Justin Callahan
Justin Callahan at Regal Kia Lakeland

Justin Callahan

Service Specialist

Regal Kia Lakeland

925 Bartow Rd
Lakeland, FL 33801

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4.6
11 Reviews
4.6

11 Reviews

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11 Reviews of Justin Callahan

April 01, 2026

Dealership Rating
Employee Rating

Justin has really grown into a superstar employee. He is helpful and respectful. He kept me updated throughout the whole process. More

by huddle1032
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 01, 2026

Regal Kia Lakeland responded

Thank you for highlighting Justin’s dedication during your Kia EV9 service. It’s wonderful to know he kept you informed and treated you with respect. We look forward to assisting you again.

March 21, 2026

Dealership Rating
Employee Rating

Service was fast and friendly. Out in less than an hour. Thank you so much More

by fharris22554
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 21, 2026

Regal Kia Lakeland responded

It’s wonderful our team got you back on the road in under an hour with a friendly touch. Jeremy and Misty enjoyed taking care of your Kia. We look forward to your next visit.

March 13, 2026

Dealership Rating
Employee Rating

Very kind and professional Appointment scheduling is very easy and direct. Answered all my questions. Car was done in a reasonable time even with it being very busy More

by sydneydownum
Recommend Dealer
Yes

Other Employees Tagged: Justin Callahan

Mar 13, 2026

Regal Kia Lakeland responded

Scheduling an appointment was straightforward and our advisor Justin was happy to address all your questions. We’re glad your Kia Soul service was completed promptly despite a busy day. Thank you for sharing your experience.

March 02, 2026

Dealership Rating
Employee Rating

Friendly staff and love that the Service Department has the mechanics visible so I feel more confident in the work being done. More

by Samantha L
Recommend Dealer
Yes

Other Employees Tagged: Justin Callahan

Mar 03, 2026

Regal Kia Lakeland responded

Hi Samantha, thank you for sharing your feedback about our team and service department! We are excited to share this with the team. Thank you for choosing Regal Kia!

February 26, 2026

Dealership Rating
Employee Rating

Excellent didn't take long at all. Justin was awesome made sure I was comfortable and my wait wasn't long. Give Justin a bonus! More

by THOMPKINSNIKKI
Recommend Dealer
Yes

Other Employees Tagged: Justin

Feb 26, 2026

Regal Kia Lakeland responded

It’s great to know your Kia Sportage service went smoothly and that Justin kept your visit quick and comfortable. We’ll be sure to share your praise with Justin. Thank you for your feedback!

February 22, 2026

Dealership Rating
Employee Rating

They are very rude and insist you need more work done than you do. They argued with me on the phone. I know there's a known issue with the engine for this car. Now they insisted there's an oil leak and n More

by lyeknaac2k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 23, 2026

Regal Kia Lakeland responded

Thank you for taking the time to share your feedback. We're sorry that you were unsatisfied with your vehicle. We wish you the best of luck with your future automotive needs. Thank you, Felix Mendez - Service Lane Manager - 863-333-4656

February 18, 2026

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Employee Rating

Justin addressed all my concerns and questions. He also set realistic expectations for the scope of work needed and time frame. More

by amstokes72291
Recommend Dealer
Yes

Other Employees Tagged: Justin Callahan

Feb 18, 2026

Regal Kia Lakeland responded

Thank you for sharing your feedback. We’re glad Justin addressed all your concerns and set realistic expectations for the work and timing. Please let us know whenever your Kia needs service again.

February 15, 2026

Dealership Rating
Employee Rating

Great. Questions always answered. Open communication. Assisted with rental needs. Always welcoming and available to help when needed. More

by TONYTEDESCO1981
Recommend Dealer
Yes

Other Employees Tagged: Justin Callahan

Feb 15, 2026

Regal Kia Lakeland responded

Justin and our service team are thrilled to hear your questions were answered, communication stayed clear, and your rental needs were handled smoothly. Thank you for trusting us with your Kia Sorento. We appreciate your kind feedback.

February 12, 2026

Dealership Rating
Employee Rating

This dealership has excellent customer service from every employee that I encountered. Very courteous, kind and helpful. More

by tcolvin911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 12, 2026

Regal Kia Lakeland responded

We’re delighted to hear our team’s service on your Kia Sportage impressed you with their courtesy and helpfulness. Thank you for recognizing every employee you encountered. We appreciate you choosing us for your service needs.

February 10, 2026

Dealership Rating
Employee Rating

Always great and friendly service The service is done quickly and efficiently. Which we really appreciate! More

by Sepajak
Recommend Dealer
Yes

Other Employees Tagged: Justin Callahan

Feb 10, 2026

Regal Kia Lakeland responded

Thank you for your review. It’s great to know our team provided friendly, efficient service for your Kia Sportage. We look forward to your next visit.

1

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