Karl Alvarez | Page 41

Very professional and polite. Very easy transaction. Very knowledgeable with no pressure. Will refer them to all my friends.. Very convient location with great hours. knowledgeable with no pressure. Will refer them to all my friends.. Very convient location with great hours. More

by billyfernandez67 Verified Customer Verified Customer

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Excellent service Caesar is a great service adviser very helpful and very friendly I have been coming to this dealership over 10 years this is my 3rd car I purchased here. I hope the bagels will be back s helpful and very friendly I have been coming to this dealership over 10 years this is my 3rd car I purchased here. I hope the bagels will be back soon 😊 More

by Syl Verified Customer Verified Customer

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What can I say about Mr Gary... he is extremely helpful, professional, knowledgeable and helps you to make right decisions. Thank you Gary for getting me this beautiful ride that I dreamed of ! By the way h professional, knowledgeable and helps you to make right decisions. Thank you Gary for getting me this beautiful ride that I dreamed of ! By the way he never put pressure on selling all about what you want as a customer now you don’t get that in every dealership especially during slow times..... I will see Gary on my next car shopping . Also Scott from finance is amazing . More

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Gary went above and beyond to make me feel comfortable and to make sure I knew everything before purchasing my car. After purchase he also made sure to follow up and make sure all my questions were answer and to make sure I knew everything before purchasing my car. After purchase he also made sure to follow up and make sure all my questions were answered. More

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This was over all a great experience for me an my family. All of our questions were answered with detailed explanation and we were taken care of. Thank you for helping us with our new addition to the family! All of our questions were answered with detailed explanation and we were taken care of. Thank you for helping us with our new addition to the family! More

by thomas fimbres Verified Customer Verified Customer

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Ferman BMW successfully “pivoted” their vehicle servicing during the COVID-19 quarantine by instituting safe concierge service for vehicle pickup and return to my home. I have purchased and serviced BMW veh during the COVID-19 quarantine by instituting safe concierge service for vehicle pickup and return to my home. I have purchased and serviced BMW vehicles at Ferman since moving to Florida in 2013 and this was truly “white glove” service. More

by MARIACITERONI Verified Customer Verified Customer

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Mary Keller went above and beyond in our car buying process! She brought several cars to our home to see and test drive during the “Safer at Home” period. She has helped us buy several cars at Ferman B process! She brought several cars to our home to see and test drive during the “Safer at Home” period. She has helped us buy several cars at Ferman BMW, and I’m sure she will help us again in the future! More

by STACYCCM07 Verified Customer Verified Customer

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Awesome guys, This entire experience was fantastic. Cleo and Karl truly catered to all my needs and made my desire of driving my dream car come true! This place kno This entire experience was fantastic. Cleo and Karl truly catered to all my needs and made my desire of driving my dream car come true! This place knows customer service at its finest. I will definitely be returning and recommending to all my friends and coworkers!! Thank you! More

by LarryE350conv Verified Customer Verified Customer

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My experience here at the BMW dealership with Ferman has been exceptional I feel like I’m at home because that’s how they make me feel from Carle to Allen and Robert they are very nice to me and always give been exceptional I feel like I’m at home because that’s how they make me feel from Carle to Allen and Robert they are very nice to me and always give me the first option for service More

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My experience with Ferman BMW has been outstanding so far. The Client Advisor Alex W. was extremely helpful, knowledgeable and just an all around pleasure to deal with. Joe C Business Manager was great far. The Client Advisor Alex W. was extremely helpful, knowledgeable and just an all around pleasure to deal with. Joe C Business Manager was great and explained all available options from finance to extra warranties in a clear manner and didn’t push any extras (only informed) which was a great experience. Karl A.was fair and responsive to all requests and the pricing was exceptional from the cost of the vehicle to the value of the trade. I don’t give high marks often as there is always room for improvement, but in the case of Ferman BMW from start to finish the process has been as close to perfect as I have ever had. All of these people did everything possible to make the experience smooth, uneventful and enjoyable as can be. A special thanks to Alex W on really going the extra mile to make things run efficiently and taking outstanding care of me. More

by gregkbaker Verified Customer Verified Customer

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