect. We were extremely impressed with our sales Associate, David Theado. He was t This was our first time buying a BMW so we did not know what to expect. We were extremely impressed with our sales Associate, David Theado. He was the consummate professional. Very calm and very non-pushy (unlike many car sales folks). He listened carefully to what we wanted. He followed up right on time. He ultimately found just the car my wife wanted. His manner of communication inspired confidence and trust. The car is still brand new so don't know what to expect with service but I hope it will be as good as the sales experience More

by pweston49 Verified Customer Verified Customer

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Professionalism The dealership provided professional service when it came time to making a serious deal. The car was detailed and ready so we did not have to wait to The dealership provided professional service when it came time to making a serious deal. The car was detailed and ready so we did not have to wait to leave. My children were treated with respect as they waited with us. More

by Jmoon7881 Verified Customer Verified Customer

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Another awesome purchase experience from Ferman BMW Just purchased my 6th new BMW over the past 20 years from Ferman and my 5th of those through Brian Gains. My experience was again outstanding and eve Just purchased my 6th new BMW over the past 20 years from Ferman and my 5th of those through Brian Gains. My experience was again outstanding and even better this time. Based upon my purchase history with this dealer, they knew my expectations of the deal and delivered on the first offer. Having done the research on the purchase price of the new car and my trade, I was prepared to move on a fair deal, which they beat on the first counter. Brian was always available for test drives for my wife and for texting details of the car and eventually the purchase. After the purchase I added body options through the service department and had an equally pleasurable experience. Thank you Ferman BMW! More

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Keeping up with my BMW It's always a great experience dealing with any of the members that work at Ferman BMW. I always recommend this dealership when someone is looking fo It's always a great experience dealing with any of the members that work at Ferman BMW. I always recommend this dealership when someone is looking for a great vehicle to purchase. They Follow up with any questions that you ask and make sure you get the answer you want. Thank you for putting B in BMW for brilliance, because you always exceed every expectation that I ever had. Thanks, Steven Farina. More

by Station48 Verified Customer Verified Customer

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Outstanding I had a Prompt and expert experience . Great service! would use this department for all my needs! From the greeter to the valet guy, everything was de I had a Prompt and expert experience . Great service! would use this department for all my needs! From the greeter to the valet guy, everything was delightful and went smooth! More

by Bimmer Verified Customer Verified Customer

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Great Service Great service and everyone was very helpful! I always have excellent service and appreciate all that Mary Keller does for me as her client. Thank yo Great service and everyone was very helpful! I always have excellent service and appreciate all that Mary Keller does for me as her client. Thank you... More

by JBOSTIC71 Verified Customer Verified Customer

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New car Excellent experience. Great customer service. Sales person was excellent. Entire team made the entire process enjoyable. I’m glad we chose Ferman a Excellent experience. Great customer service. Sales person was excellent. Entire team made the entire process enjoyable. I’m glad we chose Ferman as we received a great deal More

by jlapeas Verified Customer Verified Customer

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Best service around! Every time I visit your dealership my expectations are exceeded in every aspect. Robert Chodorowski is very professional, top of the line client advis Every time I visit your dealership my expectations are exceeded in every aspect. Robert Chodorowski is very professional, top of the line client advisor and overall a great man to deal with! I will NOT go anywhere else to purchase a car because of HIM! I recommended many of my friends to see Robert and he managed to sell a car every one of them. Service department didn’t disappoint either, always a pleasure! More

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